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“No negative...all positive !” 5 of 5 stars
Review of Marriott Frenchman's Reef & Morning Star Beach Resort

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Marriott Frenchman's Reef & Morning Star Beach Resort
4.0 of 5 Resort   |   5 Estate Bakkeroe, Charlotte Amalie 00801, St. Thomas   |  
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Wisconsin
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4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“No negative...all positive !”
5 of 5 stars Reviewed February 28, 2013 via mobile

My wife and I stayed here to celebrate our wedding anniversary mid Feb...and couldn't have had a nicer time...and a nicer place to stay. The location is fantastic....the staff ...from the housekeepers,maintenance,food servers,store employees...all were extremely friendly and genuinely interested in how we were enjoying our stay. Sarah at the front dest...and Danielle,the customer relations manager,were especially helpful in many ways. As a Marriott Platinum member,I visit many locations every year and would place this one among the very best and wouldn't hesitate to stay here again the next time our travels bring us to the region. I am happy to answer any questions about this location...especially if anyone has concerns about the few negative reviews.....

Stayed February 2013
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review, March 4, 2013
Happy Anniversary! We appreciate your open willingness to share your experience. We know that as a Platinum Member, you have stayed at a wide variety of hotels and resorts and are grateful to hear your many compliments. Specifically, the friendly service of Sarah and Danielle which will be recognized by our leadership team. We sincerely enjoyed having you as our guest!
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2,511 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,053)
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English first
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 28, 2013

Stayed here at the end of January, with some trepidation because the reviews seemed all over the map. I understand now. This is a very big property when you include the Morning Star. We stayed in the Oceanview Tower at Frenchman's reef; got a free upgrade to a Harbor View. While an older property, it is still clean, bright, and what would would expect from a Marriott. The poolside is new, wonderful,and great place to relax, read, unwind in the sun. The staff in and around the hotel for the most part was friendly and helpful, almost without fail. We arrived around 3:30, just before check-in, and only had a very short wait before getting our room and heading up. After a dropping our bags and heading out to explore the property, the check-in line had gotten quite long. Other big plusses: the non-Marriott restaurants--CoCo Joes, and in particular Havana Blue, were wonderful. The water taxi to Charlotte Amalie is also a quite a plus. A beautiful, quiet ride to town compared to the always adventurous cab rides.

On the downside, the service in the Marriott restaurants (i.e., not Havana Blue or CoCo Joe's) was consistently poor; the wait staff made you feel like you were imposing on them. At no point, sitting around the pool, did anyone approach us and ask if we wanted a drink; we usually ended up walking up to the bar to get a drink. And, surprisingly, the food was just OK, again not what I expect from a Marriott resort. Finally, there are other parts of the property, like the walk back around the waterfall, the elevator down to the walk back out to Morning Star, and that whole general area of the Frenchman's Reef property showed their age.

I now understand the wide range in reviews you read here. If you're a glass half full type like us, this was a very nice vacation and on an overnight return to St Thomas we'd surely stay here. If you're a glass half empty type, I could read and understand you're reviews as well.

Room Tip: Ocean View tower in Frenchman's Reef is the Main Hotel Tower connected to the pools. Morning St...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review, March 4, 2013
Thank you for sharing your positive feedback with the TripAdvisor community. Regarding your dining experiences, we take your suggestions for communication improvement seriously. Although Havana Blue is not operated by Marriott, Coco Joe’s is. We are delighted to hear it was a highlight for you. Thank you also for the general comment that our resort staff was friendly and helpful. We make it our goal to provide the best customer service available and I hope that is what we conveyed in your case. Be sure to call ahead of your next stay, so we can welcome you back as a returning guest!
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Elmwood, Illinois
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 27, 2013 via mobile

This was a quick overnight business trip to St Thomas and Marriott's Frenchman's Reef. What a great hotel. I stayed in the main portion of the hotel and a colleague stayed on the beach. His room requires a shuttle to take him down to the beach and is about a ten minute process. The hotel is very beautiful with great views of the bay and the cruise ship arrivals/departures. Plenty of balconies and verandas to sit and enjoy the scenery. They have a specified adventure desk to help you with all of your vacation events. We ate dinner in the Sunset Grill while the house band Flamboyant was playing. They were very good. Alex is an exceptional waitress and her service and recommendations from the menu were excellent. The stay was way too short and we didn't get to enjoy all the Frenchman's Reef has to offer. However, if I was bringing the wife or family down for vacation, this would be very high on my list for consideration!

Stayed February 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review, March 4, 2013
Thank you for sharing your perspective as a business traveler. We certainly appreciate the specific mention of Alex, your enjoyment of our live music and views. I am elated to hear you would consider bringing your family down for a visit! We look forward to welcoming you back to St. Thomas!
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Grosse Ile, Michigan
Top Contributor
66 reviews 66 reviews
8 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 27, 2013

My wife and I like to travel to a warm destination each February. The "all inclusive" type resorts were alright but they are all filled with heavy drinkers and big eaters. Quantity of food and liquor was the big draw, not quality. We like to relax pool side for most of the day and are offended by the obnoxious folks that these places tend to draw. This year we decided to pay top dollar for a resort that we would have the opportunity to choose restaurants of our choosing and the expectation of having guests more like ourselves. The resort is on a beautiful location and the pool area is beautiful. The rooms were fine and ours had a balcony with an ocean view. The hallways to the rooms were a bit more rundown than I expected. This property has obviously been here for some time. For $500.00 per night I expected a more pristine look to the entire property. Even though this is in a U.S territory, I'm guessing that the entire staff is Jamacain. The entire time at the resort I felt as if I was in a Jamacain resort without the Jamacain price. The service was alright but not $500.00 per night quality. None of the restaurants had food that I would consider good quality. Service was very slow and the food was cool, prepared incorrectly, and was of low quality. I did not get the feeling that service meant much to the employees. They were pleasant enough but lacked any real initiative to provide great service. The many "ok love, honey, darling" comments from the employees did not improve the service. The Blue Havana restaurant located on or near the property was an exception. If this resort had been half of the price we paid my expectations would have not been this high. The best food here were the sandwiches for sale in the market but $9.95 for a ham and cheese sandwich made on bread you have at home with a can of coke for $2 creates an expectation for something that you will not find. Brunch at the Aqua Terra is $24 per person. To be fair, St. Thomas is not cheap but I did find many restaurants, some on other resorts, that had outstanding food for the same or slightly lower price. Keep your expectations at 3 stars.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review, March 4, 2013
Thank you for your candor. I am sorry to hear your recent visit did not meet your expectations. We want all our guests to feel that every aspect of their stay including amenities, service and dining choices adds value to their experience. Therefore, your comments are concerning. I am reviewing your suggestions with our leadership team. Although our positive reviews this year have soared, we recognize that there is always room for improvement at the individual level. If there is anything else you would like to suggest or add, feel free to send me an email at sttfrexperienceteam@marriotthotels.com. Thank you again for your detailed suggestions.
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Montreal, Canada
Top Contributor
87 reviews 87 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed February 27, 2013 via mobile

We stayed here for 8 days on our first trip to the US Virgin Islands. We rented a car and we were able to park it right in front of the hotel almost every day! The hotel is really in 2 parts, the hotel side which has the spa and infinity pool, and the beach side which are smaller buildings scattered right on the beach. We had booked our room on Expedia, when we booked I had not noticed that our reservation had shown a room without a balcony! To me this is a little odd, why would you even build a hotel down south without balcony rooms. We asked to move but they were full. We read a lot of reviews about the service being sub par, this is not true! Everyone was very friendly, and courteous, except for the people working at Rhumbar. The staff there seemed like they never wanted to be there and made us feel like we were bothering them! We ate at Aqua Terra and Sunset Grill, these restaurants were disappointing. If you must stay at the hotel, go eat at Havana Blue and CoCo Joe's (ask for Jose, he is their best waiter). The infinity pool is nice but could I suggest hiring more staff to take drink orders, they were running around all day and it was hard to get their attention. Also, the hotel claims that they do not allow lounge reservations but they do nothing to stop it. If you go by the pool at 11 am, if you find a seat, you'll be sunbathing with numerous other towels!!! The only other complaint would be the walk from the hotel side to the beach, parts of it were a little grungy. I don't mind the length of the walk, but the curb appeal was definetly lacking. We left a few days to go check out other beaches and St Johns, I think I would have had a much more negative review of this place had I never left. All in all, the rooms were clean, the beach was nice, and the pool was top notch. If they tend to these minor problems, this hotel would be a 5 star. Note, for some reason, they forgot to charge us the resort fee!!! If I would have paid that extra I may have been a little more upset!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review, March 4, 2013
Thank you for the lovely photos and review. Your opinion is valuable and your suggestions, helpful. We are happy you enjoyed your trip to the Virgin Islands and hope it is the first of many!
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Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2013

First time visiting St. Thomas with the family and had a blast... The resort was beautiful, clean, and had very friendly and helpful service. Zoogisle was awesome with his dinner recommendations; which were right on target. We thought there wasn't going to be much to do for the kids, but with the Waverunner, Tennis, trip to St. John, the week went fast and the kids wanted to stay longer. The food on the resort and outside was consistently good wherever I went, with some of the restaurants having breathtaking views. The only downside of the trip was the amount of money spent on taxis and the only deterent in coming back. $100 for a family of 5 for a round trip to dinner + the $300 dinner bill is a little excessive. The really need to either adjust the per person transportation charge or move to a zone based pricing model for a group.

Outside of the transportation, it was a great trip...

Room Tip: Try not to overlook the car park or pick a room in the bldg that has an outside hallway, as the cart...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review, March 4, 2013
Thank you for bringing your family to stay with us! We are delighted to hear you had a blast and the kids were left wanting more vacation time. I also appreciate your positive comments on our cuisine and the helpfulness of Zogisle. Before your next trip, feel free to contact our pre-arrival team to explore all your transportation options. Thank you again for the 5-star review!
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2013

We stayed at Morning Star part of the hotel. Location of the buildings is perfect - very close to the beach. This location requires extra excersise every morning - short walk to main restaurant with buffet breakfest, however for those who doesn't like to walk too much - they have Coco Joe beach restaurant with a'la carte breakfest.
Coco Joe's is perfect for dinner too - we spend there every evening, service is outstanding - everyone ask for Jose - very special friend and best waiter we've ever met!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review, March 4, 2013
Thank you for the outstanding review of Morning Star Beach Resort and Coco Joe’s restaurant. I can see in your photos you enjoyed the beach and infinity pool views. Your contribution is appreciated. We hope another holiday brings you back to St. Thomas!
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Additional Information about Marriott Frenchman's Reef & Morning Star Beach Resort

Address: 5 Estate Bakkeroe, Charlotte Amalie 00801, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Charlotte Amalie
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Marriott Frenchman's Reef & Morning Star Beach Resort 4*
Number of rooms: 453
Official Description (provided by the hotel):
Surrounded on three sides by stunning Caribbean ocean views, the Frenchman's Reef Resort combines modern luxury and the unique Virgin Island style of St. Thomas. The hotel features clean, crisp large guest rooms with flat screen 50"TVs. Experience new resort features including an infinity pool, children's splash zone, adult infinity pool with bar; and private spa pool. Our Lazule Sea Spa is now open featuring extensive treatment rooms, salon, state of the art fitness center, and private spa pool with cabanas. Aqua Terra is one of three restaurants at Frenchman's Reef which features spectacular views of the Charlotte Amalie harbor. Our mission is to host you brilliantly... To make your every event and stay with us unforgettable and effortless. Come visit us at Marriott Frenchman's Reef and Morning Star Beach Resort and discover the most luxurious vacation destination in the US Virgin Islands. ... more   less 
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Also Known As:
Marriott Frenchman`s Reef And Morning Star Beach Resort
Marriott Frenchman`s Reef & Morning Star Beach Hotel Charlotte Amalie
Marriott Charlotte Amalie
Charlotte Amalie Marriott
Marriott Frenchmans Reef
Frenchmans Reef St Thomas
Marriott Frenchman's Reef & Morning Star Beach Resort St. Thomas, U.S. Virgin Islands

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