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Review of The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
5.0 of 5 Resort   |   6900 Great Bay, 00802, St. Thomas   |  
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Ranked #3 of 22 Hotels in St. Thomas
Norfolk. UK
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 29, 2013

It was with hesitation and trepidation that we decided to confirm our reservation, because after reading many negative reports, we did not want to endure a poor holiday experience. Our holidays are important to us and we do not want to be constantly complaining. We did look into changing our plans and staying elsehere, but in the end settled with our original booking.
The 3 day visit to this hotel was a complete success.
We arrived early, and after enjoying a complimentary breakfast our club room was ready by 11am. It was a top floor room with truly excellent views. The room and bathroom was spotlessly clean and well maintained.
The hotel was full, but we had no problem in finding sunbeds around the pool. The staff were very helpful. The gardens are well maintained and manicured. The Club concierge and staff were extremely on the ball and nothing was too much trouble for any of them. THe club room is very large and was never anywhere near full. For most times of the day there was a food offering and plentiful supplies of cookies and drinks.
We ate at Coconut Cove and at Bluewater in the evenings and although relatively expensive, they represented the prices charged by 5* hotels. We also boarded the Lady Lynsey catamaran for an evening Sunset And Sangria sailaway into St Johns Bay. Staff were excellent as was the food and unlimited bar beverages.
We were very pleased we stayed here, no where is perfect, but we both thoroughly enjoyed our stay, the room, the well trained and polite staff and the beach and pool.

Room Tip: We had a corner top floor room in E block. Excellent balcony and view. KIng size bed. Excellent turn...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,222 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pooler, Georgia
Top Contributor
68 reviews 68 reviews
9 hotel reviews
Reviews in 39 cities Reviews in 39 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 28, 2013

It is simply impossible to represent this resort with one, or for that matter, two numbers because the quality and presentation of the breakfast meal was so vastly different from the evening meals, the breakfast meals rating 3 or 4 and the evening meals barely rating a 1. There are four restaurants on the premise, Coconut Cove offers lunch and evening meals; Bleu Water offers breakfast (the only restaurant that offers breakfast) and lunch; GBL, or Great Bay Lounge, offers dinner; and Sails operates late morning to late afternoon offering lunch type items such as burgers, fish tacos, sandwiches, and soups and salads. In fact, the quality of the breakfast meals were so different from the evening meals it was hard to believe that we were at the same resort. I have provided our opinion regarding each of these restaurants in separate reviews but in general, we found that the breakfast meals at Bleu Water were outstanding and the Sails provided very good lunches. At Bleu Water, you have the option to order from the menu or partake in a continental or full buffet. Outdoor seating overlooks the Caribbean. We ate lunch at Sails most days and they were very good as well.

Evening meals were generally poorly prepared and were not appealing at all. One evening my wife left most of a prosciutto and arugula flatbread on the table. There was enough arugula on the flatbread to feed a herd of Holsteins, the prosciutto was cut so thick that it was stringy and not editable, and after asking for a steak knife to cut the flatbread, she gave up on the meal. I ordered tuna one evening and while we both enjoy smaller meals and servings, I was very surprised at the incredibly small serving size of the tuna, which was also very tough. Noodles served with the tuna were cold and not very tasty. I had a similar experience on a different night with an order of grouper. We were at the resort for just over a week and after the fourth night, having tried all three of the restaurant that serve dinner, we starting eating evening meals at restaurants off the resort premise. (As an aside, the Caribbean Seafood Market is excellent, and was one of our best meals.) Bottom line is that if your preference is to enjoy a nice breakfast, good lunch and then skip or have a very light dinner meal eating all your meals on the premise might work for you. If, on the other hand you enjoy evening meals with some wine, as my wife and I do, you should plan to dine at one some of the excellent restaurants close to the resort. Taxis are readily available at the resort and restaurants.

Regarding hotel rooms, a brief outline of the resort layout is in order to understand how room selection might affect your stay. About half of the resort is dedicated to the Ritz’s timeshare program and half to hotel rooms (there are about hotel 185 rooms). All of the buildings form the shape of a very flat and very wide W, more like two very wide and very flat U shapes placed together. The lobby is at the center and base of the W, with the open end of the W facing the Caribbean. As you stand in the lobby and face the Caribbean the buildings on right side of the W are the hotel rooms, and the buildings on the left side of the W form the timeshare section. There are six separate buildings forming the hotel side, with names of flowers from A to E. Most, but not all, of the rooms have a view of the ocean. The reason that the shape of the complex is important is because the prevailing wind blows from the ocean into the W. The buildings closest to the end of the complex (W), those labeled as E and F, and most of the D building, while providing an ocean view, face into the center of the resort, and are parallel to the direction of the prevailing breeze. As such, you get no breeze while sitting on the balcony and in fact, with no ceiling fans, it can get quite warm sitting there greatly limiting the use of the balcony. Rooms on the higher floors in the A, B and building enable you to enjoy the breeze and view. In addition, we were not asked if a handicap accessible room was acceptable and found ourselves in a room without a bathtub. Another consideration on room selection are the steps you need to negotiate if you are in one of the buildings most away from the lobby (D,E and F). You have to navigate at least two long series of steps to get from these buildings to the beach and virtually all of the activities, so if steps are a problem for you consider a closer building.

Service, including room and food, was about average, not the level that one would expect at a 5 start resort. The staff was friendly and was accommodating, but the basics were frequently missed. For example, turn down service was not completed two different nights. (Ok, maybe this is a little petty, but to be candid it was not moving covers off the bed that we missed, but the small chocolate threats that are usually left on the pillow). More important, we had to ask that washcloths, which were missing one night, and towels were missing a different night, be sent to the room. One evening after dinner we went into the GBL bar for an after dinner drink. The bar was very busy and all the tables were taken, except one, which still had to be cleared and cleaned. We asked the Maître for the table and he said he would have it cleaned for us. We had been waiting quite a while when two people walked in and simply sat at the table. The Maitre had simply forgotten about us.

The bottom line for us is that when we return to the area we will stay somewhere else.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 27, 2013

Great resort! Beautiful room with a wonderful view. The staff was wonderful, we loved the restaurants and there was a lot to do right there on the property! Great water sports, beautiful pool. Their boat, Lady Lynsey was perfect for a sunset cruise with wine tasting!!! Everyone who worked their went way out of their way to always make sure we were happy.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rock Hill, South Carolina
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 26, 2013

We were married on Sunday, June 10, 2012, in St. Thomas, United States Virgin Islands. The eleven o’clock ceremony, officiated by the Reverend Stuart Scott, took place at The Ritz-Carlton’s Ocean’s Edge Gazebo. What a beautiful setting. Rev. Scott was wonderful; he was suggested to us by the Ritz. Violinist Chris Robbert and Harpist Jesus Zamora performed musical selections from Bach, Pachelbel, and Mendelssohn for the island ceremony. A champagne brunch reception followed in the Great Bay Lounge with music provided by The Lollipop Band.
Blue Glass Photography and High Definition Video created lasting memories for the us. Myléne Kerschner of The Ritz-Carlton planned all of our events. I can’t say enough about the Lollipop Band and Morgan Rael. My photographs and video were better than I could have expected.
The only snafu was that the pastry chef forgot?? to make my cupcake tower. This was to be made for the brunch reception following the11 am wedding. Lucky I didn’t notice until late in the reception so I didn’t waste a lot of time being upset. The hotel made up for the mistake by making my cupcake tower for my evening dinner & dance event at no charge, an $800 savings. The photos were not as good though since I wasn’t wearing my wedding gown and there was no natural sunlight for the photos.
The Sunday evening event started with a sunset cocktail reception on the Great Bay Patio with Caribbean music provided by Morgan Rael on steel pan. Later in the ballroom, guests were treated to the grand buffet ‘Le Tour du Ritz-Carlton, St. Thomas’ along with music from the band, The Smashing Mangos. Again, wonderful food and music. One of my favorite touches were the two ice sculptures I had on Sunday evening. I was surprised to find that the hotel had never had these before. Mylene took care of that; she found a company in Florida who would ship them to St Thomas for my wedding. So pleased.
On Saturday evening before the wedding, we hosted a welcome reception for our sixty guests at Sails, The Ritz-Carlton’s Oceanfront Grill. The Lollipop Band featuring Morgan Rael, provided entertainment. I am a food snob and could not believe this buffet. Bravo.
Overall, our 9-day wedding/vacation with 60 family and friends was fabulous. We mastered the Hobie Cat and stand-up paddle boards. Don’t forget to take a sunset sail aboard the Lady Lindsey, the Ritz-Carlton’s yacht, before you leave!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Weston, FL
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 25, 2013

Just as is expected of a Ritz Carlton property, the hotel was very nicely appointed and the rooms were spacious and clean. We had a balcony with a view of the island which was just perfect. The location is tucked away so it is quiet and peaceful. The restaurant in the hotel was lively and the sushi was very good! I would definitely recommend this property and can't wait to go back!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albertville, Alabama
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 25, 2013

My cousin (23) and I (22) stayed here for a wonderful 3 night excursion! The staff was wonderful, catered to our every need and were extremely friendly. We stayed in Allamanda so our view was of the sails, the pool and the beach area (beautiful). Our room was kept very clean, nothing disapeared, and we honestly felt like we could trust the entire staff. The resort restaurants were not spectacular but ok (by that i mean the food of course) at the Bleu Water, the breakfast buffet was good but a bit pricey at 33$ per person (with a beverage included), The Sails..lets just say the bartender can really make a mean sex on the beach! ;) We also ate at Coconut Cove....i ordered their spicy chicken sandwhich and my cousin ordered their chicken wrap..both with fries. my food was okay seemed a little dry and I didn't eat any of the bread, i kinda just ate around it and ate the chicken. The french fries were hot and fresh, the best a fry could get i suppose, overall okay on my part. My cousin hated the chicken wrap she said it was awful!! :( We also shared a chicken quesadilla..which was amazing! :) We spent most of our time walking the grounds, at the beach, or in the jacuzzi! We went on a tour of St. thomas which was brilliant and beautiful! Our tour guide Randy was the best! I'll never forget him! We had a wonderful vacation and it will always be cherrished and remember because of the wonderful staff at the Ritz! I MISS YOU ALREADY RITZ CARLTON ST. THOMAS!!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York, New York, United States
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 24, 2013

Situated on Great Bay, this is the ideal location on St. Thomas. A bit of a drive from Charlotte Amalie, this keeps the crowds from the cruise ships on the other side of the island. Plus, a short ride to Redhook will get you to the ferries to St. John or the BVI. The resort has fantastic views of St. John and Tortola on what is essentially a private bay. And because all of the rooms surround the bay, there really isn't a bad view in the resort.

The rooms are rather basic, especially for a Ritz. However, the bathrooms are well appointed, and the private balconies are great for enjoying the warm ocean breezes.

If you've got time, schedule a trip on the Lady Lynsey, the resort's catamaran. Also, I recommend a dinner at Bleuwater, a restaurant in the resort. It's got well-crafted food, with fantastic service.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in St. Thomas
#2 On the Beach Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 200
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands

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