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The Ritz-Carlton, St. Thomas: Traveler Reviews

5.0 of 5
6900 Great Bay, 00802, St. Thomas
Hotel amenities
The Ritz-Carlton, St. Thomas
Ranked #2 of 22 hotels in St. Thomas
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893 reviews from our community

Traveler rating
    491
    217
    91
    62
    32
See reviews for
Families
199
 
Couples
380
 
Solo
10
 
Business
50
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Top Contributor
76 reviews 76 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
“Amazing!”
5 of 5 stars Reviewed November 9, 2012

You get what you pay for and you will not be disappointed. The grounds are beautiful, the rooms are amazing and the service is top notch. I must mention Carl at the front desk because he went above and beyond to make our stay even better.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Toddamy about The Ritz-Carlton, St. Thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hated to come home”
5 of 5 stars Reviewed November 5, 2012

This place was terrific, great island resort. Across the bay is St. John Island. The view at night, with the lights from the island combined with the stars, looked like a scene from a movie. The resort feels small, we were able to get to everything in a short period of time. Service was good, terrific restaurant on the resort, I can't say enough.

Room Tip: We were talked into the Club level upgrade. With the view as well as the other amenities, I would r...
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Justin T about The Ritz-Carlton, St. Thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fort worth
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Not so Ritz-y”
3 of 5 stars Reviewed November 1, 2012

I'll start by say the setting of the hotel is awesome! It's straight out of a magazine. Other than the location, the property is quite average. I had a suite and a regular room, both were run down and quite frankly not up to "ritz" standards. The food was even worse than the rooms. I have never eaten so many French Fries. I hope that they update the property and food to match the location and the brand name.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask D A about The Ritz-Carlton, St. Thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Best Hotel Experience in my life”
5 of 5 stars Reviewed October 29, 2012

Location, Staff, Food, everything. They went the extra mile to make sure our honeymoon was fantastic. I cannot thank the staff there enough. We felt like royalty. Expensive but worth every single penny!

Room Tip: Not really a need to upgrade to ocean view. Seems like every room has a fairly good view and beach i...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask E H about The Ritz-Carlton, St. Thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winterville, North Carolina
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Grand, relaxing vacation with Ritz service”
4 of 5 stars Reviewed October 27, 2012

VIsited the Ritz, St Thomas with a group for a seminar. Loved the enticing view, day and night, of St John. The room was clean, comfortable, and welcoming. We were in building D, on the first floor, which offered a decent view, but not one of the glorious bay. Would recommend a room closer to the lobby, and on a higher floor.

Food at the Asian Fusion bar/grill was very good, as was breakfast buffet and a la carte (try to bananas foster french toast). On the buffet, we found oatmeal, cereal, fruit and all the things mentioned as absent on another review. Our banquet night offered a really nice fish entree and fabulous chocolate torte.

We loved chillin on the beach, and the fast and friendly food/drink service there. The beach activites offered much for the active traveler.... Hobie sailing, sea kayaks, and snorkeling. Snorkeling in the bay we saw sea turtles, a school of squid, multiple starfish and conch. However, I would consider taking the snorkel sail or another snorkel trip offered on the island for the discriminating snorkeler. Colleagues dove with Patagon divers and reported wonderful shallow dives (30-40 feet) with swim throughs and lots of live coral. Diving was not on our agenda. Actually, we were so content on the beach and with sailing there, that we rarely sought other activities.

We found this Ritz to be very casual, but still offering the friendly, preemptive service on would expect. We would recommend this hotel to our friends.

Room Tip: Higher floor, closer to lobby building so you have a better view of the bay and St John
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask bigdumbandugly about The Ritz-Carlton, St. Thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, St. Thomas

Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
Ritz-Carlton St. Thomas Hotel
St Thomas Ritz Carlton
Ritz Carlton St Thomas
Ritz-Carlton St. Thomas
Ritz St. Thomas
St. Thomas Ritz-Carlton
St. Thomas Ritz
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Address: 6900 Great Bay, 00802, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotels in St. Thomas
#1 Romantic Hotels in St. Thomas
#2 Top resorts Hotels in St. Thomas
#2 Luxury Hotels in St. Thomas
Price Range: $$$$
Hotel Class:5 star (5*)
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The Ritz-Carlton, St. Thomas
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