We went to St Thomas to celebrate our 20th wedding anniversary. Although I have stayed at many hotels, this was my first stay at a Ritz. This was a splurge for us and in some ways the service exceeded my expectations and in some areas the service could be improved.
We arrived at the hotel after dark. The security guard at the gate knew our name and congratulated us on our anniversary. Very nice. It went downhill from there. We drove to the front of the hotel. No one was there to open the car door. We got out of our car and walked around searching for where we could check in. Not a person in sight. Kept walking and found the concierge. We were pointed back to the front desk and finally someone was able to help us. This was not a good first impression.
In honor of our anniversary, we had been upgraded from a garden view to a partial ocean view room which was wonderful. The room has a large bath with separate soaking tub and walk in shower. There is a love seat and desk/table with two chairs. There is a pretty large balcony with a small table, two chairs and chaise lounge. Both wired and wireless internet access all included with the daily $58 resort fee. The fee also includes non-motorized water sports, bottles of water in the room daily, free local calls.
I was surprised at the number of children at the property. The main pool is beautiful but is filled with kids which can make taking a nap by the pool difficult while hearing kids yell 'daddy, daddy' endlessly. There are two groups of buildings. We were in building E which is the second closest building to the caribbean on the club side. Building A is the closest to the lobby and furthest from the bay. None of the rooms are right on the water. In most cases, the higher floor, the better the view will be.
The second group of buildings is Ritz Vacation Club (timeshare). I guess that could explain the number of children since I believe these are larger units making better accommodations for families. The timeshare buildings are closer to the water than the hotel buildings.
We had breakfast included with our rate so had the buffet at Bluewater. The food is adequate: made to order omelets, cold cereal, oatmeal, bacon/sausage, breads and muffins, either pancakes or french toast, yogurt, smoke salmon, slices turkey, waffles. All this for $33.
We also had a $100 daily credit and Al at Coconut Cove helped us use up that credit. He provided excellent service and always made sure we were well taken care of.
One suggestion I would offer would be to have more vegetarian options on their menus. There is very little to choose from and made eating dinner at the hotel challenging. Lunch was ok with salads or a veggie burger from Sails, I special ordered a veggie quesadilla from room service one night.
Now a couple warnings for those who have not visited St Thomas before. This would be a difficult place for those with limited mobility. It is very hilly, mountainous and there are stairs everywhere. And I have only seen a couple elevators. The second comment is about the roads. They are narrow, windy, and have steep hills. Coming over the top of many hills, I am unable to see where the road ahead goes. Thankfully my husband is taller so he gets to see where the road is going before me and he was driving so it all worked out. People seem pretty patient with visitors like us driving slowly but driving is not for the faint of heart. Driving is on the left but the cars still have the driver sitting on the same side as on the mainland so the passenger sits on the side of the car that is in the middle of the road and the driver is on the side closest to the ditch. A little strange.
Other than those things, St Thomas is beautiful. A picture perfect view around every corner.
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- Also Known As:
- Ritz-Carlton St. Thomas Hotel St. Thomas
- St. Thomas Ritz-Carlton
- The Ritz-Carlton, St. Thomas U.S. Virgin Islands