We recently stayed here for a girl's trip and I was certainly not impressed. This felt like it may have been a beautiful resort at one time and then it was forgotten about and slowly started to deteriorate in quality and service.
Service: The staff was pretty friendly for the most part. The one thing that seemed pretty consistent was that they were all on island time aka very slow. Nobody seemed to be in any kind of a hurry. Yes, vacation is a time to relax but waiting for 20 minutes to even be greeted at breakfast is not acceptable.
Room: The rooms seemed very old and run down. The furniture was straight out of the 80s and the beds were not that comfortable. As many others have commented, we also had issues with the air conditioning. I am also pretty sure that there was black mold on the shower ceiling. We also had a smashed bug on our wall for the whole trip. Attention to detail is not something that exists at this hotel.
Food: The food was very average tasting and VERY overpriced. I get that you are paying resort prices but when it doesn't even feel like a resort, it is hard to cough up that kind of cash.
Activities: I did like that you were able to use the paddle boards, kayaks, etc. at the resort since they are included in your resort fee. The hotel does have a beautiful bay area where you can explore on their water crafts.
Overall, I would not stay at this hotel again and I would not recommend it to anyone who is expecting a real Ritz experience. Who wants to pay resort prices for a 3-star hotel experience?
- Also Known As:
- Ritz-Carlton St. Thomas Hotel
- Ritz-Carlton St. Thomas Hotel St. Thomas
- St Thomas Ritz Carlton
- Ritz Carlton St Thomas
- Ritz-Carlton St. Thomas
- Ritz St. Thomas
- St. Thomas Ritz-Carlton
- St. Thomas Ritz
- The Ritz-Carlton, St. Thomas U.S. Virgin Islands
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