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“Disappointing to say the least!” 2 of 5 stars
Review of The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
5.0 of 5 Resort   |   6900 Great Bay, 00802, St. Thomas   |  
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Ranked #3 of 22 Hotels in St. Thomas
The Woodlands, Texas, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Disappointing to say the least!”
2 of 5 stars Reviewed December 9, 2012

Stopped here one night on the way to Anguilla and are suppose to be back next week for one week's stay and we have to say for the nightly price we are paying we are not looking forward to coming back! The hotel is run down and in desperate need of a "face lift". We were at the outside bar near the beach and the buildings where the restrooms are located had paint peeling, the doors are dirty and in need of fresh paint and the beach cushions are dirty. Maybe we are spoiled as we have been to many other Caribbean islands like Aruba and Turks and Caicos that were spectacular, but paying over $600/ night, I would expect nothing but 5+ star and this is definitely not the case! A glass of wine at the beach bar will run you $26 which is a rip off. No wonder their cancellation policy is 90 days, otherwise they would have no business at all. After staying at the Viceroy in Anguilla, this will certainly be a disappointment to come back to!

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,181 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
Date | Rating
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English first
Carmel, Indiana
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 7, 2012

We recently stayed here for a girl's trip and I was certainly not impressed. This felt like it may have been a beautiful resort at one time and then it was forgotten about and slowly started to deteriorate in quality and service.

Service: The staff was pretty friendly for the most part. The one thing that seemed pretty consistent was that they were all on island time aka very slow. Nobody seemed to be in any kind of a hurry. Yes, vacation is a time to relax but waiting for 20 minutes to even be greeted at breakfast is not acceptable.

Room: The rooms seemed very old and run down. The furniture was straight out of the 80s and the beds were not that comfortable. As many others have commented, we also had issues with the air conditioning. I am also pretty sure that there was black mold on the shower ceiling. We also had a smashed bug on our wall for the whole trip. Attention to detail is not something that exists at this hotel.

Food: The food was very average tasting and VERY overpriced. I get that you are paying resort prices but when it doesn't even feel like a resort, it is hard to cough up that kind of cash.

Activities: I did like that you were able to use the paddle boards, kayaks, etc. at the resort since they are included in your resort fee. The hotel does have a beautiful bay area where you can explore on their water crafts.

Overall, I would not stay at this hotel again and I would not recommend it to anyone who is expecting a real Ritz experience. Who wants to pay resort prices for a 3-star hotel experience?

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 6, 2012

My husband and I stayed at the Ritz-Carlton St. Thomas Nov 1-6 for a 10th Anniversary trip. Overall, we enjoyed our vacation. If we ever return to the island, however, we will likely stay at a different hotel. There are certain things a person expects when paying for a room at the Ritz-Carlton. This hotel seems to be a Ritz in name and quality of service, but the rooms are more on par with a 3 or 4 star hotel.

First, the hotel grounds are lovely. Lots of local floriculture around and the resident iguanas are fun to see, if not a little creepy when they are crawling all over the middle of the walkway. There are many separate buildings on the property, so it is a little bit of a walk to get anywhere, but this didn't bother us.

The hotel staff are all excellent, with the exception of Scott at Sails. We nicknamed him "Snotty Scotty". One has to wonder why someone who clearly dislikes people would choose a job in the service industry. But I digress. Everyone else was fantastic. Melanie at Sails was always lovely and the people at the towel stand were always eager to help us feel as comfortable as possible on the beach or at the pool. The food was excellent everywhere we ate on property, albeit expensive. But hey...when you choose to stay at the Ritz, you have to expect the prices to be high. We were not all surprised or put off by this. The concierge, Elgitha, was extremely helpful.

We thoroughly enjoyed our time on the Lady Lynsey as well. The boat is sparkling, the crew is outstanding and the sailing was really fun. We took two trips out on the boat and both were highlights of our trip. Jolene was our personal favorite among the crew, but they all were top notch. Also, the water sports equipment that was included in the resort fee was a great bonus. We had lots of fun kayaking and using the Hobie Cats.

And to the negative...The room was awful. We booked a resort view room, so we expected a room with little to no ocean view. What we got was a room down on the first floor in what felt like a cave with no other guests in sight. We overlooked a shed. The room was just okay looking inside. The furniture looked old and the bed was AWFUL. I returned home with quite a backache and I usually don't have any issues with hotel beds. The air conditioning wasn't functioning properly and our room couldn't seem to cool down past 76 or so. And there was NO AIR CON VENT IN THE BATHROOM. Ladies, hear me. Getting ready to go out to dinner in a bathroom with no air conditioning stinks! It felt at least 80 degrees in there throughout our trip. I've never stayed in a hotel where this has been the case, but will now feel the need to ask whenever we travel anywhere tropical.

Housekeeping was hit or miss. For some reason they couldn't seem to get the coffee right. Each day we had to call for coffee, condiments, cups or something else. Something was refilled each day, but something was always forgotten. And when we had to call, we usually had to call a couple of times before someone finally brought it...an hour or two later.

There are 6-7 cats that roam the property and visit the outdoor diners in the evening. We are not cat people, so eating dinner with cats circling our feet and staring at us was a bit disconcerting. Had they been dogs we wouldn't have minded so much. ;-)

Overall, we just didn't feel like we got a lot of value for our dollar at this resort. We paid more expecting to receive everything that the Ritz-Carlton delivers at their other properties. The service was on par, but the rooms were not even close. Next time we will try the Marriott or the Westin on St. John.

Room Tip: The club level was closed during our visit, but other reviewers raved about it. We would have chose...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2012

Just got back from this place a few days ago & it is literally paradise! My boyfriend took me for my 30th B-Day and everything about this place is perfection. The restaurants are amazing, the views are amazing, the beaches are amazing...you will not be disappointed!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
Top Contributor
77 reviews 77 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed December 5, 2012

Great stay, the grounds are beautiful, the people who work there always seem to remember who you are and call you by name.. very helpful.
the restaurant was great as well, pool and beach are great.. workers are there with towels and always ready to do something for you..
this is def the place where you get what you pay for... i would def go back.

Room Tip: all the rooms over look the ocean
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
87 reviews 87 reviews
25 hotel reviews
Reviews in 43 cities Reviews in 43 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed December 2, 2012

The beach and pool areas are great, and the grounds were very well maintained. The food was very good, but the price of the food compared to the product was a joke, not up to Ritz standards. If you can't deliver, you can't charge. The food in the restaurant upstairs was over priced, very good breakfasts, pool bar similarly overpriced, food was very good one day there and horrible next.

  • Stayed January 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 2, 2012

Great grounds, beautiful pool, right on the beach, free equipment - snorkel and small watercraft, friendly staff. Location is great too - 5 minutes from Red Hook - (happening nightlife) and the ferry to St. John. A bit expensive, but you have to pay for the best. The only negative was the outdoor hot tub. The temperature was downright scalding. A complaint about this was not resolved tthe following evening, as it was still too hot to enjoy. Other guests also indicated their displeasure with the hot tub as well. But overall, a great experience.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#2 Luxury Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 200
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands

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