What a fantastic trip! We thoroughly enjoyed our time at Sugarbay and hope to return!
Traveled with a large group, 8 day stay.
We had ocean view rooms with a view that included St. John's, Thatch Cay, along with some BVI's in the distance. Was an incredible view.
Room was clean and fairly standard. TV worked great, bathroom was spacious and included two sinks (one in the bathroom and one just outside). We had a two full sized bed room. Sheets and linens were very clean.
There was an initial "damp" smell, but it went away and this is fairly typical to tropical hotels on the water. We could hear the ocean from our room and was literally 30 feet away (of course there was also the drop of 30 feet). They also offered a "air purifier" for our room, which we didn't need.
Balcony had your typical table, two chairs. Really enjoyed sitting out there and reading while the family got ready for dinner.
Very friendly (with one exception, mentioned under watersports). If you treat the staff respectfully they treat you very well. If you are obnoxious and have unreasonable expectations, then they will be quiet, much like any restaurant service provider back home. We great experiences with the staff and really enjoyed their company.
Yes, you have to walk down some stairs, but it really isn't that bad! Some reviewers make it sound like you are traversing Mt Everest! If you are older and have a problem with stairs, take the shuttle.
There are 3 main pools, all connected, one that has both the swim up bar and waterfall, and they are beautiful. Another has the volleyball net and basketball hoop. Kids were in the pool constantly.
This is the only thing that really stops me from going 5 star with my rating. The food was good! But, there wasn't much variety. So if you are there a week, well, you've pretty much had everything on the menu a couple times. But again, the food was good. The Italian restaurant was the best (need reservations).
Pool side grill served good burgers and dogs. Just watch out for the iguana's, they can get a little aggressive "begging" for food. There are tons of them, btw.
The beach, while small, was well maintained. It is very rocky getting in, so bring some sand shoes or go way down to the left (Where the watersports people are) and you get walk in with no rocks. Water was incredible.
Towels: Get them early, they run out every day.
You can rent snorkeling gear (free) from the watersports cabana (next to where you get towels). When you go out from the beach, head out and right. There are a bunch of rocks straight out (on the right side), and if you do around the corner (parallel with the hotel) there are some reefs.
Friendly staff, of course I did hear one older man (with a hurt toe, apparently dropped a boat on it) tell two 15 year old girls that the bartenders will serve them all the alcohol they want, creepy.
This was really a disappointment. The younger man who was administrating the kayaks, etc, was rude, abrupt, and seemingly annoyed to be doing his job. While the two girls (women) with him were pleasant, this guy really killed fun mood instantly.
Full court bball court (a little narrow, but quality). Numerous tennis courts and another pool next to the courts that wasn't really used by guests (we were there during off-season I believe). Workout room, fairly well stocked.
Didn't use it, but others in our group enjoyed their sessions.
If you are on a budget, catch the bus (really a safari taxi) right out front! $2 per person to get to town! Or $1 per person to get to Red Hook (which is a 5 minute ride).
Overall, great experience and really loved our time at the resort.
Get your towels early, they run out. Be courteous and your hosts will treat you especially well...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.