We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wedding Disaster” 1 of 5 stars
Review of BEST WESTERN PLUS Emerald Beach

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added BEST WESTERN PLUS Emerald Beach to your Saves list
BEST WESTERN PLUS Emerald Beach
3.5 of 5 Resort   |   8070 Lindbergh Bay | West, Charlotte Amalie 00802, St. Thomas   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Save up to 20%
Albany, New York
1 review
13 helpful votes 13 helpful votes
“Wedding Disaster”
1 of 5 stars Reviewed December 26, 2012

I booked a destination reception with this hotel. I was married on a cruise ship and then worked closely with this hotel for my reception. My wedding coordinator was not onsite but her assistant was. She worked very hard but did not have the experience, I feel was needed for a group of 35 people. I paid for an open bar where my guests were told a server would come to take orders/deliver drinks, my guests were not allowed at the bar and were given about 1 drink per person. I don't feel this is an "open bar." My cake was a total disaster. I paid extra money for the shells and appearance of my wedding cake and came to find it completely melted with shells sliding and falling off all over the base. When it came time to cut the cake, the inexperienced server, bare handedly took the top of the cake off to begin cutting it, where it then was fumbled with all over the table. The food was good but not replenished. All of my wonderful pictures of the cake cutting have the contractors that were taking measurements around my buffet, in the background.To top it off, they were fed plates of food from MY buffet. My maid of honor and best man gave speeches to the entire restaurant as the location was moved to the indoor (public restaurant). I arranged my transportation through the hotel, so there would be no wait time. There was not enough transportation for all my guests and we were left waiting for the bus open vehicles to loop around again. My guest was told by one of the servers that she could not store her beach bag at the table and that she should move it to a cab and leave.

During the reception we asked to speak with a manager who was unavailable/not there. I was confident that we would be able to resolve this matter but have not been able to sufficiently do so.

This resort although beautiful, I feel, caused a reception disaster

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review, January 12, 2013
You were at Emerald Beach for your RECEPTINON ONLY and it included the following: a 2 hour Caribbean Lunch Buffet at $29.95 per person; ONE HOUR open bar for 35 guests at $12.00 per person; Restaurant Set Up; 2 hour Photography Package; 3 tier Wedding Cake for 35 guests; 1 hour live steel pan music; One Way transfer from ship to Emerald Beach

ISSUES YOU IDENTIFIED
1. Co-ordinator Inexperience
You were aware that the Co-ordinator that you worked with would not be on site for your event.
2. Open Bar
Paid for an open bar for 1 hour for 35 guests at a rate of $12 per person.
3. Cake
You were over one hour late with no notification to the resort that you were delayed. Due to your being late without notice the cake was not re-refrigerated. Had we known of your delay we would have refrigerated your cake until your arrival. We did refund the price that you paid for the cake.
4. Food – Good but not replenished
We always have enough food on hand and do replenish our buffets for the full event time ALWAYS!
5. Location –
We had rain less than 45 minutes prior to your expected arrival and the weather looked threatening. The Decision was made 30 minutes prior to your expected arrival to move the party inside where you still had a beautiful view of the beach without the threat of getting wet. We do offer exclusive use of either our Beach deck or an area of our restaurant for the cost of $300, but that was not requested from you.
6. Contractors
Contractors were unaware of the function going on and were there well after your reserved time to measure an area and once realizing that there was an event taking place, apologized and left the area. We would never allow anyone to eat from a buffet that they were not entitled to!
7. Transportation
You were over one hour late to the transportation site without any notification to either the hotel or the transportation company. The driver decided to deliver the passengers that were on the bus as quickly as possible as they had been waiting for quite some time for the other guests to arrive. We are less than 5 minutes from the Crown Bay Cruise Ship Dock which allows for a quick turnaround. It was not that the transportation company or Emerald Beach negligence; you were not at the pick up site at the appointed time.
8. Storing Items
The front desk manager stored many of your guest’s items safely for them in our storage area at no charge area while they were at our resort. Even while many stayed to enjoy our beach after your event.
9. Management
We always have management on staff and were unaware of any requests to speak with anyone and received no personal complaints at the time of your event.
10. Compensation
We did correspond with you many times and did refund the cake price to you and also offered you a complimentary 20” X 24” Canvas portrait from the photographer and received no acknowledgment or confirmation from you. We did attempt to work with you but you were unreasonably asking for a full refund or else you would sabotage our resort by writing bad reviews about your experience here. We are a wonderful resort, hosting many weddings and receptions with completely satisfied customers!

Sincerely,
Linda Mason
Sales and Events Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

835 reviews from our community

Traveler rating
    244
    312
    144
    82
    53
See reviews for
165
309
41
58
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
State College, Pennsylvania
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 24, 2012

The rooms are clean, beautiful beach, amazing view. SUNSETS! We enjoyed the beach bar. Chairs and umbrellas on the beach. Close to airport and that was a big plus for us. Only down side was we had two days we had to call the front desk to turn the hot water back on. They did take care of it right away. We will go back on our next trip to St Thomas.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review, January 9, 2013
We are so pleased that you will visit us again at Emerald Beach Resort. Thank you for your review and know that our goal is to provide the best service and the best view, at the best price!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guthrie, Oklahoma
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 22, 2012

My girlfriend and I spent 5 nights here the week before Christmas. The trip was planned rather last minute. Got a pretty good rate since I think it is a slow week for them. The room was OK, pretty basic. Clean, no bugs, and no problems with the bathroom, TV or internet service. The best part was the view from the balcony of the beach, lagoon, and surrounding hillside. The sea water was beautiful. The temperature was around 85 - 90 with low humidity. We spent most of the time laying on the beach during the day. The hotel is just across the street from the airport runway, so you will hear the occasional roar during take-off and landing, but it only lasts a few seconds and wasn't that frequent. The beach itself was very nice and clean with no rocks. It is a public beach, but the hotel provides complimentary lounge chairs and built in thatched umbrellas for the guests. We always got out early and staked out a nice spot. People from the cruise ships did come by, but it never got overly crowded. The sea water was comfortably warm for swimming. Being in a lagoon there was very little surf.

Drinks at the bar were kind of pricey, but the food wasn't and was also good. There is another bar a hundred yards down the beach at a neighboring hotel that had less costly drinks. The bar there was more rustic. There is also a convenience store about a half mile walk up the road which is where we bought most of our alcohol and snacks. The first day we just walked up the road with an empty suitcase and shoulder bag and loaded up with water, juice, beer, rum, snacks, etc. After that I made one daily run for more beer. There was a mini fridge in the room to keep the beer cold, and we would ice them down four at a time and take them out to the beach. Luckily the room and ice maker were just off the beach, so running back for refills was not a problem. We only used the swimming pool a couple of times, but it was nice, also.

The only real negative is the distance from shopping and other restaurants. We went in twice. The first time we went in early. We caught the local open air bus by the convenience store and rode into town for $1 each. The next time we went in late in the afternoon and took a cab. It was $6 each. Shopping closes down early, around 5:00, so if you want to shop, go in the morning or early afternoon. A good restaurant in town is called Greengos. Its only been open for a few months. Its in an alley across from the main harbor where the cruise ships port. Had a great drink for two called a "beergarita" which is a Margarita with a beer bottle turned upside down that adds beer to the glass as you draw liquid through your straw. We sat outside so that drew a lot of attention from people passing by in the alley. We also found a great tapas bar in the same area (can't remember the name). We sat at their bar in the alley and had drinks and tapas, and had great conversation with their bartender named Spanky.

Room Tip: Request a room on the first floor.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review, January 9, 2013
I am pleased that you enjoyed your stay with us at Emerald Beach and want to thank you for your review. We do have a spectacular location and the beach is one of the nicest on the island. Please think of us when your travels bring you back to the US Virgin Islands
Linda Mason
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Osceola, Indiana
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2012

I was very pleased with the hotel and will definately return. Clean rooms, good food and drinks at the beachside bar, great service. The beach is clean and the water is crystal clear. Great views from the room. Within walking distance of the airport, but never heard a single airplane in the room - very quite. Only negative is that it is a short taxi ride to the city and tourist areas.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review, December 18, 2012
Thank you for your recent review. We appreciate the time and effort it takes to right each and every review. I am so glad that you enjoyed your stay and I agree that Emerald Beach is in a beautiful location with an amazing beach for our guests to enjoy. I hope that when your travel plans bring you back to St. Thomas that you will choose to stay with us again.

Sincerely,

Linda Mason
Sales Manager
Emerald Beach Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 9, 2012

One of the worst trips of my life. I had to move rooms 3 times due to bugs and just dirty rooms in general, with things not working in them. Staff practically rolled their eyes and looked at me in disbelief. Not worth the money spent.

  • Stayed September 2012, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review, December 11, 2012
Our goal is provide our guests with the best accommodations and service that we possibly can at all times. We do take all of our reviews seriously, both the good and the bad. We strive at all times to maintain a clean and comfortable resort where are guests are treated with respect in a friendly and professional manner. I apologize that we did not live up to our promise on your recent visit. Please feel free to contact me to discuss your recent experience further.

Sincerely,

Linda Mason
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 7, 2012

Our family of 8 spent a night here before heading out on a charter to the BVI. Rooms were good and clean and managed to get rooms in same bldng block. Had drinks at pool bar and dinner at restaurant and food was nice. Breakfast had a good selection. Beach was nice to swim and a relaxing stay.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review, December 18, 2012
I am so pleased that you enjoyed your visit with us in St. Thomas. We do have a wonderful setting here at Emerald Beach and glad that you had time to enjoy it after your sailing trip! Thanks again for taking the time to write your review as we are always looking to our customers feedback to help us to always improve our guests satisfaction.

Thank you,

Linda Mason
Sales Manager
Emerald Beach Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 4, 2012

Stayed here after 10 days of sailing and beaching in the BVI's. Comfy beds and great showers, with lots of towels and big TV. Great after a week of "roughing it" on the boat. Good food, would be nice if breakfast buffet was complimentary but overall a great stay.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review, December 18, 2012
Thank you for staying Emerald Beach Resort and we do appreciate the time you took in writing about your recent visit. Our goal is to provide wonderful service and food at an affordable price! I am so glad that you had an enjoyable time at Emerald Beach and we look forward to welcoming you back on your next trip to St. Thomas.

Linda Mason
Sales Manager
Emerald Beach Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN PLUS Emerald Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Emerald Beach

Address: 8070 Lindbergh Bay | West, Charlotte Amalie 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Charlotte Amalie
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — BEST WESTERN PLUS Emerald Beach 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
The only 100% beachfront resort on St. Thomas, US Virgin Islands! Tucked into sun-splashed Lindbergh Bay on the Island of St. Thomas, the beautifully appointed Best Western Emerald Beach Resort welcomes guests with the gracious look, style and service of the Virgin Islands' rich heritage. BIG King Size Beds and Spectacular Views from EVERY ROOM! FREE High Speed Internet Access. Flat Screen TVs with Cable TV, 100% Beachfront Views with Balcony and Adjustable air-conditioning. Surrounded by landscaped gardens, cascading waterfalls and lush tropical settings, the Emerald Beach Resort offers a central, convenient location close to the airport, shopping, championship golf and all of St. Thomas's great activities and adventures. With the bounty of land and sea captured in stunning views, it's the perfect place for a memorable vacation. Or an unforgettable wedding, meeting or corporate event. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, getaroom.com, Despegar.com, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your BEST WESTERN PLUS Emerald Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Emerald Beach Hotel Charlotte Amalie
Best Western St Thomas
Best Western Emerald Beach Resort
St. Thomas Best Western
BEST WESTERN PLUS Emerald Beach St. Thomas, U.S. Virgin Islands

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Emerald Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.