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“Nice for St Thomas” 4 of 5 stars
Review of Dreams Sugar Bay

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Dreams Sugar Bay
4.0 of 5 Resort (All-Inclusive)   |   6500 Estate Smith Bay, 00802, St. Thomas   |  
Hotel amenities
Ranked #4 of 5 Hotels in East End
West Suffield, Connecticut
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Nice for St Thomas”
4 of 5 stars Reviewed 2 days ago NEW

The property is located about 30 minutes from the airport. Check in was smooth. Property is on a hill so be prepared to carry your bags up / down a large property. The food was excellent and the bar area well stocked. Wi-Fi is available in the lobby. The pool area is located at the bottom of the hill and the beach further on. Lizards are around the pool and at feeding time sometimes in the pool. There are a lot of activities for kids. The specialty restaurant (Italian) was very good. Cats also run free on the property and if your room is located near their sleeping area, there can be some odder.

Room Tip: Many rooms have a ocean view - ask for one.
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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65 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Hilton Head, South Carolina
Top Contributor
152 reviews 152 reviews
22 hotel reviews
Reviews in 35 cities Reviews in 35 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were staying right next door to Dreams Sugar Bay and made the trek over the rocks by beach to the bar by the pool. As soon as we got there, it started pouring rain, so we grabbed our drinks - pretty tasty margaritas, I might add - and ran for cover. Almost an hour later, we made our way over to a bar that was covered, but open air and had a another margarita or two. Service was great, bartenders were attentive and friendly. Met one of the managers - think his name was Christian - He was so friendly, gave us good advice about good restaurants. Because of him and his pleasant staff, I would definitely stop in on our next trip to Red Hook.

Stayed January 2015, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I read a lot of negative reviews before deciding to stick with our reservation to Dreams Sugar Bay on Jan. 14-20. If you care looking to go to the Virgin Islands this is an excellent choice as there are very few all-inclusives available. It is not quite as high end as other resorts that I have been to, but it was still very nice. They have repaired the stairs, so there is easy access to the pool. While we were there they switched the shuttle to a nice party bus type of vehicle so that you don't have to go down the steps to the pool. It looked as though the main buffet would be ready to open any day. The asian restaurant was a highlight…you must make a reservation for the Hibachi grill! The pool was nice, the beach is small but you can use their snorkel equipment and we actually saw a lot of fish! We also used the paddle boards and the kayaks in the bay. Your view from the main lobby is straight across to St. John and is beautiful. The bartenders were awesome, special thanks to Kii, Claribel, Ashima and Tamika. They had the best stocked bar that I have ever seen at an all inclusive….Kettle One and Gray Goose?? That never happens! Rooms are modern and nice. AC was good and WIFI was free. There was some mild construction going on but it was never disruptive. My only complaints would be lack of room service at this time, and lack of drinks in the rooms. If you are looking for a very modern all inclusive, than this probably is not for you. But if you are looking for a very nice visit to the Virgin Islands than you will have a wonderful time. The resort is about 3 minutes from the docks where you can take a ferry to St. John for $7 each way. HIGHLY recommend!

Room Tip: We had a view of St. John that was gorgeous. Room 429.
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  • Stayed January 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munkebo
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Sugar Bay. Fantastic Place for a stop on our Dream Trip.
The staff was friendly and helpful all over. Specially thebreakfast ladies and the people on the pool restaurant..Bare Foot.

Try a day trip from the beach with the Catamaran to St John. Fantastic.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My girl friend never been to the Virgin Islands....the staff was very nice the lady that was in charge entertainment was awesome (Brittana) But the staff at the Spa needs to be replaced. But the massage therapists was excellent.

Room Tip: The rooms looking over the sea was great view
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  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This place is trying to rebrand itself and has a massive overhaul of the property going on. It is in a state of creating an identity but that usually relates to confusion on staff and under qualified leadership.
That being said it's better now than it was and looks to be on the upswing.
Best part is the beach/pool area. With bars and food right there. The food is ok. Grill and Asian is far and away the best. Also a weird dress code makes the french option almost not worth the time.
Staff is hit or miss. Sometimes you encounter a great personality other times you run into lethargic folk.
Management on site is inexperienced. They don't quite know how to put together a team. I think they try but communication is sloppy and directions seem to be misguided.
They lost my cleaning for over four days of my five day stay and struggled to find who has it.
So be patient if you choose this one. I think they are working on getting better they are just not quite up to par with other inclusive resorts.

Stayed January 2015, traveled as a couple
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbury, Minnesota
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I spent 5 days at Sugar Bay, and I did not want to leave. The staff at this resort is amazing. They were kind, knowledgeable, funny, entertaining, and personable. Tarcia, Chris, Renee, Lucas, Rakim,and Marcus were just a few people that made my stay here enjoyable. The food was fantastic at all of the restaurants and had a lot of variety. Each night there was entertainment for the guests as well. The beach is clean and the water is to die for. We also got the chance to see baby turtles hatch on the beach and ,and make their way to the ocean! The resort has been under going some renovations, but this did not affect any part of the vacation. I would highly recommend this resort to anyone looking to bask in paradise!

Room Tip: Bay view is the best!
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  • Stayed January 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dreams Sugar Bay

Address: 6500 Estate Smith Bay, 00802, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in East End
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Dreams Sugar Bay 4*
Number of rooms: 294
Official Description (provided by the hotel):
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Dreams Sugar Bay St. Thomas, U.S. Virgin Islands

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