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“Near the airport and beaches” 3 of 5 stars
Review of BEST WESTERN Carib Beach Resort

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BEST WESTERN Carib Beach Resort
3.5 of 5 Hotel   |   70-C Lindbergh Bay, Charlotte Amalie 00802, St. Thomas   |  
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Norway
Top Contributor
125 reviews 125 reviews
46 hotel reviews
60 helpful votes 60 helpful votes
“Near the airport and beaches”
3 of 5 stars Reviewed February 19, 2013

We spent two nights at this BW hotel. The room was good, but we missed the hair drier. Restaurant by the sea serves ood seafood, and a 10 minutes' walk takes you to the beach at the other BW hotel by Lindberg Bay.

Note that ths beach is divided between at least three companies - the BW part is the one furthest away.

The beach becomes rather crowded when cruise ships let loose their assengers in Carlotte Amalie

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCaribBeach, General Manager at BEST WESTERN Carib Beach Resort, responded to this review, February 21, 2013
Dear Guest;

We appreciate you taking the time to write your review , we sincerely hope you enjoyed your trip
with us in St. Thomas. Your observations and suggestion will be noted for future developments
to the area and property.

Once again thank you for giving us the opportunity to be apart of your trip and hope to see you back to St. Thomas in the near future.

Have a great day !

Sincerely,
Kanema Ayala- Abraham
General Manager
BW Carib Beach Resort
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441 reviews from our community

Traveler rating
    70
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    72
    62
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Norwegian first
  • Polish first
  • Spanish first
  • Any
English first
Vernon, BC
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 14, 2013 via mobile

My wife and I stayed here for two nights after a cruise as it was close to the airport. Our room was very poorly maintained as the bathroom door would not close, daylight visible around front door, mould in shower and under sink. The amenities are mediocre to say the least. There was a shuttle the the sister resort a couple of miles away. Stay there instead.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCaribBeach, General Manager at BEST WESTERN Carib Beach Resort, responded to this review, February 15, 2013
Dear Andrew,

Thank you for taking the time to give a review and your comments regarding your previous stay with us at the Best Western Carib Beach.

I am disappointed we failed to handle all of issues in a satisfactory manner, We appreciate your
comments and observations which will aid us in locating areas of service needing improvement.

Please know that your comments have been reviewed with the departments listed in your review and will be handled in a urgent matter so this type of service does not happen to another guests in the future.

We hope this does not deter you from staying at another Best Western property in the near future.

Sincerely,
Kanema Ayala
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 13, 2013

My wife Vicki and I stay here every time we visit St Thomas....it continues to be a lovely property with great rates....all rooms have been recently remodeled and common areas have been upgraded further....and, as always, Kanema (GM) and her staff continue serving their guests with professionalism and courtesy!

Once again, I highly recommend The Carib Beach Resort.

David Greve
Pittsburgh

Room Tip: Theyre all lovely, but we favor #212 in the "Sea Wing"
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCaribBeach, General Manager at BEST WESTERN Carib Beach Resort, responded to this review, February 15, 2013
Dear David,

Thank you once again for allowing us to serve you and Vicky once again- you truly are family to us. Your kind spirit and smile always brings us joy to make sure your stay is truly one of a kind.

You always enjoy St. Thomas and return every year with us. You are truly exceptional we appreciate your reviews and the attention and comments you made to our new renovations and upgrades to the property.

Your comments will definitely be passed on to the staff on their performance was most generous. It is always gratifying to know your stay with us was an enjoyable and well deserved one. I am grateful you took the time to let us know of your satisfaction.

We appreciate your continued business and we will see you soon enjoy the rest of the New Year and all the best !

Sincerely;
The Staff and Mgt. of the Best Western Carib Beach Resort
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A TripAdvisor Member
4 of 5 stars Reviewed January 8, 2013

We went to this location for the New Year night while islands hooping.
Mi wife had an small incident with a broken beach chair. The bartender offered ice for the bruised finger and everybody reacted with care and professionalism. Second day it was no need to file an incident report.
Very friendly and attentive personnel with a special mention of the bartender Dominique.
She went beyond her duties to make sure everything was okay.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCaribBeach, General Manager at BEST WESTERN Carib Beach Resort, responded to this review, January 10, 2013
Dear Traveler,

We thank you for taking the time to express your gratitude and appreciation for the care and attention you received during your stay with us at the Best Western Carib Beach.

The mention of Dominique will be passed on to make her aware of the consideration and attention she expressed was not without mention. We are truly sorry you had this experienced
and express our sincere apologies for any annoyance this may have caused you.

We are glad you are okay and wish you and your family a prosperous and joyous New Year all the best for the year.

Thank you Again for allowing us the opportunity to serve you.

Sincerely,
Kanema Ayala- Abraham
General Manager
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Northants
Top Contributor
124 reviews 124 reviews
33 hotel reviews
101 helpful votes 101 helpful votes
2 of 5 stars Reviewed January 5, 2013

Booked a room for an overnight stay prior to an early flight out of St Thomas. The hotel room was average at best, the lights in the room were not working and the shower took a long time to heat up. The room i was in had no wifi, despite the brochure saying there was wifi everywhere in the hotel.

There was no room service available and no restaurants nearby, save for the "Fajitas" restaurant on the resort, the food was actually quite nice, except for the fries which were a disappointment, although the restaurant atmosphere was ruined by a group of extremely noisy Americans at the bar.

I'd only recommend this hotel for a 1 night stay if you need to get a flight out of St Thomas the next morning as the airport was only a 5 minute walk away.

Room Tip: If you want wifi, don't get a room in the building behind the blue gate. Get a room in the main...
See more room tips
  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCaribBeach, General Manager at BEST WESTERN Carib Beach Resort, responded to this review, January 11, 2013
Northants,

On behalf of the entire staff of the Best Western Carib Beach Resort, I would like to thank you
for allowing us the opportunity to host your recent stay with us. It was a pleasure serving you
and your family.

We try to ensure all guests stays are enjoyable and comfortable we appreciate your comments
and concerns regarding some of the issues you experienced. Hopefully you give us another chance to redeem ourselves and this does not deter you from choosing another Best Western property in the future.

Sincerely,

Kanema Ayala-Abraham
General Manager
BW Carib Beach Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 4, 2013

Absolutely overpriced!! The rooms are tiny, there is no refrigerator or microwave in any of the rooms first of all (just so people would eat at their restaurant)! The only good thing about this hotel is that they keep the rooms clean. Spend the money to go somewhere else, i wasted my money for 10 days in this horrible hotel..NOT WORTH IT!!

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed December 26, 2012

I am currently stuck at this subpar "hotel" for 6 more days. The reviews are deceptive. This property wouldn't even be considered a motel 6 quality. At least motel 6 generally is clean, doesn't have peeling paint, moldy bathroom tiles and old scratched furniture....this place has all of those things. The airport is basically across the 2 lane road and the noise is loud (I love airplanes in fact I am a aircrew..but this is something else.) The lobby is dirty, the vestibule where the coke machine is has exposed wiring on the light switch. GUYS STAY AWAY FROM THIS PLACE!!!!! There is no upside!...$200.00 a night for this?..my company got screwed.

Room Tip: Go to a different hotel
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  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCaribBeach, General Manager at BEST WESTERN Carib Beach Resort, responded to this review, December 29, 2012
Dear Corpilot,

I was most concerned to receive your letter dated December 26,2012, regarding to the issues you raised presently staying at the property. I agree we do uncovered wiring light located to our Luggage room which is still in the last phases of renovation. We do apologize for the appearance of this room and hope you will accept our apologies.

Being that you are still at the property it was never indicated that you had any problems with your
room or accommodations, I feel if these issues are brought to us it would allow us the opportunity to rectify the situation in some way.

The company aims to consistently deliver professional service to all our customers, there are some circumstances that may be beyond our control- but never the less we ensure all guest complaints are handled efficiently . Thank you for bringing this matter to my attention and I apologize for the inconvenience or annoyance this may cause you.

And hope you will grant us the opportunity to turn this experience around while staying at our property.

Sincerely,
Kanema Ayala- Abraham
General Manager
BW Carib Beach Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Carib Beach Resort

Address: 70-C Lindbergh Bay, Charlotte Amalie 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Charlotte Amalie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN Carib Beach Resort 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
THE BEST WESTERN CARIB BEACH RESORT offers you the best value and the closest location to the airport in St. Thomas. Newly renovated, Carib Beach is just steps away from the airport,a few minutes walk to the breathtaking turquoise waters of Lindbergh Bay Beach and 2.5 miles from downtown and duty-free shopping. Known as one of St.Thomas's landmarks, Carib Beach offers you a variety of newly renovated non-smoking rooms to choose from all with private patios or balconies,flat screen T.V.'s,premium channels, coffeemaker,in room safes, iron and ironing boards, A/C and complimentary WIFI. Resort amenities include a freshwater pool overlooking the Caribbean, beach area,complimentary parking, game room, meeting facilities, tour desk, cyber corner in the lobby and a Monday Night Managers Cocktail Party. Our beach side restaurant and bar Fajita's offers you a panoramic view of Lindbergh Bay and serves up breakfast and dinner 7 days a week. Enjoy our scrumptious breakfast buffet or our made to order breakfast menu. Come sun setting with us and sip on the best Margarita's on the island as well as the best Mexican food rated by locals and visitors alike!Carib Beach; secluded, peaceful and overlooking the Caribbean Sea is your home away from home in paradise. ... more   less 
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Also Known As:
Best Western Carib Beach Hotel St. Thomas
St Thomas Best Western
BEST WESTERN Carib Beach Resort St. Thomas, U.S. Virgin Islands

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