Overall I think this is a nice hotel and is in line with most of the other Ritz properties.
The location is great with a nice private beach on a bay with a beautiful view of St. John's. There are lots of water activities provided by the hotel as part of the standard resort fee - which is very nice. The beach and pool service staff are excellent and you never have to lift a finger if you don't want to.
The pool area is small, but nice. What was very nice is there wasn't the usual rush to reserve chairs before the sun came up as with some resorts. We went out between 8am and 9am each day and there were plenty of chairs to pick from between the pool and beach, and there continued to be throughout the day. The pool is unheated, so can be a little shocking in the morning, but the ocean is plenty warm all day.
There are only a couple restaurant options on property for dinner. They both have great food, but are expensive. We were there only a couple days, so didn't get off property too much - so can't speak to where else to go in the area. We did in room dining one night, which was good, but they forgot a couple items - so a little off on the service.
Overall the rooms are nice. There is free wifi across the whole resort, even the beach, which is very nice not to be charged at a high end resort - seems rare these days. We did have an issue with a lack of hot water at the end of the day each day when we came in from the beach. But it seemed to be fine in the morning and mid-day.
I would give the resort a 5 rating if we hadn't had one issue that took far too long to resolve. We were missing one side of the black out curtains in our room. We informed the front desk the first day and the issue was not resolved until the 3rd day we were there. We had to remind them 3 different times over the next 2 days and it still did not get resolved. Waking up with the sun is nice, but not when I'm on vacation.
Again, overall a very nice hotel, and I would recommend it to anyone. Just a couple isolated issues that I would hope were unique to our stay.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Marriott, Orbitz, Expedia, Travelocity, EasyToBook, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your The Ritz-Carlton, St. Thomas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ritz-Carlton St. Thomas Hotel St. Thomas
- St. Thomas Ritz-Carlton
- The Ritz-Carlton, St. Thomas U.S. Virgin Islands