It is simply impossible to represent this resort with one, or for that matter, two numbers because the quality and presentation of the breakfast meal was so vastly different from the evening meals, the breakfast meals rating 3 or 4 and the evening meals barely rating a 1. There are four restaurants on the premise, Coconut Cove offers lunch and evening meals; Bleu Water offers breakfast (the only restaurant that offers breakfast) and lunch; GBL, or Great Bay Lounge, offers dinner; and Sails operates late morning to late afternoon offering lunch type items such as burgers, fish tacos, sandwiches, and soups and salads. In fact, the quality of the breakfast meals were so different from the evening meals it was hard to believe that we were at the same resort. I have provided our opinion regarding each of these restaurants in separate reviews but in general, we found that the breakfast meals at Bleu Water were outstanding and the Sails provided very good lunches. At Bleu Water, you have the option to order from the menu or partake in a continental or full buffet. Outdoor seating overlooks the Caribbean. We ate lunch at Sails most days and they were very good as well.
Evening meals were generally poorly prepared and were not appealing at all. One evening my wife left most of a prosciutto and arugula flatbread on the table. There was enough arugula on the flatbread to feed a herd of Holsteins, the prosciutto was cut so thick that it was stringy and not editable, and after asking for a steak knife to cut the flatbread, she gave up on the meal. I ordered tuna one evening and while we both enjoy smaller meals and servings, I was very surprised at the incredibly small serving size of the tuna, which was also very tough. Noodles served with the tuna were cold and not very tasty. I had a similar experience on a different night with an order of grouper. We were at the resort for just over a week and after the fourth night, having tried all three of the restaurant that serve dinner, we starting eating evening meals at restaurants off the resort premise. (As an aside, the Caribbean Seafood Market is excellent, and was one of our best meals.) Bottom line is that if your preference is to enjoy a nice breakfast, good lunch and then skip or have a very light dinner meal eating all your meals on the premise might work for you. If, on the other hand you enjoy evening meals with some wine, as my wife and I do, you should plan to dine at one some of the excellent restaurants close to the resort. Taxis are readily available at the resort and restaurants.
Regarding hotel rooms, a brief outline of the resort layout is in order to understand how room selection might affect your stay. About half of the resort is dedicated to the Ritz’s timeshare program and half to hotel rooms (there are about hotel 185 rooms). All of the buildings form the shape of a very flat and very wide W, more like two very wide and very flat U shapes placed together. The lobby is at the center and base of the W, with the open end of the W facing the Caribbean. As you stand in the lobby and face the Caribbean the buildings on right side of the W are the hotel rooms, and the buildings on the left side of the W form the timeshare section. There are six separate buildings forming the hotel side, with names of flowers from A to E. Most, but not all, of the rooms have a view of the ocean. The reason that the shape of the complex is important is because the prevailing wind blows from the ocean into the W. The buildings closest to the end of the complex (W), those labeled as E and F, and most of the D building, while providing an ocean view, face into the center of the resort, and are parallel to the direction of the prevailing breeze. As such, you get no breeze while sitting on the balcony and in fact, with no ceiling fans, it can get quite warm sitting there greatly limiting the use of the balcony. Rooms on the higher floors in the A, B and building enable you to enjoy the breeze and view. In addition, we were not asked if a handicap accessible room was acceptable and found ourselves in a room without a bathtub. Another consideration on room selection are the steps you need to negotiate if you are in one of the buildings most away from the lobby (D,E and F). You have to navigate at least two long series of steps to get from these buildings to the beach and virtually all of the activities, so if steps are a problem for you consider a closer building.
Service, including room and food, was about average, not the level that one would expect at a 5 start resort. The staff was friendly and was accommodating, but the basics were frequently missed. For example, turn down service was not completed two different nights. (Ok, maybe this is a little petty, but to be candid it was not moving covers off the bed that we missed, but the small chocolate threats that are usually left on the pillow). More important, we had to ask that washcloths, which were missing one night, and towels were missing a different night, be sent to the room. One evening after dinner we went into the GBL bar for an after dinner drink. The bar was very busy and all the tables were taken, except one, which still had to be cleared and cleaned. We asked the Maître for the table and he said he would have it cleaned for us. We had been waiting quite a while when two people walked in and simply sat at the table. The Maitre had simply forgotten about us.
The bottom line for us is that when we return to the area we will stay somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.