We stayed at another condo property before in Florida and really liked the environment and having a kitchen, so we decided to stay at another condo at St. Thomas. We relied on the reviews here and rented a car, and it's the right move if you stay at Point Pleasant.
We loved the views, the hills and the grounds were reasonably well kept. The pools by the restaurants have great views, though the pools themselves look quite old. Service was decent, though not spectacular.
We were happy with most things except for the room. The room made our stay very miserable, and we will not go back there again because of it. We weren't expecting anything luxurious; we stayed at a condo property before and we knew the units can be a bit worn. We were simply expecting functional appliances, cleaniness and a dark bedroom where we could sleep.
We were really looking forward to some sound sleep the first night after our flight and a stressful week. Our unit has clear glass windows in the bedroom with no curtains, and at night there was a sidewalk light that shines right into our bedroom. The AC was really loud and we had to turn it off and use the ceiling fan instead. My husband had to sleep on the couch the first night in the living room, which was a lot darker and the AC there was not as loud. I slept with a towel over my eyes. It turned out all the other units in the same building have their bedroom windows painted a brick color, except for ours. We complained about it the next morning (the front desk is not open 24 hours), and they offered to move us to a much smaller unit. We declined the offer and asked them to cover up the window in the bedroom, which they did. They offered to show us another room, but we just didn't bother at that point because we wanted to go to the beach (and honestly we didn't want to pack everything up and unpack again in another room, unless it's a much nicer room)
It didn't end here. One morning I woke up and stepped on a puddle of water by our bed. It turned out the AC in the bedroom was leaking and there were puddles of water all along the wall. It was toward the end of our stay and we figured we would just put towels over them instead of spending our limited time dealing with the front desk again.
To top off our experience, the power went out the last night we were there, while we were sleeping. We woke up because it was hot. That might not have been their fault but it certainly didn't help with our experience. Lack of sleep doesn't make for a good vacation.
There were some minor things that we could have overlooked, but together with everything else it shows total lack of maintenance. The stove top is not level, the sliding closet door is squeaking and not lubricated, the TV in the bedroom doesn't work (no cable box), and the TV that does work in the living room has poor satellite signals (which may just be the satellite company's fault).
With this resort, if you get a nice room that's well kept, you will have a great time. If you are unlucky like us, you will end up spending more time dealing with the problems than being on the beach. While we were at the front desk, there was another couple who was having problems and asked to switch also. So if you like taking chances, by all means. We are going to stay elsewhere next time we go.






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