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“Beautiful property- great stay!!” 5 of 5 stars
Review of The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
5.0 of 5 Resort   |   6900 Great Bay, 00802, St. Thomas   |  
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Ranked #3 of 22 hotels in St. Thomas
Philadelphia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
“Beautiful property- great stay!!”
5 of 5 stars Reviewed February 18, 2013

My husband and I just returned from 5 night stay for my 40th birthday during Valentine's and we had a wonderful trip! We were nervous prior to our trip, after reading several disappointing previous reviews, however I can't say enough nice things about our recent stay. We did stay in the Club level in the Eugenia building and perhaps that had a lot to do with it. But here are the highlights: the hotel grounds were beautiful and in an excellent location on the East End near the ferry to visit St John. The grounds were well kept and constantly being groomed. The check in process was smooth and Jenna made a great first impression. Our room was comfortable and spacious and our balcony overlooking the beach area was amazing. The Club level staff was outstanding and everyone was very friendly and helpful each and every time. Kathryn and Shirley were standouts and we were happy to see their smiling faces throughout the day. The infinity pool was beautiful with the view over to St John. The beach was very nice and the staff for chair set up, drink service and water activities were all great. My husband had made prior arrangements with the hotel to surprise me for my birthday and valentines day and the hotel sent up a bottle of champagne and cake one day and rose petals and a gift basket another which was a really nice touch! The food in the Club level was great and creative and we ate breakfast and several lunches there plus cocktails. We ate most of our dinner meals off site on St John or St Thomas, but we did eat at Great Bay Lounge one night and that wasn't great- service was spotty and our food was just average but expensive. Otherwise it was an amazing trip, great property, and outstanding staff. Very pleased and would definitely recommend!

Room Tip: Would definitely recommend the Club Level. Worth every penny!!
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
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English first
Jacksonville, Florida
Top Contributor
80 reviews 80 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed February 18, 2013

The Ritz Carlton in St Thomas is a beautiful property. The Service is exceptional with every staff member going out of their way to make you feel important. The views are amazing, you can see St John. It's really a tropical paradise. I liked the fact that non-motrzed water toys are included.

The only downside is the price. The resort fee on top of the already crazy expensive room charge is over $50 per day. You will drop $100 just for lunch and dinner is even more. To save a few bucks, visit in the off season.

Room Tip: Ocean view. Be sure to request anything other than the first floor. The resort consist of multiple t...
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 18, 2013 via mobile

My two daughters, my mom and I all loved our getaway to the Ritz Carlton St Thomas for my mom's 80th birthday! The staff were friendly and welcoming and gave exceptional service. They made my mom feel special and celebrated; Melanie, Viola, Luke and Daniel were standouts! The resort is beautiful with gorgeous grounds and views of Great Bay and St John. We especially enjoyed kayaking, snorkeling, the infinity pool and lunch at Sails. Would love to return!!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hockessin, Delaware
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2013

We had never stayed at a R-C property before, and were blown away by the pampering and attention to detail. We had an oceanview, club level room on the second floor of the Freesia building, Room 274. This was the last one in line, close to the watersports end of the beach. Fressia also hosts the club lounge. The club level upgrade added to our stay. We are not drinkers, so it was not the bargain it would have been, but we had a short stay and wanted maximum relaxation. We found that the food offerings were adequate, without needing to dilne elsewhere, which helped maintain our relaxation buzz. We went to bed each night satisfied, but not stuffed.

We did have dinner at Bleuwater one night, and enjoyed it. The snapper was excellent.

We never plumbed the depths of the service the Ritz was willing to provide. We had stopped for some bottled water before we arrived, and never finished it. Every night there was water left near our beds, and dispensers of citrus infused ice water were all over the resort. Our trusty Hobie Cat was always ready, off resort towels were available for excursions, there was some snorkeling to be had off the beach, and I snagged a hammock on the beach, which made my trip. The concierges were always making sure we had plans for good times, and helping us when we needed ideas. They were quite willing to arrange reservations to outside restaurants or excursions. The last night, we spent time at the computer station checking in and printing boarding passes. When we got to our room, we found a form asking for our flight information. The hotel would have arranged everything and had our boarding passes ready at breakfast.

The staff worked very hard, and may have made an occasioal slip, but nothing that marred our visit. I am sure that some of them were having bad days or feeling down, but they never let on. Even the landscaping staff were polite and cheerful, and the grounds were lovely.

We may never be able to afford this resort often, but would gladly stay again if we could.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Worth, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 16, 2013

We had a huge 3 bedroom suite and there were 4 adults and 3 kids in our party. There was plenty of room for everyone, and the kitchen was nice to have for the kids. The beach is really nice and the pools were nearby. We did not eat here very often because we were touring the island most days, but room service was very good. The selection was great and our food arrived in a timely manner. The location of the hotel is also a positive. You are close enough to town for dinner or shopping, but far enough away to avoid the daily cruise ship crowds and day trippers.

Room Tip: If you have a large family, the 3 bedroom Club Level Suites are the best option. Ocean view if you...
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 15, 2013

After reading the reviews here, we had some second thoughts about staying here. Reports of old rooms, average food, and onsite theft had us second guessing our choice. But St. Thomas was on my bucket list, so we took a chance. We're SO glad we did. We came for my 40th birthday - a parents only retreat for a long weekend. And although a few of the comments from others were true, we had a fantastic trip.

Here's what we read that had a grain of truth to it:
1) The bedroom door didn't seal fully, so we did hear more noise from the hall outside our room than we expected. This was especially true in the mornings, owing to quite a few families with young children. This was occasionally a surprise, but nothing that ruined our trip. The walls were plenty thick, so we weren't hearing noise from other rooms.
2) There were quite a few people onsite for a promotional trip from Toyota. Yes, there was an evening party on the beach we weren't invited to. But there was also a wedding (or two) while we were there, and we weren't invited to those either. (!) Just because we were staying at the Ritz didn't mean that we felt entitled to every event onsite. Instead of feeling like this took away from our experience, we actually felt as though these events added to the romantic and festive ambiance.
3) We requested a king bed, and were only given a room with two queens. Our room, however, was gorgeous, and we did fine. Although we would have preferred a king bed, it didn't ruin our trip.

Here's what we read that we found to be completely untrue:
1) Theft: We never had a problem at all. We put our items in a safe, and had no troubles. Furthermore, I left my good camera and other valuables pool-side every day, and never had a problem.
2) Room service: we had breakfast delivered twice, called for a ride in a brief rainstorm, and reserved a few activities, all from our room. No problems.
3) Check-in problems: our room wasn't ready when we arrived, so they gave us a credit for lunch, and we happily relaxed and ate a great lunch at Sails while they finished preparing.
4) Small, old rooms. Our room was a nice size, with a large bathroom with separate tub and shower. Our room was everything we expected on a tropical island. We were in Eugenia, which may be a newer unit.
5) Bad, expensive food: We loved the food everywhere we ate here. Sails had a great tropical pizza, pesto chicken panini, and fun drinks. Our special requests were honored easily at Bleuwater, and the breakfast buffet was wonderful. Yes, it's expensive, but if you're hoping to save a buck, you're probably at the wrong hotel.
6) Rooms far from the main hotel: Our room was in a building the second-furthest away from the main hotel lobby. We only went back to the main hotel lobby a few times, so it didn't matter much, and we could ask for a cart ride anytime. Also, we were just a few steps away from the beach, so it doesn't really matter where you are, because everything is close to the beach.

What we're still dreaming about:
1) The infinity pool is stunning at every hour of the day. My favorite spot was floating in the pool, watching the boats and looking out over the bay to St. John. Stunning.
2) The grounds are beautiful, with a reserve area for local birds and plants as well as stunning tropical flowers and trees throughout.
3) The water activities (catamarans, body boards, snorkeling equipment) accessible at any time of day, all included in the resort fee.
4) The sunset cruise for dinner in St. John on Lady Lynsey was magical.
5) The view from our room was amazing.
6) The cake delivered from the hotel for my 40th birthday was lovely, and a nice touch.
7) Pool-side food and drinks delivered while we sunbathed were not cheap, but excellent.

I'm so glad we took the chance and stayed here. Next time we might try the club level, for brunch included, as well as rooms with a view of St. John. We'd love to come back.

Room Tip: Eugenia 441 had a great view of the hotel, pool, and beach. You can't see St. John, but it'...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2013

Unbelievable resort. Great views, nice rooms, and great pool and amenities. Will come back again.

Service not as consistent as other Ritz resorts. Some people are amazing (Catherine in Club Lounge) and others seem bothered to help.

Overall though great resort. We will come back next year.

Room Tip: Club level is very nice. We had a room facing the bay (north) and it was nice.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in St. Thomas
#2 On the Beach Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands

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