My husband and I stayed at the Sugar Bay resort when it was operated by Wyndham in 2007, 2009 and 2010. We had a great time with each visit and were eager to see what changes were made since dropping the affiliation with Wyndham resorts. Unfortunately, I don’t have many positive changes to report. Bear in mind when reading this that we are biased in that we have stayed at this resort numerous times and looking back, we can now see the downward spiral that this resort is on!
1. Courtesy of Staff: I paid quite a bit of attention to this due to all the negative comments on TA posts. We had no difficulty with check-in, check-out, or waitstaff. The housekeeping staff was great – I did tip on a daily basis and left them notes, all of which were taken care of with the next visit. We reported to the front desk that our vanity light bulb needed to be replaced and it was completed by the time we returned to our room that afternoon.
2. Food: We had the “breakfast only” plan, so I cannot comment on dinners – however, I do have quite a bit to say about the breakfast buffet. In 2007, this resort provided a complete fruit bar full of tropical fruit for breakfast and interesting choices for a hot breakfast (eggs benedict, breakfast burrito). We loved it! Now, you get a bare bones egg, bacon, potato, and either French toast or pancake. The fruit looked like it came out of a can. The cereal selection was poor – late in the week they ran out of boxed cereal and just dumped a box of cheerios in a bowl for you to scoop out yourself. The bowls were nonexistent – you ate your fruit, cereal out of a plastic bowl (similar to the ones used at a deli). 9/10 times there were no spoons – a basket of plastic spoons was next to the cereal, but it was usually empty. I grew tired of asking for a spoon at a breakfast buffet! Plastic placemats, paper napkins and no flowers at the tables – all changes since Wyndham is not involved. All in all, it wasn’t horrible, but nothing like it could be, or was. As for dinner, I heard other All Inclusive guests complain that there usually is one restaurant open for dinner at a time. It usually was the Manor House, which is always a buffet. The resort points out on check-in that there is a dress code to dinner at their restaurants – pants and shoes for men, namely. I found it interesting that there is a dress code to eat at a buffet but no dress code at some of the island’s more elegant restaurants (The Cellar, Pesce). Of course, we also saw guests ignoring the rules. We were very glad to have done the breakfast only plan!
3. Restaurants: There are some great restaurants in the area, but you either need to taxi or rent a car to get there. Red Hook is 5 min away and home to a strip of great places to eat (see my reviews for Fish Tails, Big Bamboo, The Cellar, Pesce). We also went to Charlotte Amalie and had lunch at Gladys’ Café and The Greenhouse. Excellent, fresh food compared to the “boxed” stuff they serve at the resort. The downside is the cost of the taxi ride - $5 each person each way to Red Hook, $10 each person each way to Charlotte Amalie. With tip, that adds up!
4. Activities: We spent afternoons at Coki Beach (say hi to Gordon and make sure to have one of his delicious smoothies!), Magen’s Bay, ferried to St. John for the day, and did the Zip line tour. If you haven’t been to St. Thomas before, Tropic Tours runs a “St. Thomas tour” and a “St. John tour” that I would highly recommend.
5. Rum: Cruzan Rum is the best! Stop in at the Pueblo at get it at $6-$7 a liter. Don’t spend twice that at the gift shop!
Some of the negative reviews I read on TA centered around the condition of the resort. I agree, this resort needs a facelift. Some basic maintenance is not being done (shower heads, toilets, etc). However, the new swim up bar looks great, the pools are wonderful. The loungers by the pool are new as are the chairs on our balcony – very comfy for reading! The rooms are comfortable and we liked the double vanities and mini fridge. The best part is that view! We have paid for ocean view rooms at other Caribbean resorts and got a view of a concrete wall (see review for Sonesta Great Bay: St. Maarten) - we always get a bay view room at Sugar Bay and it is unbelievable! There really isn’t a bad view from anywhere at this resort. It all depends on what you are looking for in a vacation.
- Official Description (provided by the hotel):
- At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more less
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- Also Known As:
- Wyndham Sugar Bay Hotel
- Wyndham Sugar Bay Resort St Thomas
- Wyndham Hotel St Thomas
- Wyndham St Thomas
- Wyndham East End
- East End Wyndham
- Wyndham Sugar Bay St Thomas
- Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands