I was married here in July. We had a great time. This was clearly a "Ritz" experience. I am surprised at all of the negative reviews, although, we were there during the "off" season. We want to return as soon as possible. The rooms, food,service, and our wedding (most important) were beautiful. Our 13 guests could not have been more pleased. Our room was beautiful. Ocean view, and beautiful balcony. The poolside bar and grille was a nice addition when you didn't feel like changing from your baithing suit. The water was a little cloudy.
Overall, this resort was top notch.

My husband and I traveled to St. Thomas and stayed at the Ritz in September. It was a surprise anniversary trip for my husband. Just a few hours prior to our departure I sent an email to the Ritz explaining the significance of our trip, the surprise to my husband and requested an upgrade if at all possible. Upon check-in I was notified of the upgrade and we were escorted to our suite. The accomodations were fabulous and the service superb. Of course there were a few little things, however, nothing worth mentioning. WoW, what a trip - we hated to leave.

Ok folks I never take the time to do this but I felt it was important to spread the word...this place is for real!

I read all the reviews here before selecting.and was concerned as usual about the rooms,staff and food.so here is my take on it on just returning...

My wife and I and our little 16 month boy old traveled for fun, relaxation..went for 1 week...

First time at a Ritz but we have been to Four Seasons on Nevis and other world class hotels...

From the minute we arrived they treated us like royalty...this place is as close to perfect service as I have found in any business..

Rooms cleaned twice a day.., staff always moved quickly and no mistakes from pool towels and chairs to get baby food first everything on money no stress service..use the conciege they are terrific.

Restaurants were very good yes it costs but so does anything in NYC so no surprises..and its very easy to eat at the hotel. Food is very good to great. If you are there on a Sunday night you must do the all you can eat barbeque buffet.. best meal I ever had!!!!!!

Do go to to Mims on the water for the lobster and great view and visit St John for great restaurants as well. Also do the New horizons 2 boat day trip guaranteed best day of your vacation.

Ritz Spa is amazing massage , facial , haircuts, nails my wife and I did them all and its first class all the way.

Here is the key..ignore the club level rooms because there is construction going on right next to them just be on the other side of the hotel near the restaurant Iguana's. I was and am glad ..no noise or smell of waste lines...this is important so insist when you book.

Room service is fast and remember this as well kids under 3 eat free so you will get charged but they will credit at front desk all the items you say is for kids..ex milk, grill cheese..I was told this and yes they took it off the bill. DO not use hotel phone to call states too expensive, verizon worked on my cell and you can also rent cell phones their ...$0.70 per minute. You can also ask for High speed wireless internet access at $25 a day ..worked great for me..T1 speed.

I could go on and on about this amazing staff but you need to go there and experience this smart on the ball happy crew who make you feel like you are the only person in the place..

The guests staying at the hotel were are all nice , casual laid back environment and we met honeymooners and families a really good mix...so it gets a perfect 10 from us.

If you want to be in "Heaven" this the closest place to it I have found! We will be back soon..

Ritz wasn't up to it's usual standards. Staff was simply, ok.
Restaurants were maybe adaquate if you don't mind poor service and ok food at high prices. I guess you know where I will never go again.