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“Amazing Staff” 4 of 5 stars
Review of The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
5.0 of 5 Resort   |   6900 Great Bay, 00802, St. Thomas   |  
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Special Offer
20% Savings On Room Rate
Ranked #3 of 22 Hotels in St. Thomas
Certificate of Excellence
New Jersey
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
“Amazing Staff”
4 of 5 stars Reviewed 2 days ago NEW

We had a good time on our recent trip to the Ritz-Carlton. The staff at the Ritz is one of the most pleasant I have ever experienced. Everyone tries very hard to make sure you are having a good vacation.
Our room was so spacious, but the rugs and living room décor needed a bit of refreshing and the air conditioning sounded like an airplane taking off when it came on.
We ate at all of the on-site restaurants and had good food at all of them. The cold water stations on the beach and pool are much appreciated on hot, sunny days.
Try the paddleboarding and kayaking on the beach---lots of fun.

  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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335 reviews from our community

Traveler rating
    210
    83
    27
    6
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94
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
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English first
Grand Cayman
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

You can’t take anything away from this property in terms of aesthetics. The views are amazing from every single angle, the property itself is impeccably manicured and maintained, the natural wildlife that’s present (a plethora of birds, iguana and deer) only adds to the Caribbean charm. The guest rooms have been recently re-done and the facilities are island elegant and very fitting for the property.
The main building itself has an old world feel to it and it’s an absolute joy to stroll the property and take it all in.

The staff while very pleasant seems to be lacking that extra something which The Ritz-Carlton service is known for and the overall efficiency is noticeably absent.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Our trip was amazing! My husband had received an award trip along with 13 other members of his sales team. Truly spoiled the entire trip. We ate in all there restaurants-all were excellent. Not once did a member of the Ritz staff pass us without speaking to us-good morning, good afternoon, how is your stay. Never once did we need for anything. Will we go back-YES!

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, NC
Top Contributor
79 reviews 79 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife told me she wanted to go somewhere warm while she was on vacation. I found a great package on Expedia for the Ritz Carlton, St. Thomas. Booked it on a Monday and we left Wednesday.

From the moment you check in and walk out to the balcony and look out at the Mediterranean inspired architecture, the stress starts falling off. The property is beautiful. The rooms are what you would expect at a Ritz Carlton. Our room was on the ground floor of one of the outer buildings facing St. Johns. We could step out on the terrace and stare out at St Johns and just chill.

The infinity edge pool is outstanding! My wife normally doesn't go into pools, but she couldn't resist getting on a float and enjoying the water.

Beware: If you have a cocktail with fruit in it for decoration, the iguanas will RUN to get the fruit.

While we were there, I booked a dinner for two on the beach. It was wonderful. We were the only people on the beach that night, with our own server. Champagne, the starts, good food and the sound of waves lapping on the beach. Good times.

As one would expect, the staff at the RC is the best. All you had to do was ask and it was done.

Book a trip to the Ritz Carlton St. Thomas.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff is completely geared towards meeting your every need. Very attentive and extremely pleasant. Accommodations are first class and concierge services are exceptional. The restaurants available on property meet and exceed the best the Island has to offer

Room Tip: Upper floors have excellent views of the private beach, several first level floors walk out right in...
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review, 1 week ago
Dear mrstevelockhart,

I’m always especially happy to read reviews regarding our team, and thank you for taking the time to share your experience!

We hope we’ll get to welcome you back to St. Thomas soon!

Bernd Kuhlen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
Top Contributor
71 reviews 71 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

No question this is the finest hotel on St Thomas, US Virgin Islands. I spent four days at the hotel and was very pleased with the service, position of the hotel (on the beach) and food. Staff are outstanding - polite, helpful and nothing seems to be too much trouble for them. Rooms are roomy, clean and nicely decorated just as you would expect from the Ritz Carlton hotel group. The gardens are especially nice with large palms, beautiful flowers well-kept lawns and a path that runs alongside the various properties where the guest rooms. It can be a bit of a trek if you are provided a guest room at the very end of the property, but calling for a 'bell-cart' is just a phone call away and arrives quickly to whisk you to the reception area or restaurants. The restaurants are good too. I dined right outside Bleuwaters Restaurant - the food and wine was great. If you are visiting St Thomas, just be aware that if you take a taxi from the airport it could be a shared ride in a large van with the driver stopping at other hotels to let off passengers (not uncommon in the Caribbean). I booked a private car service which although expensive at $90.00 from airport to the Ritz was in my opinion better than a protracted journey with multiple stops.
As other reviewers have said, this is a great property and worth every penny.

Room Tip: When booking, ask for a hotel room close to reception as some of the guest rooms are quite a distanc...
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  • Stayed May 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massapequa, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband & I stayed at here the end of April. Cannot rave enough about the staff.
They were most professional, friendly and accomodating in every way. Rooms were OK, clean but ordinary. Furniture could use some up-dating. Restaurants were very good. Club lounge was beyond what we expected, excellent. Club lounge staff is exceptional. They couldn't have been better.
Found the beach area very disappointing. Water shoes, which are provided free of charge, are needed. The only really nice sandy area in the water is where "Lady Lyndsey" (a HUGE catamaran) is pulled into the beach when she is not in use. This takes away from the sandy swmming area as well as obstructing the view.

Room Tip: Be sure to have access to the club lounge.
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  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review, 1 week ago
Dear scooter160,

Thank you for taking the time to write a review, and especially for your great compliments regarding our Ladies and Gentlemen. I agree that our team truly goes above and beyond to make each guest’s stay a special one. Lady Lynsey, our catamaran, “lives” out in Great Bay when not in use, so she was most likely on the beach dropping off a group of guests or picking up. I do apologize if this was prolonged or interfered with your enjoyment of our beach. We hope to welcome you back to paradise at The Ritz-Carlton, St. Thomas!

Sincerely,

Ian McPhee
Director of Operations
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Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in St. Thomas
#2 On the Beach Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Official Description (provided by the hotel):
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands

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