I am a Ritz Gold member and I absolutely can't say enough about the staff at the St Thomas Ritz. I would give it a 5 star, but I can't because of a situation which I'll explain later. First I will list all of the positives. It was our 21st anniversary trip. Check-in was great, and we were escorted via golf cart to our tower. The property is absolutely incredible. We stayed on the Club level with a balcony. The views are absolutely spectacular. I can't say enough about it. The room was roomy, and all of the amenities were amazing. The decor was flawless and the room was perfect. The balcony was huge with amazing patio furniture.
Club level: The club level was heaven on earth - literally. The rum bar? Are you kidding me? The food was spectacular too - from breakfast to appetizers the rest of the day. There was a full day of rain and we spent most of the day in the club level. It was fantastic because of the rum and the views are incredible. We missed breakfast upon checkin by 15 minutes, and the staff promptly brought back out some dishes that hadn't been put away yet. Are you kidding me? Incredible! We stayed for two days at the beginning and end of our trip to the VI's - and between then, they stored our extra bags for us! Are you kidding me, again?
The landscaping is nothing short of amazing. Flawless and gorgeous. The pool area is expansive and awesome...several different pools with wonderful views of the beach and ocean. Another example of excellent service was an incident that happened to our friend who was also staying there. He was on a paddleboard in the water and slipped, and his feet both landed on top of a patch of Sea Urchin! He ended up with over 300 sea urchin needles in his feet. He was in the worst pain of his life and the staff quickly responded. During this time, someone from the Ritz Carlton staff DROVE TO THE STORE to get him Epsom Salts and Vinegar, and brought it to our room so he could soak his feet in it! Are you kidding me, again? Amazing!
Now to the only negative. There was a business convention going on, and there was a party for it going on in the room above us (That we were paying $1,000/night for!). It was incredibly loud both above us and coming in through the balcony. I mean, LOUD and it was 2am. I called the front desk and it took about 30 minutes for anything to quiet down, which at that time was only about 30 more minutes until they picked back up again. 4am the party was still going on and they were super drunk. I had to call the front desk 3 times to complain about the partiers, but it just felt like they were able to do whatever they wanted since they were there for a convention. When paying $1,000 a night and traveling for your anniversary vacation, you want peace and sleep! There was none of it for two particular evenings we stayed while this convention was going on.
I wouldn't hesitate to stay at this incredible property again, but I would ask in advance if there was a convention going on because I would NOT stay there if there was. It really ruined the peace of our vacation and made sleep difficult.
I've been to the Virgin Islands twice now and can't wait to return this fall.