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“Casual, Laid Back Fun” 4 of 5 stars
Review of Marriott's Frenchman's Cove

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Marriott's Frenchman's Cove
4.0 of 5 Resort   |   7338 Estate Bakkeroe, Charlotte Amalie, St. Thomas   |  
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Richmond, VA
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
“Casual, Laid Back Fun”
4 of 5 stars Reviewed July 1, 2013

This was our second year staying at this property. We are a family of four with two daughters age 13 and 9. Our room was clean and the beds were comfy but the furniture was a little dated. We stayed in the Virgin Gorda building and had a nice view of the pool and the beachfront. The food at Sunset Cove is tasty but somewhat expensive and the service was SLOW. Great live music each night (except for Wednesdays) but wish the performers would play until at least 9 pm. Karaoke night was a blast! Employees were always friendly. Overall, the atmosphere was laid back and nice. Great little getaway!

Room Tip: Ask for the Virgin Gorda building.
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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806 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 1, 2013 via mobile

We stayed here in mid June and had an absolutely great time. Even though we requested a higher floor, we were placed in the Virgin Gorda building on the 2nd floor. We still had a great view from our balcony. You get used to taking the elevator to get to and from the pool. It is not an inconvenience, but worth it to have the views from each of the villas. It is a timeshare and not a hotel, so don't expect daily maidservice (although that is available next door at the Frenchman Reef). The pool seemed small, but it never felt crowded, and there was never a shortage of lounge chairs. We did our grocery shopping at the Gourmet Gallery and bought our liquor at KMart. I highly recommend both to stock up on your food and adult beverages. Food is pricey at The Cove and the Marketplace shop, but that's to be expected for being on site at a resort. We ate breakfast and lunch in our room and went out to dinner in the evening. Note: You will need a rental car, or expect to pay a lot for cab fare. Our favorite places to dine were Mims and The Twisted Cork.
We met with the conceraige and they gave us great recommendations and maps for getting around. Thanks Fran and Dawn for all the tips. Everyone we encountered from the resort were helpful, friendly, and always greeted you with a smile.
We enjoyed our time here and will definitely return.

Stayed June 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed June 30, 2013

Tired is the best description for this place. We heard they remodeled, but clearly it went into the lobby and pool areas. We had a suite and it was awful. Who expects their guests to climb a spiral staircase to get to bed? There was a rug thrown over cracked tile. Our doors and ceiling leaked when it rained. A dead moth was on the windowsill for 10 days. There was an attempt to reptile the floor, but it clearly ended at one point. Even the doors had dirty fingerprints all over them.

I realize that this is the Caribbean and expectations may need adjusting. However, this simply did not meet up to Marriott standards.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Niguel
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 27, 2013

I'll begin by saying, we're not big fans of timeshare properties. We do not own a timeshare, but stay in them occasionally (by reserving as we would a hotel). So, my rating here would be lower if compared to hotels in general. Since service and other offererings at a timeshare are limited, I adjusted to comp with other timeshares.

This property is unique and has a great location for views. The beach is not the best, but Morningstar Beach is a short shuttle away and is really nice. The pool is very small for a timeshare, but it honestly never got crowded while we were there. Our kids had a lot of fun on the little slide. The poolside cafe is decent, but not great. There is plenty of parking if you have a rental car. You are allowed use of the hotel pool at Frenchman's Reef, which is very nice and has the best views on the island. We really appreciated the shuttle service that takes you among morningstar, the hotel, and the timeshare. Had dinner several times at Havana Blue - expensive, but good food and the atmosphere is awesome.

Because the hotel is built on the side of a steep hill, you're taking elevators anywhere you go. It's a pain, but it's also the reason so many of the rooms have sweeping ocean views.

We were given an "ocean view" room in Virgin Gorda. It had some large palms that blocked the entire view from the balcony. Good view of the harbor from the living area window though.

We appreciated the daily activities/games at the pool (i.e. bingo).

In the end, we would stay at Frenchman's Cove again because it has the hotel nearby, which adds to the experience. And, our kids had fun.

Room Tip: Virgin Gorda or Jost Van Dyke high floor. Tortola or St John too inconvenient to the pool, especiall...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
Top Contributor
50 reviews 50 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed June 27, 2013

My first trip to St Thomas, and this resort. The resort itself is only like 6 years old, so it's very new, and fresh, and great decor and VERY clean. Every day i was there, i could help but notice the maintenance and cleaning staff going above and beyond to make sure every detail was perfect. The landscaping and greenery are beautiful! Here's my key points about the property:
- It's on the side of a cliff, so know that. There are a couple buildings basically as 'sea level', and then one row of buildings higher, and then a third row highest. The highest ones have the best views (which is what we had) - but also the longest walk down to the ground level where the pools, beach and amenities are. Now, when i say 'long' walk, i'm only talking about maybe 3-5 minutes. It's not a big deal. So, if you want the most amazing views, ask for the high buildings , and if you don't feel like walking, ask for the low ones.
- Loved the on site gas BBQ grills (which were also super clean! loved that) , we ate in almost every night
- The pool and beach area was perfect for me, with kids and here's why. The beach area itself is at the same level as the pool. And it's not that wide, and it's boxed in on each side with rocks. So, i could sit in a beach chair and no matter if my kids wanted to play in the pool or the beach - I could see them without even getting up. And there's really nowhere they could go that would be out of my sight. I loved this, as a parent. I could relax, and they could play - win win.
- Some people on these reviews complained that the beach is too small. I didn't really find that. It's a 'Cove' , thus the name of the hotel. The Cove is cool. There's a coral reef right there! You can walk 20' from the pool and be snorkeling and see all kinds of cool stuff.
- We also went next door, to the Marriott hotel one of the days and swam there.They have many more pools and hot tubs, and more restaurants, little more retail space, if that's your thing.
- We also took a trip on 'The Cat', the catamaran which docks right there in front of the hotel. SUPER fun day trip. Those guys did a great job.
- In summation, this place is very well kept, has great amenities, great pool, cool coral reef, 1st class all the way. Really nothing to complain about of any significance. I really think anyone would love to come here, and have a great time.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westampton, New Jersey
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 23, 2013

We have been here twice already and are going back again in 2013. The property is not huge and that is a good thing. Service is great. Amenities are good, and you have Frenchman's Reef hotel as a sister property. There is constant shuttle service to it or you can walk the path. The time share property is quiet and relaxing. The view while drinking coffee in the morning is great. The cruise ships come in anytime after 5 am. The island itself is great b/c you can easily go to St. John for the day, go shopping, or do absolutely nothing. I would rent a car while there as the taxis can be very expensive. The driving is easy, even though you drive on the left.

Room Tip: Request a high floor villa
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hattiesburg, Mississippi
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 22, 2013 via mobile

Stay dates: June 15-20. My husband, my 13 year old daughter, and I completely enjoyed our stay at The Frenchman's Cove. We are a well traveled family, and we've stayed in all types of vacation dwellings in the carribean (all inclusives, cruises, and resort hotels). This is the second time we've stayed in a Marriott Villa. Both times (in different locations) have been very good. The rooms are not luxury here, but are very well appointed, spacious, very clean, and far above average. I understand they are about to have a reno pretty soon too, but nothing appeared to be in desperate need in our room at all. American television (Disney, nick etc) in all the rooms as well as DVD players. Kitchen with everything you could need.

The food (avg $15 per entree)and beverages (avg $7 per bev) here are reported to be expensive when compared to other places; however, I tend to disagree. I think it was pretty average in quality and price, and the portions are generous. You can buy liqueur in the market for a reasonable price. Rum is cheaper than the soda!! So, dont worry about taking this with you. There is not a gourmet restaurant on the site, but there are several next door at The Frenchman's Reef and Morning Star Resort. We did eat at Havava Blue and the food was nice, but the setting is pure luxury. It is not inexpensive to eat dinner here, but is well worth it. Make a reservation early and ask for a waterfront table.

We stayed on the resort most of the time (with the exception of a trip to shop at vendors square by The Morningstar-which is a water taxi -7$ per adult, and a trip to Magen's Bay-4$ per adult admission and 10$/adult taxi ride from the hotel) and we were completely satisfied with this few number of excursions, but there are tons more to choose from. I do not recommend renting a vehicle here if you've not been before. Driving here is quite different than anywhere I've been before because of the terrain. We took a sunset cruise on The Cat right out in the bay, which I definitely recommend. If you do the Hors de voures cruise, do not expect to dine in high style, but the 2 hour event remains unbelivably beautiful ($75 pp)

You should try to bring some "staples" from home like coffee etc as groceries are available on site in the market, but they are a little expensive. If you don't drink much alcohol, or if you have kids, they have a refill cup in the market for 27.95 that has unlimited refills. This probably seems steep, but by the time you get soda from the bar repetitively, it makes sense in the end. You can rent snorkel kits for $15 per day but its cheaper to just buy them instead for $22 and keep them all week. The UNO pizza was standard, but good. They will deliver it to your room which is nice. We did not do the BBQ, but in hindsight we will do it next time because the food looked and smelled fabulous! Don't forget to get your free Welcome Rum Punch coupons.

The water at the hotel bay is as clear as it gets. The pool is very close to the beach which is a HUGE plus. It is also very close to the grill/restaurant and bar. The bar and market do not accept cash, so you will do better to keep your cash in small bills for tipping, and take your credit card for other expenses. You will trek back and forth to your rooms a bit, but that really wasn't that big of a deal for us. Learn the name of the building you are in, as taxi drivers can drop you off closer that way. There are a few iguanas roaming around, but they do not disturb you. The chairs and umbrellas are plentiful, and at no additional charge.

The local people are extremely friendly, speak perfect English, and there were no communication issues. The staff at the hotel are awesome. Sule gave us an introductory presentation, and he was so very helpful. You will be invited to attend a Marriott information presentation, but no one was pushy about this.

We most definitely plan to go back to this amazing resort in the near future!

Stayed June 2013, traveled with family
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott's Frenchman's Cove

Address: 7338 Estate Bakkeroe, Charlotte Amalie, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Charlotte Amalie
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Marriott's Frenchman's Cove 4*
Number of rooms: 220
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Also Known As:
Marriott`s Frenchman`s Cove Hotel Charlotte Amalie
Marriotts Charlotte Amalie
Marriotts Hotel Frenchmans Cove
Marriott Charlotte Amalie
Marriotts Frenchmans Cove
Marriott's Frenchman's Cove St. Thomas, U.S. Virgin Islands

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