I have been here twice...Last year and 2 years before that. The first time the units were dated, but decent. The latest time...the unit was renovated, but there were issues. The toilet leaked from underneath. So, the bathroom floor was always wet all the way into the kitchen area. I called service, but never saw them come and eventually, the toilet did quit leaking. None of the area had been cleaned, but, I ASSUME they must have come since the floor stayed dry after I cleaned it. Also, they must be pumping the shower water in straight from the ocean. It was VERY dirty and salty. During a shower the tub would fill up with SANDY, SALTY water. Other patrons were complaining of the same thing. So, I knew it wasn't just our unit. Our friends arrived the week before us and had upset stomach for 3 days before some of the other patrons warned them not to use the tap water to make their coffee. This was not the case the first time I went to this resort 2 years prior.
The activities coordinator, Victoria, is wonderful and knowledgeable. The other staff was very distant and non-engaging. I can only assume it must be because they were beaten down from the constant, yet earned, complaints.
The good side to this resort is the fabulous small private beach. Just fabulous. There is gated security that will NOT let you in if you don't have a room there. So, the beach is not packed by locals...just patrons. The a/c works great. The pool has a swim up bar that offers beverages and limited food items (hotdogs and such). Even the bartenders were not overly friendly. Which was a disappointing surprise to me. I reluctantly tipped them only because of my previous restaurant service career.
All in all, the beach itself is great. The resort is smaller and quaint. The updated rooms are nice, other than the water issues. The other guests and activities coordinator are great. Just don't expect much from the other staff members.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.