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“A Resort In Need of a HUGE Overhaul” 2 of 5 stars
Review of Elysian Beach Resort

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Elysian Beach Resort
3.0 of 5 Hotel   |   6800 Estate Nazareth | one mile from intersection of Route 32 & 322, 00082, St. Thomas   |  
Hotel amenities
Ranked #2 of 5 Hotels in East End
New York City, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“A Resort In Need of a HUGE Overhaul”
2 of 5 stars Reviewed August 13, 2013

The Elysian Resort in St. Thomas is in need of a serious overhaul physically and a re-training on customer services. We went to the resort during what is considered the "low" season in St. Thomas. We arrived on the island early in the morning and proceeded to the resort. Although we knew check-in was not until 4pm, we were hopeful that we could check-in earlier and use the resort amenities until our unit was ready. We were told by Vicki (the only person covering the front desk at the time (and checking people out and distributing towels and accepting towels...was the resort operating with a skeleton crew?) that she would work with housekeeping and didn't see a problem with and earlier check-in. Having flown through the night with no sleep we let her know we appreciated the effort to try and check-in early as we were exhausted. We then spent several hours on the beach and at around 1pm walked to the front desk to ask about the status of our room. The response: "...still working with housekeeping..." Back to the beach we went, exhausted and frustrated. At 2pm we checked status again. The response was: "The room is not ready." Long story short: We were unable to check-in until 4pm. Why lead an exhausted resort guest on like this for the entire day? Why not just say to us that it will not be possible to check in until 4pm? We could have driven into town and start our vacation sightseeing, etc. But dangling the promise of an early check-in and then never delivering is unacceptable. The unit was supposed to have a view of the ocean but it was completely blocked by a pool, palm trees and shrubbery. Thus no ocean view whatsoever. The refrigerator in the unit, although looked new, was not working and had to be changed. Mid-week the changed refrigerator also began not working fully. In 100% of the resorts I have stayed in there is at least one day during the week where housekeeping comes in and refreshes linen and towels. At the Elysian this service was an extra fee. Towels and linens were made available to us at no charge but it was up to us to service or own room. The refreshed towels were stained and had that burnt looked (like when you over-dry white clothing and they take on a burnt look from the extreme heat). The resort did have a guest laundry room but it was in the same space that resort staff kept linens and towels and I was treated, one morning, to how the staff prepares dirty linen before laundering. They spray Tilex (a bathroom cleaning spray) on visible stains in linens and towels before washing. It appears that Wyndham cannot afford regular clothing and linen cleaning supplies and make due with whatever is available or handy.
When we are on vacation we expect a certain level of quality (even at timeshare resorts) and most of the time that standard of quality is met but, unfortunately, not at the Elysian. I thought that at Wyndham properties there were a minimum set of quality standards. If there are, then customer service re-training is necessary in this resort. Throughout the week, the resort seemed empty. Not very many guests and, even more alarming, not very many staff. RCI Timeshare Company and the Wyndham websites both list resort amenities including a fitness center. This is often the first amenity I look for in a resort, foregoing beautifully pictured resorts for less attractive ones simply because they don't have a fitness room. That is how important a fitness room is to our vacation experience. At Elysian, although a fitness room is advertised, there was none at the resort. Resort staff explained that the fitness room was owned by owners and not Wyndham and is no longer operational. I don't even know what that means and the bottom line is that it was falsely advertised and there was no note or email sent that indicated a fitness room was not available. We went to the Ritz-Carlton resort next door to ask if we can pay to use their fitness room and amenities since the Elysian was unable to deliver on what they advertised. Sadly, the Ritz-Carlton indicated that they stopped offering passes for non-guest use of facilities. When we communicated this to Elysian front desk staff, the response was: "Guests run on the property and swim in the pool." No other offer or even an attempt to identify a local gymnasium we could use. Other observances: beach chairs and beach accessories were worn, old, in need of repairs; beach towels were faded and frayed and at one point not even available because for some reason someone forgot to wash them to make them available to guests on demand. The experience felt like we were trapped and duped. The positive: The two restaurants on the resort "Sangria's" and Caribbean Food Market" offered wonderful menu selections and very good service by wait staff. Upon paying our bill we were unable to charge the bill to our room account. We were informed that they were not owned by Wyndham and thus were unable to charge the room for the meals. Given the distinct difference in quality and customer service between the restaurant and the resort, we were not surprised Wyndham had no hand in this dining experience.
As far as security goes; a guard was posted at the resort entrance only at night and the guard made no attempt to check the credentials of any guest upon entrance. Anyone could have driven in and helped themselves to any unit. Unit doors were old, in need of repair and overall security was questionable. During the day there was no security guard posted and the resort was accessible to anyone driving by.
I have to say that once before we stayed at a Wyndham property and did not experience this level of amateurish customer service. So, I know the company is capable of better. But someone has "fallen asleep at the wheel" at Elysian and dramatic changes are required as soon as possible.
The resort's advertised amenities and services fell far short of quality expectations and/or did not exist at all on this property. Dramatic changes in upkeep, security and customer services are in order for this resort. I know there must be a Wyndham standard of quality it is just not exercised at this resort.

Room Tip: Rooms closer to the beach tend to be quieter.
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  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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441 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Swedish first
  • Any
English first
Panama City Beach, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 13, 2013

We Stayed through timeshare at Elysian for our anniversary the week of July 18th! This resort was incredible. I was a little scared after reading some negative reviews but was 100% satisfied with our stay! We Loved Sangrias the on sight bar and grill! Lilly and Courtney were amazing! The room was impeccable. Some nights we went down to Sangrias and had our own little blast on the resort! We loved the pool and the small beach it sits on. We rented a kyak and found the coolest little cove. I definitely recommend Elysian! There is an energy fee but we were expecting fees. When you rent a condo you are always going to pay resort fees.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 11, 2013 via mobile

We did a bit of research before coming here so we were prepared for things such as the $22 energy fee per night. We rented a car and felt that it was beneficial (getting groceries, shopping, etc.). I really enjoyed the views, beach, and clear water. The two restaurants were very nice as well. I would definitely come back.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 4, 2013

Just got back from 4 days at the Elysian, as part of our timeshare. My wife and I loved the property and the location. Just minutes from Red Hook and some of St Thomas' best beaches, the property is oceanside with great sand and calm water. We loved the restaurants on site, as well as the pool. The rooms were large and recently renovated. We would return here again in the future and think it would be perfect for couples or families.

Room Tip: All of the rooms have some view of the ocean, but the property sits on a hill so for those who do no...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2013

My girlfriend and I went on her birthday. We stayed 4 days 3 nights. The staff was great! They told us all about the island and great spots for entertainment and dinning, they also gave us maps, brochures and restaurant menus close by. The room was very quiet and clean. Make sure you head down to Sangrias bar! You’ll save on food, taxi and drinks. If you want your own personal liquor or wine tell the taxi you want to go to the local food store. As far as things to do Red hook fish tail has awesome food and bottomless mimosas. Catch a ferry to St. John! St. Thomas is definitely what you make it and we cannot wait to go back! Be friendly to everyone you meet and ask questions the locals are great and helpful.

Also I’d like to thank the staff, our flight was delayed and we passed check out time so the manager insisted that we wait in the lobby on the couch with a TV and a/c we we're so tired and comfortable we feel asleep lol

Hope you all enjoy your trip! We plan to return next year same resort, fun and weather.

Room Tip: Try to get a room facing the beach it is beautiful in the morning and night
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Ridge, Canada
1 review
4 of 5 stars Reviewed July 22, 2013

we stayed two weeks here and were pampered by the staff. the bar and restaurant crew were especially good. Todd and Bucky went out of their way to make us feel special. One of the check in staff gave me postage stamps out of her own purse to send a postcard. I highly recommend this hotel, the food was out of this world good. enjoy!

Room Tip: the rooms further from the beach have better views so either way works
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, PA
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 16, 2013

We reserved a unit through a private owner, rather than directly with Elysian. It was a smooth transaction and the unit was overall as described. I will say voices definitely carry in this resort, both within the unit itself, and from neighboring ones. We also were awaken nightly by some obnoxious birds that start their very loud chirping at 3 AM. Seriously...no joke. I understand that we were visiting in the off season of July, but this resort was almost too quiet for us. I was surprised that both the spa and fitness center have been closed for months. I got a great massage at Sugar Bay Resort instead, and had to workout just by running the grounds and steps at Elysian. Sugar Bay does have a fitness center, if you want to drive there and pay.
Hardly anyone was on the grounds at Elysian. The pool bar was never open. There are hills and steps everywhere, which we found to be true all over the island. This was bothersome for my mother who has a hip problem. I wouldn't recommend this place, or maybe anyplace in St. Thomas, to people who have difficulty getting around. We didn't have anyone available to help us unload our suitcases even. It took 2 of us to carry each one up the stairs. I'm glad we rented a car, and got used to driving on the left pretty quickly.
We did like the pool and hot tub. The iguanas were fun to watch. We also enjoyed the small beach on the grounds and snorkeled some there with our own equipment. Nobody seemed to be renting the things in the beach hut...no surprise. They weren't cheap, especially for just 1 hour.
Finally, we enjoyed to view here from our particular unit, and the location was good. We only ate at Sangria's, and had no complaints there. Overall, I just think for the price that I'd prefer a resort with just a little more going on and with more service.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elysian Beach Resort

Address: 6800 Estate Nazareth | one mile from intersection of Route 32 & 322, 00082, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in East End
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Elysian Beach Resort 3*
Number of rooms: 67
Reservation Options:
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Also Known As:
Elysian Beach Hotel East End
Hotel Elysian Beach
Elysian Beach Resort St. Thomas, U.S. Virgin Islands
Elysian Beach St Thomas

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