This is a must read if you plan on going to this resort!!!
I just got back to Colorado from this resort yesterday and wanted to post something for people thinking about going to this resort. as soon as possible. There honestly are only a few positives from this trip so I shall start there.
What you have read about the bartender at the pool is true, the guy is great. Very helpful in assisting local restaurants and even gave some friends of ours a ride to one to help save on cab fare. They now have shuttles that take you to certain places each day of the week to assist you in your experience. We got there late Saturday and used their shuttle service to go to the grocery store on Sunday afternoon. Sunday they also have their activity person come in and schedule trips for you to take if you like.
The snorkeling wasn't really that bad there like someone else stated. They have rocks on each side of the private beach. The fish are plentiful on the right side and not too bad on the left either. Our friends saw a sand or reef shark on the left hand side and we saw three different rays the following day on the left hand side of the beach. Many people got stung by jellyfish but they had medicine at the resort to cure the sting of the pain.
The beach was ok but other areas had nicer beaches to go to as for the sand quality was better. There was always chairs and hammocks available and they even groomed the beach Thursday morning.
Mr Nice Guy taxi was really cool. We got to know him well because we never wanted to be at the resort and we did not rent a car. The owner, about 6/5 275, always picked us up and was always on time if not 5 minutes early. I can understand why other people complain about taxi rates but that is the way the entire island is. We literally were picked up, taken to a restaurant about 5 minutes away, and returned back to our place and the cost was $24. To us though it was cheaper that renting a car and dealing with the drivers on the island who are absolutely nuts. I do not want to elaborate for that I am concentrating on the resort for my critique.
Well hoped you liked the positives because here comes the negatives:
The comments about bed bugs is true. I currently have roughly 100 bites/bumps on my body and my wife has about 75. Mine are on my feet, legs, arms, hands, shoulders, neck, back, and sides. My head is the only safe spot. Attached is a picture of my leg. We stayed in Complex A and ran into multiple people in complex A&B that looked worse than us. Complex A&B are definitely the older part of the resort and do not resemble the pictures on their website. Our tile was gray in color that was very dirty and the air conditioner was loud and noisy. Complex C and above are much nicer that do resemble their website pictures but they too have plenty of bugs. One couple we ran into from the D complex said they say fleas on their dishes. I would assume that they are sand fleas but who knows. The bug bites are all different sizes which leads me to believe that the bites are from multiple different types of insects/bugs
We arrived late Saturday night and check in wasn't that bad considering the person was checking in three couples at once. The problem started when we got to our room. The balcony door's drapes were hanging and not attached at the top. We called the front desk Sunday,Monday, Wednesday morning and it finally was fixed Thursday by accident. The maintenance person arrived at our door expecting to fix a leaky tub, so in my opinion he showed up at the wrong door by accident. Although he did fix the curtain in less than 30 minutes.
The restaurant staff are rude as can be. There really is no point saying good afternoon or good evening because they don't say it back (unfortunately most of the island is like this). We went Sunday night and there was a total of four tables being used and two different servers working. The prices are too much for the quality of food you get. After she took our our dinner plates away (signaling we were either done or wanting desert) we didn't see her for 10 or so minutes. I decided to go use the restroom and she was watching the other server gamble at the slot machines. SWEET! hopefully this gives you a good idea of the staff.
The pool is really small and they really don't have a lot of room to lay down there for that 20-25 chairs maxes out the area. Just below the pool is the endangered crab village area with nothing but standing water that looks more like sewage. this was an insect paradise and utterly disgusting. If I was a crab living in this area I would want someone to cook me and eat me.
The air hockey table is extremely weathered and unplayable and the pool table is quite comical. The cue ball has an obscene amount of chucks in it but somehow rolls without hopping on the table.
Review:
I will not be going back to this resort nor this island ever again. I honestly do not think their is a dollar amount one could give us to persuade us back to this resort. The overall experience was a major disappointment and my next call will be to Interval International (our timeshare company) to complain to them as well.
Side Note:
Do go to the Banana Tree restaurant at Bluebeard Castle. One of the top three restaurants on the island and about a 3 minute drive to get there. Expect to spend over $100 for the meal but wow is it worth it. Also, go to Gladys's downtown for lunch sometime. A great atmosphere as well as food. We went there on the shuttle service for downtown shopping.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Other