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“By far our favorite place to stay on the island!” 5 of 5 stars
Review of The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
5.0 of 5 Resort   |   6900 Great Bay, 00802, St. Thomas   |  
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$100 Resort Credit & More
Ranked #3 of 22 hotels in St. Thomas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“By far our favorite place to stay on the island!”
5 of 5 stars Reviewed February 9, 2013

We've been coming down every year and stayed all over the island. The ritz has been by far the best! Extremely friendly service, we've never experienced that any where else. We've always felt we were bothering employees at other hotels. At the ritz, thy are eager to help with out expectations. It's very refreshing. The restaurants on site are very delicious as well. Not the case usually. An employee that has been wonderful for us is Shirley. She is hostess at the Great Bay Lounge. By far the most friendly person. She has made us want to stay on site for dinner. That is not what we usually want to do. The ritz is worth it!!!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Thirsk, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 7, 2013

can not fault this place or the hotel, every thing was just spot on.
You got to out in to the town on a night to experience the real night life and laid back approach to life.
Great bars great people and great music.

Room Tip: Any room would be good.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 6, 2013

Overall I think this is a nice hotel and is in line with most of the other Ritz properties.

The location is great with a nice private beach on a bay with a beautiful view of St. John's. There are lots of water activities provided by the hotel as part of the standard resort fee - which is very nice. The beach and pool service staff are excellent and you never have to lift a finger if you don't want to.

The pool area is small, but nice. What was very nice is there wasn't the usual rush to reserve chairs before the sun came up as with some resorts. We went out between 8am and 9am each day and there were plenty of chairs to pick from between the pool and beach, and there continued to be throughout the day. The pool is unheated, so can be a little shocking in the morning, but the ocean is plenty warm all day.

There are only a couple restaurant options on property for dinner. They both have great food, but are expensive. We were there only a couple days, so didn't get off property too much - so can't speak to where else to go in the area. We did in room dining one night, which was good, but they forgot a couple items - so a little off on the service.

Overall the rooms are nice. There is free wifi across the whole resort, even the beach, which is very nice not to be charged at a high end resort - seems rare these days. We did have an issue with a lack of hot water at the end of the day each day when we came in from the beach. But it seemed to be fine in the morning and mid-day.

I would give the resort a 5 rating if we hadn't had one issue that took far too long to resolve. We were missing one side of the black out curtains in our room. We informed the front desk the first day and the issue was not resolved until the 3rd day we were there. We had to remind them 3 different times over the next 2 days and it still did not get resolved. Waking up with the sun is nice, but not when I'm on vacation.

Again, overall a very nice hotel, and I would recommend it to anyone. Just a couple isolated issues that I would hope were unique to our stay.

Room Tip: As with most beach resorts, get a high ocean view room
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 6, 2013

We wrapped up our honeymoon in St. Thomas and stayed for a few nights at the Ritz after a debacle with another hotel. We showed up at the Ritz with no reservation and they were so kind from the moment we arrived. They helped us with all our luggage, gave us drinks and told us not to worry about anything. Tokebo at the front desk helped us to make a reservation and he took care of everything for us. It was such a seamless process, we just laid by the quiet pool until our room - overooking the ocean was ready. Tokebo was absolutely incredible and he even helped me get some medicine the same evening from the gift shop that was closed. He was by far the best staff member I encountered during our stay. We could not thank him enough. Allen by the pool was fantastic too, very helpful with getting our chairs set up for the day with towels and very friendly. The snorkeling was great right off the beach and everything was extremely clean - including the room. Breakfast was my favorite part of the day and Bleauwater has a wonderful breakfast display (buffet) and menu options. Would absolutely stay again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 5, 2013

We just returned from the Ritz St. Thomas on the Ritz Carlton Club side of the property. We stayed in a 2 bedroom villa which was very well appointed, however towels and toiletries were below standard for the Ritz. The Cove restaurant was the best dining choice at the resort. High end Bleuwater restaurant was marginal but expensive. Great Bay was a step below Red Lobster at hotel prices. The Club lounge was good and the staff were excellent.The club pool is heated and very nice. The hotel pool is NOT heated and was freezing, nobody was swimming on the hotel side of the property.

Now for the problem which could have been addressed much better.

We had requested and confirmed two full-size cribs from the resort, only to find out when we arrive that the resort only has creaky compact cribs suitable for a newborn. I was told that this was the Ritz "brand standard" and that they would be happy to "listen" to me but that it was what it was. I was told that I was welcome to purchase a crib at K-Mart, however. My further requests went nowhere until I made a trip to the hotel lobby and spoke to manager Jenna Fuchs. Jenna was kind and understood the situation, making it a point to either find a full size crib in storage or send one of her staff to buy and assemble one. We ultimately did get what we needed, only thanks to Jenna and after spending the first day and half of my trip trying to get what I was promised to begin with.

While our trip was overall OK, I probably would not return to this property due to the inconvenience and restaurant experiences.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westfield, New Jersey
Top Contributor
61 reviews 61 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 5, 2013

Enjoyed our stay here-the second time for us. Without fail, all staff members were friendly and eager to please, offering "My pleasure" instead of "No problem" or nothing at all other places. The pool and views were nice, but the beach is not really for swimming. Pleanty of water sports with a good staff.

Breakfasts (Bluewaters) and lunches (Sails) were very good. We had the noodle bar for dinner at Great Bay Lounge and really enjoyed it-see my separate review.

The rooms are large and bright and the grounds are well maintained. Be aware that the property is hilly and some of the rooms are a distance from the beach, pool or lobby.

The Ritz is a place to go if you want some pampering or want to relax. Look for package deals that offer breakfast and resort credits.

Room Tip: Look at a site map to decide where you want to close to when selecting a room.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 2, 2013

I am finishing up a two night stay here. Overall it is a nice hotel to spend a few days and relax. It is not posh or super luxurious but has beautiful views! The hotel is about 30mins from the airport. The buildings itself aren't all that attractive and sort of smushed into the small cove. The check in process was easy and they were very welcoming and kind. My room is pretty average for a ritz but with a great view. The bathroom isn't huge and not a great shower (poor water pressure) but good enough. I have a large balcony that is covered. The pool area is very nice with an infinity edge that looks out to the ocean and you look at St. John. The beach itself is very small and way, way too crowded with chairs and beach stuff, very commercial. The shades attached to the chairs totally distract and block the view of the beach. I did use the paddleboard which was fun, but you definitely don't feel like you are in a remote location !! The people here are nice/friendly IF you smile and make the effort first. They aren't bending over backwards except for the sunset cruise that leaves from the beach and lasts 1.5 hours. Patrick and his crew were super helpful and great. For 80$ you have an open bar and heavy appetizers. The two main restaurants for dinner were good, not outstanding our super creative menus. The breakfast buffet was smaller than most Ritz hotels or places such as Half Moon in Jamaica.
I have had a nice relaxing weekend, and while the hotel has great views it is not on par with newer hotels like the Rosewood Mayakoba where everything was gleaming and beautiful!

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#2 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands

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