We stayed at the Ritz June 21st through the 28th, and I must tell you; I've been ready to book another trip back as soon as we returned home. The staff is wonderful, we were greeted warmly from the moment our taxi reached the property. I honestly cannot think of a time we did not encounter a kind Ritz employee, always receiving a warm "hello" or "good morning" and always a "my pleasure" whenever we had any request. The concierge sent up two large complimentary plates of fruit and cheeses, along with a bottle of their signature wine and a box of water crackers. A card also accompanied this surprise, welcoming us to the resort. The Ritz-Carlton is very thoughtful, that can't be denied.
The resort grounds are breathtaking, the gardens are phenomenal and the beach is well cared for. There are many steps on the property, which was great for us- we're young and love to exercise, but I can see it being a problem for the elderly. The Infinite pool, while often busy, was really pretty and a nice way to cool off mid-afternoon. The spa facility is very nice, my manicurist/pedicurist was wonderful. My nails looked great. The spa's gift shop has a great assortment of items, just as the gift shops in the main palazzo. The restaurants were all good, Coconut Cove was espcially great for breakfast- the omelettes were amazing. Unfortunately, the Great Bay Grill was under remodeling when we were there.
The room actually exceeded our expectations, it was beautiful. Marble floors, very pretty decor, mahogany furniture.. everything was in great condition. I was especially impressed by the bathroom's decor, it had great ambiance.. although I wish the tub had been a Jacuuzi. Oh well. The patio overlooking the bay offered phenomenal views. As a side note: request a featherbed and a lightweight down comforter.. I had such great sleep (even in the summer, the down wasn't too heavy- the air conditioning was on 66 every night!)
Overall, we had a fantastic trip and I would return in a heartbeat.
One last note; I was skeptical before arriving to the Ritz because of some of the bad reviews I read on here. I was pleasantly surprised to know that none of those bad reviews were true, we had a great experience. Just expect to pay a lot for the food and any gifts you may purchase at the resort- you ARE at a Ritz-Carlton. Anyone who complains about the prices (like the poster below) obviously should not have chosen to to go to a Ritz, where prices are known to be high. Also, construction was going on during our stay, but it never really disturbed us during our time there. They were working on the building to the far right, which was far away to not have an affect on us.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.