This Resort is great in so many ways, location, ammenities, level of GREAT customer service, and the list just goes on and on! There is one small downside, no laundry facilities, except for the hotel "clothing cleaning service," I HATE going home with "dirty laundry," (crazy I know, just a thing I hate to have to face after a wonderful vacation!) So if you feel the same, go to the local laundry mat, (there's one in Red Hook, ST. Thomas.) Anyhow, also beaware while the food at the restaurants on-site is good, but expensive; do yourself a favor and rent a car, as you'll be able to better enjoy the island and St. John. But by all means, do yourself and stay at this Resort, they are VERY customer service oriented!! (I had severally injured my ankle during my vacation not this Resort's fault!) However, they went above and BEYOND the call of their duty for me! They insisted on having a bellman pick me up and drop me off at my room in one of those little golf carts, (I was on crutches and lots of pain!) They'd bring me to and fro to ANY part of the Resort at ANY hour! This is not their only charming quality as a Resort there are many more! I did my research prior to my vacation and this is the place to stay! They have EVERYTHING you could ever want/need right on-site so you don't have to leave; however I do suggest you do go explore the island! The people of ST. Thomas are truly friendly! I've been to several islands and this is one of my top favorites! (Although when asking for directions to anywhere, don't show a local a map, they don't use them; instead they use ONLY landmarks!) So go and enjoy ALL that St. Thomas has to offer you and your family and/or friends! They also have a perfect spot for a wedding ceremony and reception hall to fit ANY size!

I had read some reviews before our vacation the second week in June. When my family and I arrived we were pleasantly surprised. My son who is 20 immediately said that this was the nicest place we ever stayed. The setting is gorgeous with the 3 pools right next to the beach. From our balcony you could view the beautiful bay and the mountainside as well. I think the place is well kept and the staff are constantly working to keep things looking nice.
The staff was absolutely wonderful. The staff at the desk, the hostesses, waiters, etc. all seemed to want to make our stay nice. They were courteous, friendly and efficient. I know it's their job, but they really were fabulous.
We were there 5 days and I wish it could have been longer. Since we took some day trips, we weren't able to do all the activities the hotel offered. There are 99 steps down to the pool which is great exercise up after you've eaten all the great food. But there is a shuttle if you're legs can't take it.
The island tour is worth the money. On the tour you see all the sights from Magen's Bay, the Mountain Top, get some island history and shopping downtown. Seeing all this will save you a good bit on taxi fares which are expensive.
In summary, we had a great time and it is a great place to stay.

We stayed here because the wedding we went for chose this as their location - and also chose the all-inclusive option. After seeing the prices, it appears all-inclusive would be the best deal if it's procured at a good price.

Rooms:
I got to see quite a few rooms and they were all laid out about the same. A few of them had a bit of a must smell but nothing bad. The carpet could use updated, but overall, they were all pleasant and clean - housekeeping did a nice job daily. Although, someone with us mentioned that they keep the doors propped open while cleaning, which could lead to the humidity entering the room. Bottom line is that we were happy with the rooms and had no issues. They had everything we needed, large safe, shampoo, conditioner, soaps, 2 sinks, closet, iron, hair dryer, plenty of drawers, and a bed.

Beach:
The beach is small but able to accomodate all the guests. Those that complain about the rocky beach are blind, I think. There's a perfectly sandy portion to enter the water over by the craft rentals... I bought water socks on reading reviews and never used them. The snorkling off of the beach is pleasant and gives enough fish to see to make you want to explore some more. They have a nice floating island out a ways that is a nice addition.

Pool:
The pool area is very nice with 3 separate pools and 1 hot tub. There are plenty of sunchairs and enough shade to go around. There's also a pool table, snooker, and life-size jenga under the waterfalls.

Bars:
1 lower bar is staffed by usually 2 people and service is prompt and nice. 1 upper bar and casino is too usually staffed by 2 people and is also prompt and efficient. They all serve lots of run drinks and each bartender upstairs has their specialty drink. My favorite was the West-Indies Mojito. There was plenty of area to accommodate everyone that showed up each day.

Food:
Breakfast buffet is delicious and has a large assortment of fruits, cereals, waffles, potatoes, omlets, breads, etc.

Dinner menus are OK sized, but could get old after a week long stay. Each menu had about 8-10 choices for entrees.
Dinner at the Manor House - well, we ate there 3 nights total and 2 out of 3 were excellent. All meals are created fresh, including desserts. 1 night most of our dinners were pretty bad - I chalk this up to who was working in the kitchen, so it seems like the dinners depends on who's working!
Lower resteraunt is tiny and can only accommodate 40 people, so be sure to make reservations. It was pretty good but we only ate there one night.
Outdoor grill was superb each day with enough variety to keep you content. I was never disappointed with the food from the grills. Also freshly cut fruit on-demand is nice.

Staff:
90% of our run-ins with the staff were pleasent with almost no one being in a bad mood or not willing to help. Nearly all of my help came with a huge smile and an overwelming urge to truly be helpful. We were at breakfast one day discussing calling my brother in another room - our waitress heard us and brought over a cordless phone for us to use.

Wedding:
It seemed the wedding planner had everything organized - there was a mix-ups with the hair dresser, but they got it sorted out without a problem.

Extras:
The gym was very nice with plenty of equipment to go around. A nice hardwood portion for yoga, sittups, or whatever else you're into. They have a lot of mats, balls, ropes to go around. Both free weights and combined.
Bumper boats was a ton of fun - 5 bucks for 6 minutes, 9 for 12. More fun after a few drinks ;)
Basketball, tennis, sauna, steam room.
The gift shop isn't over priced for most goods - suntan lotion, t-shirts, knick-nacks, sun glasses, etc.
Free snorkling equipment that you can use either at the resort or take with you on a day trip to, say, St John.

Anyway, we were happy with our stay with just very minor things to worry about. We would stay here again and would do the all-inclusive again.

My wife and I stayed at the Wyndham Sugar Bay Resort 05/31/2008 - 06/03/2008 and had a wonderful experience.

For perspective, I'll note that my wife and I travel frequently for both professional and personal reasons. My wife alone is currently averaging 12-15 nights per month in hotels. During our travels we have been fortunate to be able to stay at many top hotels and resorts. Hopefully, this gives us a good basis for comparison.

I'll skip a long explanation and just state that we made a very last minute decision on 30 May to go to the Virgin Islands and caught a flight at 0830 on the 31st. Although we did a short internet search for hotels we decided to leave without reservations and see what we could find. After looking at another resort, which we didn't care for, we showed up at the Wyndham--and immediately liked the resort as soon as we stepped into the beautiful lobby. We began a friendly banter with the receptionist about rooms, views and prices. The manager overheard the conversation and joined in. Shortly we were all laughing and having a good time. Result: An excellent room with a breathtaking ocean view for $200 a night--yes, you can sometimes negotiate your rate, especially during off-season.

Here are our observations / thoughts:

Service:

We were friendly with the staff and the staff was friendly with us--no exceptions. We had no service issues during our entire stay. Here is one anecdote worth noting. On Sunday we had a minor problem with our shower which I mentioned to the desk clerk as we were going to breakfast. I told the desk clerk that since it was Sunday, it wasn't a big deal and it would wait until Monday. Instead she sent someone up right away and it was fixed by the time we were done with breakfast.

Rooms:

We have stayed in rooms that were more opulant--but none with a better view. Having said that, our room was excellent and well appointed--refrigerator, coffee maker, room safe, iron, good TV with plenty of channels etc. The furniture, carpet, bedding etc. appeared new and in excellent condition.

As far as cleanliness, our room was spotless when we checked in and was kept that way by the cleaning staff during our stay.

I recall one of the reviews talked about a moldy smell in the hotel. We did not encounter this anywhere in the resort.

Prices:

Two things to consider. First, you are at a resort and can expect to pay resort prices for drinks / food / spa treatments and so on (if you have never been to a resort the prices--at any resort-- can be a shock). Second, everything on the islands is more expensive than on the mainland--add that cost factor on to the resort prices and, yes, there can be some sticker shock.

However, given the above, we did not feel the prices were out of line--they were certainly less than at the Waldorf-Astoria in New York where we last stayed.


Facilities:

There are four restuarants (plus a small smoothie / sandwhich / cold drink stand in the upper main lobby). The resort has spa facilities, tennis courts, workout room, a casino (slot machines), a nice pool complex (multiple pools / hot tub), minature golf course and a beach. All in all, pretty much everything you need while you are at the resort.

Most of the restuarants are located near the pool which is not directly connected to the main hotel. This requires you to either take the hotel shuttle back and forth or opt for a 3-5 minute walk. The shuttle runs continuously, but we opted to walk which we did not find to be a problem. However, if an individual had some type of physical impairment, this could be an issue.

Food:

We had the breakfast buffet one morning, a dinner buffet one evening, a couple of hamburgers when we first arrived and some chicken wraps at the small stand in the upper-lobby. Overall, the food was good--but not great (actually the chicken wraps were great). Portions were very good--obviously the buffets were all you can eat. We did not eat at the Carib restuarant, but heard the food there was the best at the resort.

You can certainly be content eating exclusively at the resort--but it's also good to get out and see what else is on the island.

Taxi Service:

We noted some review comments concerned having to wait for taxi service and that the taxi service was poor. Vacationers to the islands should understand that the taxi service is different than on the mainland. The taxi operaters are, as far as we could tell, purely freelance operators--many of whom are not registered. From what I observed taxi operators looking for a fare just show up at the gate to the resort and are kept in a waiting area at the bottom of the hill and sent up by a hotel dispatcher when called. However, if no taxis have showed up at the resort, there is no "taxi company" to call for dispatch. The hotel must wait until another taxi shows up looking for a fare. Our solution was to walk from the hotel to the main road and flag down our own taxi (it seemed like every third vehicle on the main road was a taxi). This way we never waited for more than a couple of minutes for a taxi. The walk to the main road is short and downhill--we are in our fifties and didn't find the walk the least bit strenuous.

Additional thoughts:

Certainly some of the reviewers had negative experiences that we were fortunate not to encounter. However, based on our experience I would not hesitate to recommend this resort to others. It was certainly in the upper 50-percentile of fine resorts and hotels at which we have stayed--and we have stayed at many. AND--did I mention the view!