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“Beware!!!!!!” 1 of 5 stars
Review of Antilles At Sapphire Beach Resort

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Antilles At Sapphire Beach Resort
Estate Smith Bay, 00801, St. Thomas   |  
Hotel amenities
Ranked #18 of 22 Hotels in St. Thomas
NC
1 review
2 helpful votes 2 helpful votes
“Beware!!!!!!”
1 of 5 stars Reviewed August 4, 2009

I have to say that i read the reviews after we had booked to stay at Spphire Beach, and was already nervous upon arriving! As soon as i pulled up i knew what i was in for! There was police line around one of the buildings since the building had burned recently! They neglected to tell you that when you booked to stay there! The grounds were in terrible shape. Weeds everywhere and gates that didnt even work and had to be hand lifted to get on the property. The rode in front of rooms is tore up with huge holes and a bull dozier that was sitting in the middle of the rode. You did not feel like this was a vacation or tropical getaway! When we were brought to our rooms we were told to keep the back door shut since they have drifters that might walk in and steal from you. The bathroom was updated but that was the only thing. The tv was not even hooked up, the phones were not plugged in and didnt even have batteries. There were stains on the bed and bedskirt, the dust was terrible and the air conditioning stops working whenever someone leaves the room, so you always come back to a hot muggy room. Also the smell was so bad, it smelled just like mold. All the restaurants are closed, except for one beach bar, that i wouldnt want to ever eat in! Dont let me forget the lobby, there were chickens walking around in the lobby and a huge rat trap that could catch a cat! This place might have been nice before, but is just old and run down. We only stayed for an hour while we were on the phone booking to stay at another place. When we arrived to the other place we found four other couples that did the same thing we did. They checked into Sapphire beach that day and checked out an hour later!!! Just make sure its what you want before you book it. I know you only sleep in the room, but it was terrible and there is nothing to do at the resort!!!!!!!!

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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English first
Texas
1 review
1 of 5 stars Reviewed December 13, 2008

Please stay away! Pay a little extra and stay somewhere else. My husband, our infant daughter, and I stayed for 1 week. We were moved to another room halfway through the trip and were told the owner booked it for his friends. There is no wifi in the room and we had to go to the lobby to search for information on St. Thomas. The concierge was never there to help!
Worst of all one of the house keeping staff that cleaned our room stole belongings from us! We reported it to staff and even spoke to the manager and was pretty much blown off! We were never gotten back to at all about our stolen property! I regret staying here and would not ever stay here again.

  • Liked — It was on the beach
  • Disliked — Very bad bargain for the money spent.
  • Stayed July 2009, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 22, 2008

This place is absolutely disgusting!! The beach is nice but the rooms are outdated and just awful to stay in! Our room overlooked the dumpsters and the porta-jons which was in building F. I can't believe this place has such a high rating, I truly felt like we were at the resort from hell... We immediately booked a room at the Marriott Frenchmans Cove and got out of there as soon as we could. The Marriott Frenchmans Cove is great, we love it there! Please don't waste your time and money staying at Sapphire, you can always visit that beach during the day...

Stayed October 2008
Was this review helpful? Yes 1
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Texarkana, TX
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 30, 2008

This place is beautiful, everyone on the staff was helpful, our room was updated and great. We will definatly go back to this place. Next time we will probably stay on the bottom level to walk directly out onto the beach. Although we did meet a lady who lives there and she owns a second level unit, she rents it out for $150 a nite. I did not see the unit but she was very nice and sells her daughter's art work (which I bought!)
We stayed a week and bought supplies in Red Hook at the Marina Market.
Great trip!!!

  • Liked — The beautiful water
  • Disliked — Too short, of a stay!!
  • Stayed May 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NEW YROK
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 14, 2008

As a long time guest at Sapphire Beach, I have watched the resort prosper and decline. The beach has always been the main attraction - it is arguable the nicest on the island and home to a beautiful reef with snorkelling. However, our last few stays there have met with poor customer service and dated accomodations.

Fortunately, our stay over New Years was phenomenal! The retaurants and bars are re-open. The staff seems to have gotten an attitude adjustment and the property looks to have gotten some updating.

Maybe, I went in with lowered expectations this last time but, our trip was really phenomenal. The improvements were noticable and I hope are a sign of things to come....

  • Liked — Location, views, and Bar
  • Disliked — Front Desk
  • Stayed December 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunNFunVacationer
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 31, 2007

This is the first time I have ever written a review. My experience was so terrible that I felt compelled to warn others.

Our check-in time was to be at 2 (or maybe it was 3) PM. We arrived early having come from a week's stay in St. John. Understandably our room was not ready so we thought we'd use the lobby bathrooms to change into our swimsuits. The lobby bathroom was disguisting and one of the toilets was not flushing. I immediately reported it to the front desk clerk who made a flimsy excuse and did nothing to correct the problem. We immediately left the property to find other restrooms.

After numerous times of checking with the front desk our room was finally ready 1.5 hours after the official check-in time.


Our unit was at the Crystal Cove at Sapphire Beach. I realize that each one of them is individually owned. Our condo was spacious however, it was dingy, 20 years outdated and the furniture was extremely uncomfortable. The sheets were so gross that I slept on a large beach towel the 3 nights we were there.

I love to read books and relax on vacation but the accomodations were so dis-satisfactory that I could not relax or enjoy a book. It was the most miserable vacation I have ever experienced.

The one bright spot of this resort is the female bartender who owns part of the pool-side bar. She was genuinely warm and kind and has superb customer service skills!!!!

I am quite sure this resort was fantastic in its day but now it is a total dive. My next trip to the USVI will be spent by the pool at the Wyndham and I hope yours will be too!!!

  • Liked — Poolside Bartender was AWESOME and the Grounds are BEAUTIFUL
  • Disliked — EVERYTHING but the poolside Bartender and the Grounds
  • Stayed November 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 4, 2007

We rented condo B209 from the owner from Nov 7 - Nov 14. This was the 2nd time that we stayed at Sapphire. Last time was at the Village...this unit was on the beach, 2nd floor.

I'd first like to say that the poster who said there was no restaurant at Sapphire is wrong. It's up on the hill where the village is and we were there quite a few nights. Happy hours are from 4-6 and 7-9. !/2 price appetizerse.

You really have to do your homework with Sapphire. Some units are definetly not kept up. Ours worked out well for us. Also loved having a small kitchen for breakfast and snacks

The view is gorgeous, the snorkeling is really good and it's in a perfect location. Red Hook is about a mile away. The ferry, stores, bars, etc. are right there.

Again, go to Sapphire but just do your homework.

Go to Sapphire, but just

Stayed October 2007
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Antilles At Sapphire Beach Resort

Address: Estate Smith Bay, 00801, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in St. Thomas
Price Range (Based on Average Rates): $$
Number of rooms: 171
Reservation Options:
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Also Known As:
Antilles At Sapphire Beach Hotel St. Thomas
Antilles At Sapphire Beach Resort St. Thomas, U.S. Virgin Islands

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