We have been to this property three times over the past 10 years. We are here now for spring break and it is really sad how badly the service has deteriorated. The first night, we had a terrible dinner at the cocunut grove restaurant where our servier basically ignored us. We went back to our room for dessert hoping it would be faster. Chocolate chip cookies and a browine took an hour and 15 minutes after ther told us 30 minutes. The following morning, housekeeping never reset the alarm clocks so it went of at 5 am- our kids were crying and my wife and I never could get back to sleep. Second day, turn down service came at 10 pm after calling three times. Ther is no manager on duty on spring break with the hotel full- I spoke to the "loss prevention manager" who was the only superviosr on duty! I told them him that I would keep posting negative reivews for every day we suffer. We are paying $1700 a night for this.
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- Also Known As:
- Ritz-Carlton St. Thomas Hotel St. Thomas
- St. Thomas Ritz-Carlton
- The Ritz-Carlton, St. Thomas U.S. Virgin Islands