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“Surprisingly nice..” 4 of 5 stars
Review of BEST WESTERN PLUS Emerald Beach

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BEST WESTERN PLUS Emerald Beach
3.5 of 5 Resort   |   8070 Lindbergh Bay | West, Charlotte Amalie 00802, St. Thomas   |  
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Greeley, Colorado
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Surprisingly nice..”
4 of 5 stars Reviewed August 13, 2014

We stayed one night at this hotel and were generally pleased with the cleanliness and general appearance of the property. The staff were pleasant to interact with. The only minor complaint was needing beach towels first thing on a Saturday morning and was told they were all out and being washed. So close to the airport you could almost walk there and little if any noise from the airport.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review, August 16, 2014
Both service and cleanliness is very important to us and we are very pleased to hear that our team is doing a wonderful job! Since we are located on the beach, towels are in high demand and we always replenishing them during the day. Our convenient location makes it easy for our guests to come right off the plane and arrive at their destination with no hassle.

Thank you for your review,
Alana Bredahl
Social Media Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,022 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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English first
Bronx, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 11, 2014

Tropical Storm Bertha ripped through St. Thomas on our wedding day, but that didn't stop the staff at the Emerald Beach Resort from making it beautiful and full of light and love. Not to mention 36 friends and family stayed with us at the hotel and overall had good time. Small complaints about the hot water (maintenance came right away and fixed it), the AC was running low (and again maintenance cam to fix it). The location is in walking distance to the airport and right on its own beach. The food in the restaurant was amazing and the bartenders were always ready. It did get busy at times, but we took the island approach and just laid back and waited a spell. No our rooms weren't ready when we first checked in, so what, we grabbed our swimsuits and headed for the beach (literally 50 steps away).

The front desk ladies were kind and helpful, the cleaning lady greeted us everyday and even the maintenance workers were hospitable. Although there were other all-inclusive hotels and 4 star hotels I am glad we chose Emerald Beach Resort for our wedding and for our family to stay. They treated us like family!!! We will definitely stay again!!!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review, August 15, 2014
It was definitely our pleasure to have you choose Emerald Beach Resort for such a special and wonderful occasion. We were truly blessed to be a part of your special day! It was wonderful when the skies lightened and the rain ended to give you the Beachfront Wedding that you so wanted!
“Instead of weathering the storm we danced in the rain!”

We truly welcome you and all of your wedding guests to our Emerald Family and look forward to your next visit with us.

Best Wishes!

Linda Mason
Sales Manager/Wedding Coordinator
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Boston, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 10, 2014

We stayed one night 8/1/14. We checked in around 3:30 PM. Our room with twin beds was decent, but the air conditioning was not sufficient to keep the room cool. The beach is very nice and the pool is decent. The restaurant was good, about what I would have expected for this hotel. The planes do take off during the day and can be loud, but by 8PM it seemed like there was limited flight activity. Overall the hotel was what we expected for the price and it would be a good option if you want to stay near the airport for a flight the next morning.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review, August 16, 2014
We appreciate you taking the time to write a review about your stay with us. Our A/C units are checked regularly along with all the other appliances in the room. We are located directly on Lindbergh Bay and we give our guests the option to swim in our waterfall pool as well. During the week, we have a number of fun activities and events going on for all guests who are staying with us. We want to create a fun and relaxing Caribbean experience, whether you're staying for just one night, or a week vacation.

Sincerely,
Alana Bredahl
Social Media Specialist
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Chorzow, Poland
Level Contributor
110 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed August 9, 2014

Landed on Virgin Islands to fuflfil my 43-years dream..... It was worth waiting and Emerald Beach Resort contributed to it greatly!!!!! Perfect service, tasty food, awasome location and crystal water were major factors to our great holidays. Thank you to Giselle Gala, who was extremely friendly to solve some of our logistic problems. The smile and kindess of Paul in the restaurant will never be forgotten! A secret touch of professional hand of the French manager can be seen and noticed too. All we want is to come once again and soonest!!!!!!
By the way - the resort it is about 500m from the airport, easy to walk. The "noise" of starting planes did not disturb us, we took several pictures of taking-off steel birds and even liked it.

Room Tip: rooms on upper floors have nicer view of the bay
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review, August 16, 2014
Chris,

It is an honor that we were able to help fulfill your dream! We strive to provide the greatest accommodations for our guests and serve everyone to the best of our abilities with a smile on our face. Thank you for all of your kind comments and we are glad you enjoyed your stay with us.

We hope to see you again in the near future!

Sincerely,
Alana Bredahl
Social Media Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 8, 2014

We stayed a week. Nice staff, clean room, wonderful view from the balcony. WiFi worked very well. The beach was peaceful and beautiful. The airport was very close but you got used to the planes quite fast. It was only daytime noise, never later than 5-6 pm, probably 10 departuring planes in a day. Breakfast was good but sometimes the service was little bit slow. Beachfront bar was very nice. All of the bartenders were very friendly and the daiquiries and drinks were worth of tasting!

Sometimes the cleaners gave too many towels even though we didn't to want to change them. At some point we had probably 7 big towels when using 2 of them. Not a problem but a little bit weird especially when the hotel says they want reduce the waste of the water when laundring. We ask to wash our clothes once, it took over 2 days.

You could also book some tours in St Thomas or St John. We went to St John tour which was excellent! We snorkeled in very nice beach (can't remember the name) and the guide was fantastic - the bass player from the reggae band Inner Vision.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 7, 2014

This hotel was a big surprise. We have come to St. Thomas many times over the last 15 years, sometimes to stay on St. Thomas and sometimes to go to the British Virgin Islands to go sailing. We stay on St. Thomas for a night when we are flying out after sailing and that is how we came to stay here.
We drove by this hotel and I always thought "How sad, a resort a quarter mile from the airport. Hardly a vacation experience." You might think so too based on the location.
But the beach is incredible, not as good as Magens Bay but then you can't stay at a hotel on Magens Bay. The rooms front on the beach with a nice patio, the beach itself is not noisy in itself and the beach is sandy with crystal clear water. Not a lot in the way of waves, which is quite relaxing and typical.
The rooms themselves are very nice and well appointed. Free wifi always is nice instead of paying $15+.
For those so inclined, there are jet skis for rent. Byron led a half-hour class on paddle boarding which was a great introduction to it. Paddle boards are available to rent of course.
The restaurant at the hotel was fine for lunch, all we had there. The hotel is close to town and some quite good restaurants. I would recommend that you rent a car if you plan on going into town or other parts of St. Thomas. Car rentals are fairly cheap and cabs are neither cheap nor so convenient.
After staying here, we definitely will be back, even for one of our longer visits to St. Thomas.

Room Tip: Higher floors are a walk up stairs but more private since the rooms are on the beach.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review, August 16, 2014
St. Thomas has many hidden gems and Emerald Beach Resort sure is one of them. We are thrilled that you have chosen to stay with us after visiting the island for 15 years.

Lindbergh Bay is a wonderful beach and gives our guests a reason to stick around the resort. We have a variety of beach toys for rent, and just recently started offering complementary activities for guests, like the paddle boarding clinic you attended! Our location makes it easy for guests to get to town in just minutes where there is much to see and do.

Thank you for reviewing us and we hope to see you again your next time in St. Thomas!

Sincerely,
Alana Bredahl
Social Media Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo, SP
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 5, 2014

Everything was great at the hotel, specially the beach (that is amazing) and the water sports activities!
Food was good! The bar is really nice and the PINACOLADA is the best!
The only problem is that towels to go to the pool/beach or tours were a scarce item, usually they run out quickly, but apart from that, everything went really well!
Impossible not to enjoy that beach!

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Emerald Beach

Address: 8070 Lindbergh Bay | West, Charlotte Amalie 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Charlotte Amalie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Emerald Beach 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
The only 100% beachfront resort on St. Thomas, US Virgin Islands! Tucked into sun-splashed Lindbergh Bay on the Island of St. Thomas, the beautifully appointed Best Western Emerald Beach Resort welcomes guests with the gracious look, style and service of the Virgin Islands' rich heritage. BIG King Size Beds and Spectacular Views from EVERY ROOM! FREE High Speed Internet Access. Flat Screen TVs with Cable TV, 100% Beachfront Views with Balcony and Adjustable air-conditioning. Surrounded by landscaped gardens, cascading waterfalls and lush tropical settings, the Emerald Beach Resort offers a central, convenient location close to the airport, shopping, championship golf and all of St. Thomas's great activities and adventures. With the bounty of land and sea captured in stunning views, it's the perfect place for a memorable vacation. Or an unforgettable wedding, meeting or corporate event. ... more   less 
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Also Known As:
Best Western Emerald Beach Hotel Charlotte Amalie
Best Western St Thomas
Best Western Emerald Beach Resort
St. Thomas Best Western
BEST WESTERN PLUS Emerald Beach St. Thomas, U.S. Virgin Islands

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