My wife and I stayed at this property for 5 nights in Dec. Have stayed in many luxury hotels and this was the worst. Never stayed at a Ritz, but other guests said this was not "normal" for a Ritz. Rooms are big and nicely appointed. Shower was a tub combo, but marble tiles were coming off. Walls are very thin and we were awoken very early one morning to room attendants laughing and talking very loud outside our room. When a toilet flushed in other rooms water pipes made loud noises through the walls. Thank goodness I had earplugs! Service very slow at restaurants & beach. Buffet just so-so for $25. The manager offered us 2 free nights at any Ritz, but getting the vouchers was a nightmare. Spent $60 in long distance calls to the hotel to get them mailed. It is a terribly run hotel. The time shares next door are much newer & nicer and the staff is supposedly better. Parts of St. Thomas are nice, but generally a very poor island.
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- Also Known As:
- Ritz-Carlton St. Thomas Hotel St. Thomas
- St. Thomas Ritz-Carlton
- The Ritz-Carlton, St. Thomas U.S. Virgin Islands