We wrapped up our honeymoon in St. Thomas and stayed for a few nights at the Ritz after a debacle with another hotel. We showed up at the Ritz with no reservation and they were so kind from the moment we arrived. They helped us with all our luggage, gave us drinks and told us not to worry about anything. Tokebo at the front desk helped us to make a reservation and he took care of everything for us. It was such a seamless process, we just laid by the quiet pool until our room - overooking the ocean was ready. Tokebo was absolutely incredible and he even helped me get some medicine the same evening from the gift shop that was closed. He was by far the best staff member I encountered during our stay. We could not thank him enough. Allen by the pool was fantastic too, very helpful with getting our chairs set up for the day with towels and very friendly. The snorkeling was great right off the beach and everything was extremely clean - including the room. Breakfast was my favorite part of the day and Bleauwater has a wonderful breakfast display (buffet) and menu options. Would absolutely stay again.

We just returned from the Ritz St. Thomas on the Ritz Carlton Club side of the property. We stayed in a 2 bedroom villa which was very well appointed, however towels and toiletries were below standard for the Ritz. The Cove restaurant was the best dining choice at the resort. High end Bleuwater restaurant was marginal but expensive. Great Bay was a step below Red Lobster at hotel prices. The Club lounge was good and the staff were excellent.The club pool is heated and very nice. The hotel pool is NOT heated and was freezing, nobody was swimming on the hotel side of the property.

Now for the problem which could have been addressed much better.

We had requested and confirmed two full-size cribs from the resort, only to find out when we arrive that the resort only has creaky compact cribs suitable for a newborn. I was told that this was the Ritz "brand standard" and that they would be happy to "listen" to me but that it was what it was. I was told that I was welcome to purchase a crib at K-Mart, however. My further requests went nowhere until I made a trip to the hotel lobby and spoke to manager Jenna Fuchs. Jenna was kind and understood the situation, making it a point to either find a full size crib in storage or send one of her staff to buy and assemble one. We ultimately did get what we needed, only thanks to Jenna and after spending the first day and half of my trip trying to get what I was promised to begin with.

While our trip was overall OK, I probably would not return to this property due to the inconvenience and restaurant experiences.

Enjoyed our stay here-the second time for us. Without fail, all staff members were friendly and eager to please, offering "My pleasure" instead of "No problem" or nothing at all other places. The pool and views were nice, but the beach is not really for swimming. Pleanty of water sports with a good staff.

Breakfasts (Bluewaters) and lunches (Sails) were very good. We had the noodle bar for dinner at Great Bay Lounge and really enjoyed it-see my separate review.

The rooms are large and bright and the grounds are well maintained. Be aware that the property is hilly and some of the rooms are a distance from the beach, pool or lobby.

The Ritz is a place to go if you want some pampering or want to relax. Look for package deals that offer breakfast and resort credits.

I am finishing up a two night stay here. Overall it is a nice hotel to spend a few days and relax. It is not posh or super luxurious but has beautiful views! The hotel is about 30mins from the airport. The buildings itself aren't all that attractive and sort of smushed into the small cove. The check in process was easy and they were very welcoming and kind. My room is pretty average for a ritz but with a great view. The bathroom isn't huge and not a great shower (poor water pressure) but good enough. I have a large balcony that is covered. The pool area is very nice with an infinity edge that looks out to the ocean and you look at St. John. The beach itself is very small and way, way too crowded with chairs and beach stuff, very commercial. The shades attached to the chairs totally distract and block the view of the beach. I did use the paddleboard which was fun, but you definitely don't feel like you are in a remote location !! The people here are nice/friendly IF you smile and make the effort first. They aren't bending over backwards except for the sunset cruise that leaves from the beach and lasts 1.5 hours. Patrick and his crew were super helpful and great. For 80$ you have an open bar and heavy appetizers. The two main restaurants for dinner were good, not outstanding our super creative menus. The breakfast buffet was smaller than most Ritz hotels or places such as Half Moon in Jamaica.
I have had a nice relaxing weekend, and while the hotel has great views it is not on par with newer hotels like the Rosewood Mayakoba where everything was gleaming and beautiful!