My wife and I stayed at Sugar Bay while we were in town to get married so we were traveling with 18 other people for 10 days. We chose Sugar Bay because it was the least expensive all inclusive we could find. That being said, for the price we were not disappointed. If this were billed as a 5 star property and we were charged 5 star rates, I would rate them differently. However for what you pay it is well worth the money.
The food is average (except for breakfast. breakfast was awesome) at most places to slightly above average at others (turtle rock for lunch was pretty good too). Dinners most night were ho-hum but either through the hard work of some of the staff (more on that later) or through sheer luck, the dinner the night of our wedding was outstanding. In general nothing to write home about, but when you are cooking for 600 people at every meal it isn't going to be haute cuisine.
Drinks and bar service were tremendous. A few of the drinks I got seemed a bit weak but they were few and far between. Carolyn at the pool bar and Tarcia at the Manor House/Ocean Club bar were fantastic. Extremely attentive, friendly and fast. There were nights when Tarcia would have a vodka tonic ready for me before I even made it up to the bar to order one. Just awesome bar service. The bar service was a definite highlight.
We got married off resort at Smith Bay (5 minutes down the road, worth the drive) so I cannot review the wedding services. I can say that the service received from the "Local Sales Manager" Lorna R. was absolutely phenomenal. Even though we weren't getting married on the resort she bent over backwards to help us whether it was with the gift bags for guests or setting up our reception dinner on the terrace (she may have even had a hand in making dinner a little better for us that night), Lorna came through at every turn. In general the guest service staff was fantastic. Front desk personnel (Clarisse in particular) and everone at the cab stand were great. There were those on the waitstaff however that seemed like they had somewhere they would rather be and that we were a bother to them rather than a customer. I guess you can't win them all.
The facilities themselves did prove to be a little outdated. The rooms could use updating and maybe a fresh coat of paint, but honestly, we were only in our rooms to sleep. If you took one look outside you knew right away that the true draw of Sugar Bay is location and not room modernity. The pool was in great shape. The beach was a little rocky to the right, but the left side was fine. The snorkeling was even pretty good just off the resort.
In general I would rate this as a good property. If I had to go back I would stay at Sugar Bay again but maybe not the entire 10 days. I would probably split it up with a few days in St John and maybe a few days on the other side of St Thomas just to get a little variety.
- Official Description (provided by the hotel):
- At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more less
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- Also Known As:
- Wyndham Sugar Bay Hotel
- Wyndham Sugar Bay Resort St Thomas
- Wyndham Hotel St Thomas
- Wyndham St Thomas
- Wyndham East End
- East End Wyndham
- Wyndham Sugar Bay St Thomas
- Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands