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All 7 Charlotte Amalie hotels

BEST WESTERN PLUS Emerald Beach: Traveler Reviews

3.5 of 5
8070 Lindbergh Bay | West, Charlotte Amalie 00802, St. Thomas
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BEST WESTERN PLUS Emerald Beach
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Most recent review
4 of 5 stars Reviewed December 27, 2012
islandlover92 bethlehem,pa
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
bethlehem,pa
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“view!”
4 of 5 stars Reviewed December 27, 2012

My wife and I really dont stay at 5 star resorts,but the view from the room was 5 star!We have to have a good clean room and close to things, this fit the bill. The room was very clean had all the basics, a fridge which is a plus,I walked to the local market got some beers and sat on the balcony and watched the sunsets a couple of nights,gorgeous! the staff was very friendly check in and check out was easy.The wait staff in the restaurant was on top of things and for an island, fairly quick.the bar was great,right next to the beach and pool,the bar tenders were great,we would sit at the bar at night listing to the waves roll in while drinking my new favorite drink,a painkiller.My wife and I were drinking them all over the island and on st, john and the one bartender ,Tony,made them the best right here at best western,he made hanging out at the bar fun.The hotel is very close to the airport,it takes 5 min.to get there,and the planes didnt bother us at all.Could have an elevator for getting luggage up and down floors and more TV channels, but, Long story short,we will be staying here again!!

Room Tip: higher the floor better the view!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
1 review
11 helpful votes 11 helpful votes
“Wedding Disaster”
1 of 5 stars Reviewed December 26, 2012

I booked a destination reception with this hotel. I was married on a cruise ship and then worked closely with this hotel for my reception. My wedding coordinator was not onsite but her assistant was. She worked very hard but did not have the experience, I feel was needed for a group of 35 people. I paid for an open bar where my guests were told a server would come to take orders/deliver drinks, my guests were not allowed at the bar and were given about 1 drink per person. I don't feel this is an "open bar." My cake was a total disaster. I paid extra money for the shells and appearance of my wedding cake and came to find it completely melted with shells sliding and falling off all over the base. When it came time to cut the cake, the inexperienced server, bare handedly took the top of the cake off to begin cutting it, where it then was fumbled with all over the table. The food was good but not replenished. All of my wonderful pictures of the cake cutting have the contractors that were taking measurements around my buffet, in the background.To top it off, they were fed plates of food from MY buffet. My maid of honor and best man gave speeches to the entire restaurant as the location was moved to the indoor (public restaurant). I arranged my transportation through the hotel, so there would be no wait time. There was not enough transportation for all my guests and we were left waiting for the bus open vehicles to loop around again. My guest was told by one of the servers that she could not store her beach bag at the table and that she should move it to a cab and leave.

During the reception we asked to speak with a manager who was unavailable/not there. I was confident that we would be able to resolve this matter but have not been able to sufficiently do so.

This resort although beautiful, I feel, caused a reception disaster

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Amanda6745 about BEST WESTERN PLUS Emerald Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review
January 12, 2013
You were at Emerald Beach for your RECEPTINON ONLY and it included the following: a 2 hour Caribbean Lunch Buffet at $29.95 per person; ONE HOUR open bar for 35 guests at $12.00 per person; Restaurant Set Up; 2 hour Photography Package; 3 tier Wedding Cake for 35 guests; 1 hour live steel pan music; One Way transfer from ship to Emerald Beach

ISSUES YOU IDENTIFIED
1. Co-ordinator Inexperience
You were aware that the Co-ordinator that you worked with would not be on site for your event.
2. Open Bar
Paid for an open bar for 1 hour for 35 guests at a rate of $12 per person.
3. Cake
You were over one hour late with no notification to the resort that you were delayed. Due to your being late without notice the cake was not re-refrigerated. Had we known of your delay we would have refrigerated your cake until your arrival. We did refund the price that you paid for the cake.
4. Food – Good but not replenished
We always have enough food on hand and do replenish our buffets for the full event time ALWAYS!
5. Location –
We had rain less than 45 minutes prior to your expected arrival and the weather looked threatening. The Decision was made 30 minutes prior to your expected arrival to move the party inside where you still had a beautiful view of the beach without the threat of getting wet. We do offer exclusive use of either our Beach deck or an area of our restaurant for the cost of $300, but that was not requested from you.
6. Contractors
Contractors were unaware of the function going on and were there well after your reserved time to measure an area and once realizing that there was an event taking place, apologized and left the area. We would never allow anyone to eat from a buffet that they were not entitled to!
7. Transportation
You were over one hour late to the transportation site without any notification to either the hotel or the transportation company. The driver decided to deliver the passengers that were on the bus as quickly as possible as they had been waiting for quite some time for the other guests to arrive. We are less than 5 minutes from the Crown Bay Cruise Ship Dock which allows for a quick turnaround. It was not that the transportation company or Emerald Beach negligence; you were not at the pick up site at the appointed time.
8. Storing Items
The front desk manager stored many of your guest’s items safely for them in our storage area at no charge area while they were at our resort. Even while many stayed to enjoy our beach after your event.
9. Management
We always have management on staff and were unaware of any requests to speak with anyone and received no personal complaints at the time of your event.
10. Compensation
We did correspond with you many times and did refund the cake price to you and also offered you a complimentary 20” X 24” Canvas portrait from the photographer and received no acknowledgment or confirmation from you. We did attempt to work with you but you were unreasonably asking for a full refund or else you would sabotage our resort by writing bad reviews about your experience here. We are a wonderful resort, hosting many weddings and receptions with completely satisfied customers!

Sincerely,
Linda Mason
Sales and Events Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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6 helpful votes 6 helpful votes
“We will go back!”
4 of 5 stars Reviewed December 24, 2012

The rooms are clean, beautiful beach, amazing view. SUNSETS! We enjoyed the beach bar. Chairs and umbrellas on the beach. Close to airport and that was a big plus for us. Only down side was we had two days we had to call the front desk to turn the hot water back on. They did take care of it right away. We will go back on our next trip to St Thomas.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review
January 9, 2013
We are so pleased that you will visit us again at Emerald Beach Resort. Thank you for your review and know that our goal is to provide the best service and the best view, at the best price!
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Guthrie, Oklahoma
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
26 helpful votes 26 helpful votes
“Great view”
4 of 5 stars Reviewed December 22, 2012

My girlfriend and I spent 5 nights here the week before Christmas. The trip was planned rather last minute. Got a pretty good rate since I think it is a slow week for them. The room was OK, pretty basic. Clean, no bugs, and no problems with the bathroom, TV or internet service. The best part was the view from the balcony of the beach, lagoon, and surrounding hillside. The sea water was beautiful. The temperature was around 85 - 90 with low humidity. We spent most of the time laying on the beach during the day. The hotel is just across the street from the airport runway, so you will hear the occasional roar during take-off and landing, but it only lasts a few seconds and wasn't that frequent. The beach itself was very nice and clean with no rocks. It is a public beach, but the hotel provides complimentary lounge chairs and built in thatched umbrellas for the guests. We always got out early and staked out a nice spot. People from the cruise ships did come by, but it never got overly crowded. The sea water was comfortably warm for swimming. Being in a lagoon there was very little surf.

Drinks at the bar were kind of pricey, but the food wasn't and was also good. There is another bar a hundred yards down the beach at a neighboring hotel that had less costly drinks. The bar there was more rustic. There is also a convenience store about a half mile walk up the road which is where we bought most of our alcohol and snacks. The first day we just walked up the road with an empty suitcase and shoulder bag and loaded up with water, juice, beer, rum, snacks, etc. After that I made one daily run for more beer. There was a mini fridge in the room to keep the beer cold, and we would ice them down four at a time and take them out to the beach. Luckily the room and ice maker were just off the beach, so running back for refills was not a problem. We only used the swimming pool a couple of times, but it was nice, also.

The only real negative is the distance from shopping and other restaurants. We went in twice. The first time we went in early. We caught the local open air bus by the convenience store and rode into town for $1 each. The next time we went in late in the afternoon and took a cab. It was $6 each. Shopping closes down early, around 5:00, so if you want to shop, go in the morning or early afternoon. A good restaurant in town is called Greengos. Its only been open for a few months. Its in an alley across from the main harbor where the cruise ships port. Had a great drink for two called a "beergarita" which is a Margarita with a beer bottle turned upside down that adds beer to the glass as you draw liquid through your straw. We sat outside so that drew a lot of attention from people passing by in the alley. We also found a great tapas bar in the same area (can't remember the name). We sat at their bar in the alley and had drinks and tapas, and had great conversation with their bartender named Spanky.

Room Tip: Request a room on the first floor.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review
January 9, 2013
I am pleased that you enjoyed your stay with us at Emerald Beach and want to thank you for your review. We do have a spectacular location and the beach is one of the nicest on the island. Please think of us when your travels bring you back to the US Virgin Islands
Linda Mason
Sales Manager
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Osceola, Indiana
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Fantasic stay”
5 of 5 stars Reviewed December 11, 2012

I was very pleased with the hotel and will definately return. Clean rooms, good food and drinks at the beachside bar, great service. The beach is clean and the water is crystal clear. Great views from the room. Within walking distance of the airport, but never heard a single airplane in the room - very quite. Only negative is that it is a short taxi ride to the city and tourist areas.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bryan B about BEST WESTERN PLUS Emerald Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review
December 18, 2012
Thank you for your recent review. We appreciate the time and effort it takes to right each and every review. I am so glad that you enjoyed your stay and I agree that Emerald Beach is in a beautiful location with an amazing beach for our guests to enjoy. I hope that when your travel plans bring you back to St. Thomas that you will choose to stay with us again.

Sincerely,

Linda Mason
Sales Manager
Emerald Beach Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about BEST WESTERN PLUS Emerald Beach

Also Known As:
Best Western Emerald Beach Hotel
Best Western Emerald Beach Hotel Charlotte Amalie
Best Western St Thomas
St Thomas Best Western
Best Western Emerald Beach Resort
Best Western St. Thomas
St. Thomas Best Western
BEST WESTERN PLUS Emerald Beach St. Thomas, U.S. Virgin Islands
Address: 8070 Lindbergh Bay | West, Charlotte Amalie 00802, St. Thomas
Phone Number:
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotels in Charlotte Amalie
#3 Top resorts Hotels in Charlotte Amalie
#3 Family Hotels in Charlotte Amalie
#3 Romantic Hotels in Charlotte Amalie
Price Range: $$$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The only 100% beachfront resort on St. Thomas, US Virgin Islands! Tucked into sun-splashed Lindbergh Bay on the Island of St. Thomas, the beautifully appointed Best Western Emerald Beach Resort welcomes guests with the gracious look, style and service of the Virgin Islands' rich heritage. BIG King Size Beds and Spectacular Views from EVERY ROOM! FREE High Speed Internet Access. Flat Screen TVs with Cable TV, 100% Beachfront Views with Balcony and Adjustable air-conditioning. Surrounded by landscaped gardens, cascading waterfalls and lush tropical settings, the Emerald Beach Resort offers a central, convenient location close to the airport, shopping, championship golf and all of St. Thomas's great activities and adventures. With the bounty of land and sea captured in stunning views, it's the perfect place for a memorable vacation. Or an unforgettable wedding, meeting or corporate event. ... more   less 
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