My husband and I stayed at the St. Thomas Ritz last winter and were disappointed. We have stayed at many ritz carlton hotels and always loved our stay. However, this hotel was not up to standard.
First, since we booked through American express, we were entitled to a free contiental breakfast. The bakery basket was good, but the coffee was cold. Day two, I wanted to try a hot breakfast item, but sensing this may be a problem, I ordered a waffle plus my free bakery basket. As predicted, my waffle was cold. To make matters worse, they shorted me my bakery basket which was my back up breakfast. When I called room service to inquire about this, I was informed that they decided that I could not eat both.
Late one night, we did again try room service. We mentioned about the usually cold food, but again our food was delivered luke warm.
Next, the resorts living room restaurant had good food and wonderful servers. However the female manager was rude to us on two separate occasions. One time, as we were being seated at our window table, she actually stopped the hostess and had us bumped to a table with no view. We sat through a two hour meal, while several window tables sat empty. The next day at brunch, after another polite hostess told us it would be about 15 minutes until we could be seated, the same manger approached us to say since we did not have a reservation, she did not have a table. I should add that she said this in the rudest way possible. She actually seemed to enjoy turning us away. What was even more suprising was the fact that on this our third and final visit to the restaurant, most of the staff knew us by name, but this unprofessional manager never addressed us by name. She treated us as unwelcome faceless guests.
On the good side, the beach is beautiful and not crowded.
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- Also Known As:
- Ritz-Carlton St. Thomas Hotel St. Thomas
- St. Thomas Ritz-Carlton
- The Ritz-Carlton, St. Thomas U.S. Virgin Islands