We booked our reservation here with great hesitation based on previous reviews of food and service at this hotel. We feel a lot of the previous reviews were misinforming. I am very happy to report we feel this hotel has received some harsh undeserved reviews. I travel on business close to 80 nights a year and stay at RC hotels whenever possible. I feel I have a good vantage point on what the RC experience is. Lets start with:
Food- The food on property does not differ from other RC resorts. We ate at all of the restaurants. BlueWater was very romantic and the food was superb. Expensive? Not actually considering dinner here is on par with other RC hotels fine dining venues. Sails had excellent fish tacos and was perfect for dining when at the pool or beach. Room Service was fast and efficient. We also stayed on club level and found everything to be outstanding. Jake in the club lounge went over and above for any request we made. He must have graduated with honors from Ritz training, it showed in his attitude and spirit of service!
Rooms- Very Clean and the housekeeping staff did a superb job. The rooms have a beachy feel which differs from most RC properties so they are different so don't expect plush but do expect clean and comfortable.
Service- Jenna the front desk manager is one of the best front of house managers I have seen in a hotel period. She helped us with a reservation issue , took full control, owned the issue and resolved it. The club lounge staff was superb and if we needed items they never hesitated to get things done for us. Housekeeping came twice a day like clockwork and made certain we had everything we had ask for.
The resort- Likely the best views in St Thomas, the beach was excellent and their equipment was very nice and in good condition. The proximity of the rooms to the main hotel can be quite a walk so we used the complimentary rides on the golf carts. We simply called guest services and ask to be picked up, never waited more than two minutes. Take my advice use the service it works well.
The Spa- We had several services here. It would be great to see a wider variety of services than what was offered. Our service treatments were nice and the facility was good.
Red Hook was a perfect town and had some great restaurants like Carribean Fish Market, Sunset Griile and CoCo Blue.
Overall this resort was one of the best we have ever stayed at and we will return.
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- Also Known As:
- Ritz-Carlton St. Thomas Hotel St. Thomas
- St. Thomas Ritz-Carlton
- The Ritz-Carlton, St. Thomas U.S. Virgin Islands