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The Ritz-Carlton, St. Thomas: Traveler Reviews

5.0 of 5
6900 Great Bay, 00802, St. Thomas
Hotel amenities
The Ritz-Carlton, St. Thomas
Ranked #2 of 22 hotels in St. Thomas
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893 reviews from our community

Traveler rating
    491
    217
    91
    62
    32
See reviews for
Families
199
 
Couples
380
 
Solo
10
 
Business
50
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Westfield, New Jersey
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Top of the List”
5 of 5 stars Reviewed January 13, 2012

We stayed two days at the Ritz and the experience could not have been better. The staff is always smiling, anticipates your needs, and pampers you. The grounds are as beautiful as they come. The restaurants all serve quality food with excellent service. The room was ultra clean and large with service twice daily. I definitely recommend this hotel if your aim is to relax in luxury.

Room Tip: Ocean/pool view is nice although the garden views are also nice.
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 9 more reviews by Vikster101 for St. Thomas
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Magnificent isolation”
5 of 5 stars Reviewed January 8, 2012 via mobile

A magnificent hotel; fabulous service, fabulous rooms, beautiful setting. Great facilities; water sports, beach, infinity pool, spa, fitness facilities, tennis courts.

The hotel is off the beaten track on an island filled with hilly terrain and windy roads. Leaving the site to their than the little town of Red Hook is less than easy. Enormously overpriced taxis ($90 to the airport) encourage one to stay put. The prices, especially in the restaurants ( a bit overpriced on an overpriced island) seem to reflect the. Fact that there are not a lot of obvious alternatives.

In spite of this, perhaps the best hotel we Haves ever experienced. Take the Lady Linsey dinner sail to nearby St. John.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Mpols about The Ritz-Carlton, St. Thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Most incredible service!!! Pure paradise!”
5 of 5 stars Reviewed January 8, 2012

Let me start off by saying, I was a bit apprehensive when my husband told me he booked the Ritz. He started pulling nice clothes from his closet to pack, and all I thought was.....I do not want to be at an uptight snooty place with our young children!! Boy, was I wrong! This place was the nicest resort we have ever stayed at, and we travel quite a bit and have higher standards as far as accommodations go. When we arrived we were greeted with tropical drinks, they gave the kids "virgin" ones and he carried a bottle of rum to pour shots into ours! That was perfect considering our long flight with crabby kids! We were debating between an ocean view room and garden view, so they drove us to each room so we could see it. Take note;;; the ocean view room was no more spectacular than the garden view. I suggest you save the extra $ and just go with garden. In fact our balcony was even larger. (we were on the lower level).

We didn't leave the resort much as we grew accustom to the impeccable service from the staff! My 5 year old got water in his ear, so my husband asked someone if they sold anything to help with it. Rather than just telling him where to get it, they told him they would go get it and bring it to us. If that was enough, she had also got him ear plugs as well. Now, that to me, is going above and beyond! Every employee made an effort to really get to know us! Asked us about ourselves and remembered all our names And what we liked to drink and eat. Even as passing by they would greet us by our names. They made up our chairs by the pool ( incredible infinity pool!!) brought us fresh towels when they could see our were wet.

We did not use the kids program. When we travel its most always with our children. We go on vacation with them to BE with them and enjoy it. During the day is the fun time, the kids are so exhausted come nightitme, going to dinner becomes more of a chore. The kids program only runs until, 4pm. Which is a bit disappointing, as it would have been nice to have dinner with my husband while the kids could unwind at the kids program. I do feel as though they are lacking on that end.

The food in the Restaurant left something to be desired, but did the trick. I don't believe it matched up to rest of the resort. Sails, which is an out door restaurant, was great! We had lunch poolside everyday there.

We booked a cruise in the hotels signature catamaran, the Lady Lynsay....which is a little pricey for all four of us, but believe me.....you get your money's worth for sure! The hotels amazing service is also demonstrated on the boat! The kids loved it and we all had a blast! They brought out a whole spread on yummy snacks and the bar was open! I think that was our favorite part of the trip!

The hotel offers some water sports that are included (no charge) we took paddle boats outs, used snorkeling gear and the hobie sailboat....that was amazing!

I can't say enough wonderful things about this resort. We've been home for two days, and I am having a hard time adjusting to reality! Lol! This has set the bar extremely high for future travel.....but it's my husbands fault...not mine!! Lol!

Room Tip: We had room 119 a garden view king with a sofa sleeper. The sofa sleepers are only twins....just an...
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
Ask timetraveler330 about The Ritz-Carlton, St. Thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“What a great place!”
5 of 5 stars Reviewed January 8, 2012

Wonderful, gorgeous hotel, with fantastic service. The people who work here are so nice, and it really seems to come from the heart. We had a blissful week here. Our room overlooked the Carribean, our bed was so comfortable. The drinks were amazing. My only criticism would be that I would've liked to hear some indigenous music, instead of really corny reggae Xmas songs, and the food in the main restaurant could be better, but all one the most restful vacations we've ever had. We were lucky to arrive the week before Xmas, and just as we were leaving, it became very crowded and I would advise going there one to 2 weks before Xmas, or after New Years. Also, I've heard it's less windy in late January, the wind was alittle annoying. But all in all a great place.

Room Tip: Be sure to get a room on the sea.
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
“Awesome service at Coconut Grove Restaurant (Ritz)”
5 of 5 stars Reviewed January 7, 2012

Chef & Manager (William & Michael) are the living proof that Ritz stands for unsurpassed customer service.

We are vegan and attended the new years eve celebration in this casual, ocean front restaurant. The menu was a fixed buffet that at first looked somewhat vegan friendly.

When we arrived, we learned that most buffet items that could have been vegan were cooked with animal products. So there was almost nothing for us to eat expect a humble salad.

We spoke with Manager. He wasted no time to have the Chef come over to talk to us. The Chef, in a very professional manner, asked questions to learned about our dietary needs.

With almost no guidance from us, he proceeded to prepare a custom-plate for us. Not only was the thought amazing but the quality, flavors and creativity of the dishes were amazing!

Michael and William made our New Years Celebration a night to remember. Make sure that during your stay you stop by this casual restaurant and enjoy the genuine, great service & amazing food.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about The Ritz-Carlton, St. Thomas

Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
Ritz-Carlton St. Thomas Hotel
St Thomas Ritz Carlton
Ritz Carlton St Thomas
Ritz-Carlton St. Thomas
Ritz St. Thomas
St. Thomas Ritz-Carlton
St. Thomas Ritz
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Address: 6900 Great Bay, 00802, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotels in St. Thomas
#1 Romantic Hotels in St. Thomas
#2 Luxury Hotels in St. Thomas
#2 Top resorts Hotels in St. Thomas
Price Range: $$$$
Hotel Class:5 star (5*)
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