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“Fabulous! Would love to go back!” 4 of 5 stars
Review of Antilles At Sapphire Beach Resort

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Antilles At Sapphire Beach Resort
Estate Smith Bay, 00801, St. Thomas   |  
Hotel amenities
Ranked #17 of 22 Hotels in St. Thomas
Quakertown, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Fabulous! Would love to go back!”
4 of 5 stars Reviewed June 7, 2011

We stayed here in late May 2011 for a wedding. Our accommodations were a recently remodeled efficiency unit with a king size bed, dining area, modern kitchen with granite countertops and full appliances (no dishwasher), living room, large deck and large bathroom with a double vanity. Also plenty of closet space. We looked out our deck right onto the beach and cove area. The weather was perfect - an occasional storm passing by but not lasting long and the sun was out shortly after. Swimming, snorkeling, kayaking all are offered here. We took a side trip kayaking and snorkeling but were just as happy doing the same at our beautiful beach. You can order sandwiches and drinks while basking in the sun on the beach and the pool area is gorgeous. The only drawback is there is no restaurant or convenience store. You have to travel a mile into Red Hook but there are plenty of very nice eating establishments and a supermarket there.

  • Stayed May 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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72 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 16, 2011

Sapphire Beach was exactly the island vacation I had pictured in my mind. The beach and the water were indescribably beautiful! We rented through VRBO and I believe we stayed in 304 (Villa Bonne Vie), the same condo mentioned in one of the other reviews. Very nice owner, and Sam, the property manager was extremely helpful. However, I did hear bad things about Antilles. Our owner was not a member of the hotel group. Our condo was clean, but we had been promised a cleaning mid-week which did not happen. That's the only reason I gave it a 4 for cleanliness. The condos are older, but that didn't bother me. Ours had had the bathrooms newly renovated and I understand she has done the kitchen this year. The kitchen is very small, but we didn't do any real cooking so it was not a problem. There were appliances--microwave, toaster oven and blender. Groceries are very expensive there. We ate 2 meals a day in the condo and one meal out each day. The bedroom upstairs had a new king-sized mattress which I assume was very good. There was a fold out couch in that room. My daughter and her family slept in that room and I had the fold out couch in the living room. I'm a grandma and wasn't sure how comfortable that might be, but it was fine. The pool was magnificent! Extremely clean and beautiful. Another review from 2009 complained about the pool being cracked and rusty-looking, but they must have redone it because when we were there in 2010 I was very impressed with the pool. The pool bar is still closed, but that was not a problem for us. We had food and drinks from the little beach take-out place and it was very good. Both the hamburgers and mixed drinks were excellent. We enjoyed eating at the East End Cafe and Big Bambooz in Red Hook. We rented a car. Budget had lost our reservation, so Sam arranged a rental car for us, very reasonable, and it was a big Jeep--perfect! I don't think Sam is associated with Antilles at all, but manages some of the individual units. We took the car ferry to St. John and spent a whole day there. The weather was great for us. A tropical storm had just passed through the previous week, but it cleared up just as we came in. I would have liked to stay another week--or month. I would definitely go back to Sapphire Beach and I would stay in the same condo as well.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Burlington, Vermont
Top Contributor
174 reviews 174 reviews
37 hotel reviews
Reviews in 79 cities Reviews in 79 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed March 1, 2011

Having had a couple of great vacations in ‘condotels’ in Anguilla & Turks & Caicos the last couple of years – thank you Shoal Bay Villas on Grace Bay last year! – was hoping for similar experience this year.

Having seen such rave reviews of the resort I booked.
Later I hit on the contrasting “beware” reviews and took a closer look.

Reality is that if you book through Antilles/HotelPlus website and not through an independent owner expect major disappointment. Antilles book an unknown percentage of the condos in the Resort/Crystal Cove complex. Their excuse re the lousy reports is that they’re all individually owned – and they clearly take no responsibility for the bad conditions. They refuse to tell you which condo you’re getting until you check in and then it’s too late! Could have a really good one - or more likely a major disappointment.

On arrival expect to be unimpressed by the shabby grounds and exterior and the “junior “ receptionist inside the concrete reception ‘bunker.’He refuses eye contact, often ignores questions altogether and – I noted on several occasions – avoided giving his name. (Didn’t your mother ever teach you manners young man?!)
I know about many other people’s bad experiences as, if you want the Wi-Fi, you have to boot up your laptop and allow them to put the code in! Then you have to sit in one small area of the reception where there is a signal – bring bug spray as you will get eaten by the no-see-ums !
Blown light bulbs, non-functional safe and generally worn furnishings throughout my rental.New mattress – thank God no bed bugs.

The beach really is very good, never crowded and had plenty of shade under bushes and trees on the water line.
Beach staff were very pleasant and made sure it was clean every morning.
Many I spoke to were delighted with their clean, modern, well equipped condos– but none had booked through Antilles. All seemed to know ‘the deal.’

I would like to think that there should be some standard which owners need to maintain for Antilles to agree to manage them.
But then Antilles would probably go out of business.

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 22, 2010

Sapphire Beach looks just like the beach in the corona commercial - it is gorgeous. The condominiums are older but very nice (ours had been nicely renovated). We were there for our daughter's wedding with a party of 35 and the staff gave perfect attention to our needs.
Yes the condos aren't new, but the staff took care of anything and everything that we needed their help for and with a smile. Staying in a condo is not for those who wish to be pampered, but for those who would like a nice comfortable place to stay at the best beach on St Thomas, this is the place. There is the added bonus of incredible snorkelling right out from the beach, why else would the cruise ships bring passengers here. The pool bar is still closed, but we figured that saved us a huge bar bill and we bought plenty of supplies at the Super K-Mart. You can take your laptop to the lobby to use the free internet or pay to have access in the condo.
Red Hook is close by and the many young people with us enjoyed the night life there. The Resort will shuttle you over or you can catch a cab. Two great restaurants in Red Hook are the East End Cafe and Molly Malones. The little cabana type hamburger stand set up between building B & C was very good. We split a hamburger one day and enjoyed many of their blender drinks during our stay.
I recommend booking a beach front place if you can - it is so nice just to be able to walk straight out on the beach.
The wedding was perfect through Colleen with Simple Island Weddings and the resort is a place that I can't wait to go back to.

  • Stayed April 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 9, 2010

We just stayed at this hotel and overall enjoyed it a lot. The beach is one of the most beautiful around. St. John is so close it looks like you could swim there (of course you can't). The ferries are about 5 minutes away (in Red Hook) and you can go to St. John for about $5. The resort only has one restaurant which has what I would call bar food-it's okay, but the restaurant is for sale so there are some problems there and the service can be a bit slow. You pretty much need to go to Red Hook to eat and it's kind of expensive, but good food. If you climb to the top of the hill at the resort (more like Mt.) you can catch a safari ride that comes by about every 10 minutes and it only costs $1 or $2 depending on where you're going. It goes one way in a circle so if you want to go to Red Hook and then come back you'll probably want to take a cab back (unless you want to go for a really long ride). The taxis are much like the safari ride, but they cost way more and don't have locals on them. I enjoyed taking the safari ride, but if that's not for you you'd probably be best off getting a rental car. AVOID BUDGET RENTAL through the resort though. The lady there is beyond rude!!! We were going to get a rental car but she was so rude we decided not to bother. If you stay on the safari ride past red hook you can go to a shopping area with a K-Mart and some stores/restaurants. If you go past that you can go all the way downtown to shop.

As far as the resort is concerned, if you're expecting something ritzy you will be very disappointed. The bar at the pool is boarded up and like I said there is only one restaurant there that is so so. The pool, however, is nice and like I said the beach is awesome. You can go snorkeling right off the beach and it's very good. We liked our room a lot. It was spacious and clean. The bathroom could use remodeling, but overall we liked it a lot. We were on the first floor so you could walk right out to the beach. The one major complaint that I have about the resort is the people who serve the continental breakfeast. They must be related to the Budget Rental lady because they are really evil! You can only have 3 items and one drink and they yell at you if you take more. If you take an extra jelly they glare at you. When we said good morning they didn't even respond. It was unbelievable. I complained to their manager a couple days before we left and they seemed to be better so hopefully things have improved there. Despite these mean ladies, I would stay at this hotel again mostly because of the beautiful beach, good snorkeing, and spacious room. We had a bedroom area, dining area, kitchen area, and living area, plus of course the bathroom. It's all about expectations and if yours are really high you'll be disappointed. I had read some bad reviews and was really nervous about the resort, but I ended up really liking it. If you go to St. Thomas definitely take a day trip over to St. John and visit the beautiful beaches. You can take a rental car over for about $49 and drive the entire Island in a day. It's gorgeous. We also took a trip to Tortola, Virgin Gorda, and Jost VAn Dyke which was a lot of fun.

  • Stayed February 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 25, 2010

I want to start by making sure which hotel I am reviewing. This is not crystal cove or the condos behind the marina with the blue roof. These are the red roofed units on the beach. I believe its Sapphire beach resort if you rent through an owner (vrbo) and Antilles if you rent through the hotel management (front desk). Renting through vrbo was a positive experience for us and considerably cheaper. Our last two nights our original unit was not available and we went through the front desk to find us an available unit. It was $100 more per night and the unit was not nearly as nice. There are considerable differences in the units. Most are individually owned and some are newly renovated and others are not. I suggest you review available units on vrbo and find one that fits your tastes. Lower level units are nice due to being able to walk right out onto the beach. Upper level units have more space and are two baths. These were nice for us as we traveled with our 19 yr old daughter. Having the extra bath and the "bedrooms" up stairs vs downstairs helped keep things clean and tidy. All the units sleep multiple people due to pull out couches and all units are one bedroom. The two story, two bath units are one bedroom as well, but the bedroom is upstairs and most have a pull out couch or two queens upstairs so everyone can sleep upstairs (as with my family). Having everyone sleep upstairs keeps the downstairs cleaner.

Having said all this I would stay again, and I dont think it matters too much whether it is a first or second floor unit. Buildings B and C are my favorites, but all are good and right on the beach. Building D and E are on the beach, but it is a little rocky and less fine sand. The snorkeling is great in front of D and E. But its no big deal which building you are in.

Our unit was 304 for most of the week. This is a nice renovated room. Everything works, its clean and its pretty. It has million dollar views off the upper and lower balconies. The building are old, so the air conditioning is noisey and its not the Ritz Carleton. But with the proper expectations its a wonderful place. I would stay in 304 again, the owner is very nice. The last two nights were in unit 305. This is not too nice. Its needs renovated. If you could get it for $100 a night it might be worth it, but there are lots nicer units on the property.

As far as the property goes it seems something is up here. For the maintanance fees the owners are paying it seems like the property should be better maintained. The parking lot needs paved, everything needs a new coat of pain. The pool bar has boards missing form the roof and is boarded up. The pool has old lounge chairs thrown over a wall just lying there..........put them in a dumpster for goodness sake. The lobby is horrible. On the one hand who cares about the lobby, but on the other you only get one chance to make a first impression and the "curb" appeal of the property is poor. This is a problem with the property owners not the individual unit owners.

I guess since the pool bar is boarded up they put up an awning and they have a deep freeze, a refrigerator and a couple of gas grills to function as the pool bar. The drinks here are cheap enough and good. they have specials sometimes like two for one. the food is very good. Hamburgers and fries with real heinz ketchup and the best mahi mahi sandwhich i have ever had. And they will bring it to you right out on the beach with very good service......so in the end who needs the pool bar.

As far as the island goes, we had rain all but two days. Two days it rained all day so we went to town shopping. Shopping is good, but it rained so hard even this was a challenge. we were soaked and cold. The other days it rained it did so briefly or in a way you could still get some beach time in. But it was still fairly cloudy which made the visibility snorkeling stinko. There was also more wind than normal. We just had bad luck weather wise. St Thomas has average restaurants. I like turks and caicos better. St Johns has a lot of natural beauty. Both islands are a little difficult driving, lots of steep hills and really tough to find parking.

We rented a car from Budget at the airport. The parking spaces are very tight, and I "dinged" the fender day one backing out of the budget lot. I gotta tell you I was very upset with myself, but the management there handled things so well I would never consider renting from anyone else. The came up and put their arm around me, looked at the fender and said "you are here for a vacation, go have fun and don't worry about this. These things happen." The took a wet towel and tried to buff it out best they could and sent me on my way. When I turned it in, I told the front desk guy how nice the guys in the lot had been and nothing further was done. I have heard so many stories about other companies being very difficult to work with in a situation like this. I have heard of people being charged for pre-existing dents, and being charged for the repair plus the down time etc......Budget was a forgiving, no hastle, helpful company. They did something very nice for me, and I appreciate it. I hope everyone who reads this rents from budget.

  • Stayed January 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed August 23, 2009

We were so excited to arrive in St Thomas until we pulled into Sapphire Beach. The place was a dump. Our room was dirty went to the staff who did not seem to give a you know what. They said the room would be cleaned, when we arrived back it had not been touched. The floor had food all over it, the drapes falling off, the fridge made so much noise hard to sleep, and the bed was about 30 years old you could feel the springs. The pool was cracked and had rust all over the bottom. Every where we went to eat the locals would ask where we were staying and we would tell them and they would say "Oh" that use to be a nice place, not one local had anything good to say about the so called resort. Shame on these places you save your money, use your vacation time and end up in a dump like this. We ended up checking out early and going to the Marriott for our remaining stay.

  • Stayed December 2008, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Antilles At Sapphire Beach Resort

Address: Estate Smith Bay, 00801, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in St. Thomas
Price Range (Based on Average Rates): $$
Number of rooms: 171
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Also Known As:
Antilles At Sapphire Beach Hotel St. Thomas
Antilles At Sapphire Beach Resort St. Thomas, U.S. Virgin Islands

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