We recently stayed the Ritz Carlton in St. Thomas for 5 nights. Overall it was a great trip, except for one major, and a couple minor problems. It was a return trip for me, and first for my girlfriend, and our first stay at a Ritz.
-The Ritz grounds are beautiful right on their own private beach, with great views of the Caribbean. We made use of the water sports area (the Hobie cats were awesome), fitness center, restaurants, and pool area. Snorkeling was pretty good there. It was clean and the staff were friendly.
-THe food and drinks were very good, but pricey as expected.
-The service overall was good, but sometimes a little slow. We were forgotten at check-in, because we arrived at 2pm and were told we would get a text when our room was ready. The official guaranteed check-in time is 4pm, so around 430 we decided to go back to the desk to see what was up and they said our room was ready, and had actually been ready for a while. It's a little frustrating after spending all day traveling. Service at the restaurant/bars was also sometimes slow, taking a while to get waited on.
-The main problem while we were there was a loss of electricity. Tropical storm Bertha came by, with what seemed like only moderate winds and rain, and part of the island lost electricity. The Ritz also lost electricity. I first called to see what was up and I was told that they were trying to start their generators. Then we were told that their generators went down at the same time as the electricity on the island. Then we were told that the the Ritz has its own electricity supply. Overall electricity was lost for over a day, with some intermittent return. The place next door, Coconut Cove, was just fine as their generators must have been working. Oh, and the water doesn't work while electricity is out. So there were times we couldn't use the toilet or take a shower, the restaurants were not serving, etc. They did set up a gas-powered buffet for breakfast the next morning and for dinner that night. They were also very nice about it all, however, it's hard to believe that a Ritz Carlton would lose power with no back up source, while the place next door was doing just fine.
-We went to St. John for a day which was really nice, and worth the trip.
-We rented a car during our trip and went to Magens Bay which is worth seeing, and drove to Mountain Top which has great views. We tried to go to Coki Beach which is touted as having good snorkeling, but its really in the ghetto, so stay away! I probably wouldn't rent a car again and would rely on taxis and the people ferry to St. John which is a lot faster than the car ferry.
-Overall it was a great trip, and would think about staying there again, except for the concerns noted above.d