We just returned from the Ritz St. Thomas on the Ritz Carlton Club side of the property. We stayed in a 2 bedroom villa which was very well appointed, however towels and toiletries were below standard for the Ritz. The Cove restaurant was the best dining choice at the resort. High end Bleuwater restaurant was marginal but expensive. Great Bay was a step below Red Lobster at hotel prices. The Club lounge was good and the staff were excellent.The club pool is heated and very nice. The hotel pool is NOT heated and was freezing, nobody was swimming on the hotel side of the property.
Now for the problem which could have been addressed much better.
We had requested and confirmed two full-size cribs from the resort, only to find out when we arrive that the resort only has creaky compact cribs suitable for a newborn. I was told that this was the Ritz "brand standard" and that they would be happy to "listen" to me but that it was what it was. I was told that I was welcome to purchase a crib at K-Mart, however. My further requests went nowhere until I made a trip to the hotel lobby and spoke to manager Jenna Fuchs. Jenna was kind and understood the situation, making it a point to either find a full size crib in storage or send one of her staff to buy and assemble one. We ultimately did get what we needed, only thanks to Jenna and after spending the first day and half of my trip trying to get what I was promised to begin with.
While our trip was overall OK, I probably would not return to this property due to the inconvenience and restaurant experiences.
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- Also Known As:
- Ritz-Carlton St. Thomas Hotel St. Thomas
- St. Thomas Ritz-Carlton
- The Ritz-Carlton, St. Thomas U.S. Virgin Islands