Where shall I begin. We were not allowed to check in until 2 hours later than originally stated in their welcome package. Then we had to check out at 10AM, which is 2 hours earlier than any other resort we ever stayed in. Front desk employees were rude and were not helpful. A couple of times, they were to busy to answer questions because they were talking amoungst themselves about non resort issues. How do I know; I stood there and listened to the entire conversation. If you are into sea showers, you'll be fine, however there was no water pressure in shower and toilet did not always flush. They did their bug spraying during the day for three days and all you could smell was bug spray for the entire last three days of our vacation. The smell lingered into our room and into the kitchen area. We were in a loft unit, which I gather is one of their bigger units. Linen was changed out only on Wednesday, however I asked for more linen from cleaning woman and she did drop some extra for us. The cleaning woman in our unit was very helpful and very through. More helpful than the front desk. The pool was clean, however unless you are a regular customer, don't expect to get a table or chair. It appears that tables are reserved for regular customers. I saw the pool man reserve tables for swimmers who didn't show up until afternoon, however, the pool was busy w/swimmers but you couldn't use the table because he had it reserved it. I didn't see signs saying that you could reserve tables at the pool. I asked at the front desk and they said it was first come first serve, however this was not the case. Now for the finale; We can't stop itching! I have well over 20+ bites all over me from my ankles to my shoulders, my husband has equal amounts. Some of them are now infected. I have an appt w/Dr. for either fleas bites or bed bugs bites. We didn't notice anything in our unit. As I indicated, our cleaning woman was very through and our unit was clean, however something is lurking. The itching started w/in two days of being there, however, we thought it was from sun burnt skin. This is not the case. We have not brought our suitcases into the home because we are afraid we might have brought whatever they are back. All we did was sit at the pool the entire week. We didn't even step foot on the beach at all.
Positive notes: Robert's/Ainsley's awesome! Food delicious, workers great. Everyone very positive around the entire restaurant. Can't say enough about it. Pricey, but what isn't down there. Their prices are normal for island living. Felt very safe at the resort. Like I said, our unit was very clean, however, we're still baffled about the bites.
If you are looking for a self contained resort, this is your choice. Aside from complaints we have, we would try it again and hopefully they would have resolved their management issues they appear to have. I would hope that Wyndham mgmt reads this review and takes notice. This resort definitely has a management problem.
One other thing: at check out they tack on an additional $9.00 a day per person, per day as an energy surcharge. We had a bill at the end of the week for an additional $144.00. The people behind us had 6 people in their party. You do the math...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.