I wanted to write a review in an effort to help others in deciding if they would enjoy staying at SugarBay. I found the reviews I read before we went to be confusing and wanted to let others know our experience there.
As background, we have been to other All Inclusive resorts as well as on several cruises so we're familar with how they typically operate. We stayed at SugarBay from 11/26 - 12/1, in the Brewers Bay building in room 214.
Resort: The grounds of the resort are well maintained and lush with flowers and color. The main lobby is very nice and well kept. As others have noted, the place is tired and in need of a major refresh. Paint would be a huge upgrade.
Our room was very clean. We had a Bay view that allowed us to overlook the pool area, beach area and the bay. We were very happy with it. I saw most of the reviews said to get the Ocean view but we didn't think the additional $35 a night was necessary.
Service: We had excellent service in all areas of the resort. While in line to check-in, the bell captian brought us rum punch drinks. Everyone always seemed willing to do whatever it took to make us comfortabe. We were always properly greeted by any staff we encountered. The only bad service we received was the night we had dinner in Baci. As soon as the waiter saw that we were on the all inclusive plan he didn't give us the time of day. Even when I sent back the soup I couldn't eat (too salty), he did not say anything. Yet he couldn't stop giving the next table water, bread, and over the top service.
Food: The food is typical of an all inclusive format. Breakfast is a buffett with all the typical items. Dinner is similar with usually a fish, pork, beef and pasta entree. Overall the food is boring but still edible. If you're not on the all inclusive plan I would go elsewhere to eat as it is way overpriced for the quality ($12 dried out hot dog).
Restaurants: There was only one restaurant open (The Manor House) in the morning and evening while we were there. The only place open for lunch was the Mangrove by the pool. Don't waste your time with Baci. It's just a section of the Manor House that is blocked off with temp cubicle walls. They had the same menu items every night. My meal was terrible and my wife's was just average. As mentioned above, the service was terrible. Also, there is no need to dress up to go there. The night we ate there people were in shorts, flip flops and they had their babies, not very romantic.
Beachs: The beach is small and half of it is too rocky to use. We would only go there in the evening to sit on the lounge chairs and have a cocktail. We went to several other beaches via cabs that were much nicer. One is called Linquest Beach. It is next to the hotel. There are no services there, just the beach. It costs $2 a person to go in to the beach area. You can walk there in 10 minutes, just be careful of the traffic. It is very quiet with only a few people there. Another one is Coki, it's across the bay from the hotel. It's a 10 minute taxi ride, cost us $12. There are bars, shops, restaurants there and the snorkeling is good. However, that's where most of the people on the cruise ships go so it gets pretty busy.
Taxi's: It cost us $32 for the two of us with two suitcases to get from the airport to the hotel. It also took 45 minutes as they load up the vans as full as possible and you have to deal with them stopping at multiple locations (think SuperShuttle). I was told it was $90 for a "private" taxi to take us to SugarBay but I think he was full of it.
There are two types of taxi's on the island. The standard taxi's, whose fees are regulated, are 12 person vans. They are very comfortable and we found the drivers to be friendly and helpful. We were always charged the correct amount (unlike Mexico). There are also open air taxi's (Ford 350's with 3 rows of seats) that drive the bus routes and cost a $1 a person to go anywhere. We took those several times. It saves a lot of money but you need to know where you are going.
Overall, we would go there again. Good Luck
- Also Known As:
- Wyndham Sugar Bay Hotel
- Wyndham Sugar Bay
- Wyndham Sugar Bay Resort
- Wyndham Sugar Bay Resort & Spa
- Wyndham Sugar Bay Resort Spa
- Wyndham Sugar Bay Resort St Thomas
- Wyndham Hotel St Thomas
- Wyndham St Thomas
- Wyndham East End
- East End Wyndham
- Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands
- Official Description (provided by the hotel):
- At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more less
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