First off, the good stuff. The resort has beautiful grounds (though they are a little worn) and is very well located for travelers who want to experience both St. Thomas and St. John (just a short ferry ride away. The resort facilities have everything you want in a Caribbean resort (kayaks, catamarans, snorkel gear, etc.). The food choices are varied, which gives good options which is good since there are limited options within walking distance - though red hook is a $10 cab ride away.
Now the bad: Although the resort advertises a guaranteed check-in time of 4 PM, we were left in our sweltering mainland clothes for three hours while we waited for a room (it was always 30 minutes away from being ready). This was particularly perplexing since we were there in the shoulder season. They also nickle and dimed us by making us pay for resort and club fees for the full day (even though we couldn't really use the facilities while we waited for our room). In the end, they refunded a part of the overcharge, but our trip was 50% more expensive because of additional fees that were not initially included in our booking. In addition, because the staff member at the registration desk said something different (quoting us a per room rate) than what she wrote down (a per person rate), the bill did not match expectations. When we noted the discrepancy, the staff pointed to the hand-written document that was completed after checked in and said they would look into it. They never did, and we never heard back. Our fault for not asking to see the completed document; their fault for overcharging, promising to look into our issue, and then not doing anything.
Make sure to confirm everything that you may get charged to do. Keep in mind that room, resort fee, and any other facilities charges are all separate.
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- Also Known As:
- Ritz-Carlton St. Thomas Hotel St. Thomas
- St. Thomas Ritz-Carlton
- The Ritz-Carlton, St. Thomas U.S. Virgin Islands