We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place, but CONFIRM PRICE IN WRITING!” 4 of 5 stars
Review of The Crystal Palace

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Charlotte Amalie
Check In mm/dd/yyyy Check Out mm/dd/yyyy
The Crystal Palace
Save Saved
You added The Crystal Palace to your Saves list
12 Crystal Gade, Charlotte Amalie, St. Thomas   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Package Deal
Boulder, Colorado, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Great place, but CONFIRM PRICE IN WRITING!”
4 of 5 stars Reviewed March 5, 2012

From the moment Ronnie picked us up at the airport, to the time he dropped us off at the ferry dock, we had a great time at his B&B. The rooms were very clean and spacious, and there was a great view of the bay, with boats of all sizes coming and going. The informal bar was perfect, allowing for the honor system, which helped moderate the amount we all drank! While everything was great, we were very disappointed in Ronnie's business practices - after being dropped off at the ferry dock, mere moments before the ferry was to take off to take us to the BVI's - he gave us a copy of the bill that he had charged our credit card, and it was quite different from the amount we had confirmed when making the reservation several months before arriving. He stated "the price went up." We tried to make our case, but he was adamant. The other couple we were traveling with also had the same problem. Despite a great stay, it left a bitter taste in our mouths...

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonUSVI, Owner at The Crystal Palace, responded to this review, March 11, 2012
Thank you for your review. There must be some misunderstanding in what happened. I did raise my prices and protected you at the old price. I reviewed your bill and find it to show the old price, plus taxes and the less than tree nights stay charge.Both were and are clearly specified and explained on my web site.
I may have been abrupt in saying I just raised the prices as a first answer to which I am sorry.
Sorry for any misunderstanding and glad you enjoyed the Palace.

Ronnie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

58 people have reviewed this hotel

Traveler rating
    36
    17
    1
    2
    2
See reviews for
12
23
5
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Schnecksville, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 3, 2012

We spent a night here before heading off to St. John, which is what quite a few people seem to do. But next visit we will be sure to stay at the Crystal Palace longer!

It was definitely our kind place...very interesting story to the mansion and friendly, enjoyable people.

Our room was clean, spacious, and comfortable.

The other rooms we had access to were filled with the owner's family memorabilia (Ronnie is born and raised "St.Thomasonian" and led to many interesting stories about the island). We learned quite a bit about where to go and what to see during our stay.

The only reason I wouldn't go for 5 stars is if you are looking for elegance or fanciness, you won't find it here...go stay at the Ritz :)

But we will be back.

Stayed January 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 13, 2011

Ronny was great, he goes out of his way to make you feel welcome and is a wealth of information. The Room was clean and comfortable, the AC worked great. The location is close enough that we were able to walk to dinner and Ronny picked us up from the airport and delivered us to the ferry. I would stay here again if headed to St. Thomas.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sedona, Arizona
Top Contributor
52 reviews 52 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed December 9, 2011

As others have said, the owner goes out of his way to make sure you are taken care of. He'll pick you up and drop you off at the airport or nearby ferry, which is a huge bonus.

We stayed in the two rooms that have a private bath. The upstairs room was large and comfortable, but the dogs were right outside and their barking at night woke us up several times. On our second stay there, we stayed in the downstairs room, which was much quieter, so would definitely recommend that one. All the rooms with shared bath are also downstairs.

The location is ideal if you want to walk around Charlotte Amalie. It's only about 5 minutes to the waterfront and good eating establishments (Gladys', Cuzzins). We enjoyed the viewing deck the most - to enjoy breakfast, a complimentary drink or conversation with Ronnie and the other guests. Watching all the activity around the harbor from this ideal vantage point was a great way to pass time.

This is an old place, which means it has interesting architecture and furniture, but is always in need of maintenance. Don't expect something shiny and new - this has years of character worn into it.

Room Tip: Rooms downstairs are quieter.
See more room tips
  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virgin Islands
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2011

Owner, Ronnie Lockhart is a wealth of knowledge and humor to boot. Like others have said: Nothing fancy, but clean and comfortable. I usually stop in once a year while I'm at the Charteryacht shows. You'll enjoy it. I do.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bluffton, South Carolina
Top Contributor
71 reviews 71 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 27, 2011 via mobile

This B&B is right downtown with a view of the harbor. You can walk downtown easily. This is an old house. You are treated like family, and we were very at home. Nothing fancy but well done.

  • Stayed March 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 25, 2011

Ronnie is Awesome. He will pick you up and does it in a way that is humble and informative about the island. His place is nice and has a great view. Big rooms. Large ceilings. And Ronnie is really friendly and will help you with everything you need to know. Me and my girlfriend took him out to dinner he was so nice. He upgraded our room free of charge. Make sure you go to the Crystal Palace and have a drink at the honesty bar your first one is free!

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Crystal Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Crystal Palace

Address: 12 Crystal Gade, Charlotte Amalie, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #6 of 13 B&Bs / Inns in Charlotte Amalie
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Beautiful historic building in downtown Charlotte Amalie. 5 minute walk to restaurants and shopping. ... more   less 
Also Known As:
The Crystal Palace Hotel Charlotte Amalie
The Crystal Palace St. Thomas, U.S. Virgin Islands

Owners: What's your side of the story?

If you own or manage The Crystal Palace, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.