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“Fantastic service” 5 of 5 stars
Review of The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
5.0 of 5 Resort   |   6900 Great Bay, 00802, St. Thomas   |  
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$100 Resort Credit & More
Ranked #3 of 22 hotels in St. Thomas
Port Huron, Michigan
Top Contributor
87 reviews 87 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
“Fantastic service”
5 of 5 stars Reviewed November 9, 2012

We were in st. Thomas during a storm and lost power. We didn't feel comfortable in our condo so we went to the nearest hotel. We wished we had stayed the entire time at the Ritz. It was gorgeous and the people were fantastic. Carl at the front desk was especially helpful to us in our situation. The property is beautiful and well worth the extra money.

Stayed July 2012
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Top Contributor
101 reviews 101 reviews
21 hotel reviews
Reviews in 37 cities Reviews in 37 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 9, 2012

You get what you pay for and you will not be disappointed. The grounds are beautiful, the rooms are amazing and the service is top notch. I must mention Carl at the front desk because he went above and beyond to make our stay even better.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

This place was terrific, great island resort. Across the bay is St. John Island. The view at night, with the lights from the island combined with the stars, looked like a scene from a movie. The resort feels small, we were able to get to everything in a short period of time. Service was good, terrific restaurant on the resort, I can't say enough.

Room Tip: We were talked into the Club level upgrade. With the view as well as the other amenities, I would r...
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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fort worth
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 1, 2012

I'll start by say the setting of the hotel is awesome! It's straight out of a magazine. Other than the location, the property is quite average. I had a suite and a regular room, both were run down and quite frankly not up to "ritz" standards. The food was even worse than the rooms. I have never eaten so many French Fries. I hope that they update the property and food to match the location and the brand name.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 29, 2012

Location, Staff, Food, everything. They went the extra mile to make sure our honeymoon was fantastic. I cannot thank the staff there enough. We felt like royalty. Expensive but worth every single penny!

Room Tip: Not really a need to upgrade to ocean view. Seems like every room has a fairly good view and beach i...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winterville, North Carolina
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 27, 2012

VIsited the Ritz, St Thomas with a group for a seminar. Loved the enticing view, day and night, of St John. The room was clean, comfortable, and welcoming. We were in building D, on the first floor, which offered a decent view, but not one of the glorious bay. Would recommend a room closer to the lobby, and on a higher floor.

Food at the Asian Fusion bar/grill was very good, as was breakfast buffet and a la carte (try to bananas foster french toast). On the buffet, we found oatmeal, cereal, fruit and all the things mentioned as absent on another review. Our banquet night offered a really nice fish entree and fabulous chocolate torte.

We loved chillin on the beach, and the fast and friendly food/drink service there. The beach activites offered much for the active traveler.... Hobie sailing, sea kayaks, and snorkeling. Snorkeling in the bay we saw sea turtles, a school of squid, multiple starfish and conch. However, I would consider taking the snorkel sail or another snorkel trip offered on the island for the discriminating snorkeler. Colleagues dove with Patagon divers and reported wonderful shallow dives (30-40 feet) with swim throughs and lots of live coral. Diving was not on our agenda. Actually, we were so content on the beach and with sailing there, that we rarely sought other activities.

We found this Ritz to be very casual, but still offering the friendly, preemptive service on would expect. We would recommend this hotel to our friends.

Room Tip: Higher floor, closer to lobby building so you have a better view of the bay and St John
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Grand Rapids, Michigan
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 24, 2012

My wife and I stayed at the Ritz from Wednesday October 17th to Sunday October 21st. We were with a large group while visiting. I've never been so impressed by a property in my life. Every little detail from the moment we arrived to the minute we left was perfect. Their attention to detail is unreal. The quality of our room was outstanding. It was decorated with upscale luxury and the was meticulously clean. We had a blast here. The views are AMAZING. We stayed in the Freesia building, in room 250. Our view of the Bay and St. Johns was something that never got old. We dined at the Bleuwater restaurant, Sails, and the Great Bay lounge while were there. The food is NOT your typical resort food, but rather that of fine dining. We had so much fun here, and this resort is on our list of places to return in the future. We can't wait!!

Room Tip: Room 250 in the Freesia building has amazing views!!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#2 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands

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