Let me start off by saying, I was a bit apprehensive when my husband told me he booked the Ritz. He started pulling nice clothes from his closet to pack, and all I thought was.....I do not want to be at an uptight snooty place with our young children!! Boy, was I wrong! This place was the nicest resort we have ever stayed at, and we travel quite a bit and have higher standards as far as accommodations go. When we arrived we were greeted with tropical drinks, they gave the kids "virgin" ones and he carried a bottle of rum to pour shots into ours! That was perfect considering our long flight with crabby kids! We were debating between an ocean view room and garden view, so they drove us to each room so we could see it. Take note;;; the ocean view room was no more spectacular than the garden view. I suggest you save the extra $ and just go with garden. In fact our balcony was even larger. (we were on the lower level).
We didn't leave the resort much as we grew accustom to the impeccable service from the staff! My 5 year old got water in his ear, so my husband asked someone if they sold anything to help with it. Rather than just telling him where to get it, they told him they would go get it and bring it to us. If that was enough, she had also got him ear plugs as well. Now, that to me, is going above and beyond! Every employee made an effort to really get to know us! Asked us about ourselves and remembered all our names And what we liked to drink and eat. Even as passing by they would greet us by our names. They made up our chairs by the pool ( incredible infinity pool!!) brought us fresh towels when they could see our were wet.
We did not use the kids program. When we travel its most always with our children. We go on vacation with them to BE with them and enjoy it. During the day is the fun time, the kids are so exhausted come nightitme, going to dinner becomes more of a chore. The kids program only runs until, 4pm. Which is a bit disappointing, as it would have been nice to have dinner with my husband while the kids could unwind at the kids program. I do feel as though they are lacking on that end.
The food in the Restaurant left something to be desired, but did the trick. I don't believe it matched up to rest of the resort. Sails, which is an out door restaurant, was great! We had lunch poolside everyday there.
We booked a cruise in the hotels signature catamaran, the Lady Lynsay....which is a little pricey for all four of us, but believe me.....you get your money's worth for sure! The hotels amazing service is also demonstrated on the boat! The kids loved it and we all had a blast! They brought out a whole spread on yummy snacks and the bar was open! I think that was our favorite part of the trip!
The hotel offers some water sports that are included (no charge) we took paddle boats outs, used snorkeling gear and the hobie sailboat....that was amazing!
I can't say enough wonderful things about this resort. We've been home for two days, and I am having a hard time adjusting to reality! Lol! This has set the bar extremely high for future travel.....but it's my husbands fault...not mine!! Lol!
Room Tip: We had room 119 a garden view king with a sofa sleeper. The sofa sleepers are only twins....just an...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.