Went to St Thomas for a family holiday over Christmas - overall impression is this is a very unique upscale Carribean property suited to US tastes.
The service level was way beyond anything we have experienced in the carribean. The quality of the resources, the abilityof the staff to assist and the overall demeanor of the staff servicing the front of the house, the club lounge as well as the pool and beach area was terrific.
We had a wide assortment of rooms as we had a large group and overall the rooms are fine. Big large luxurious beds with great Frete linens. Bathrooms had been redone a few years ago to accomodate a seperate shower and toilet area as well as double sinks and a small soaking tub. It is high quality but no doubt a retro fit - one done to goods standards for the US (exceptional for the caribean) but not exceptional. However way above functional and definetly well suited to the Ritz brand.
The rooms are decorated pretty basically, the desk and small sleep sofa are functional and have no unique features. The 32 inch lcd tv in the regular guest room was fine, the 55" in the Suite was excellent. All of the rooms had the cool Ritz coffee service in the box that has a single serve machine with all of the accouitraments in a wicker box, very nice! Balconies were huge and the furniture heavy gauged with fine cushions. The hard wall in front of each balcony kept us from really enjoying the space, nice for a room service meal but really annoying if trying to sit and read and enjoy a by the sea experience.
This property has a club room that is very dramatic and staff that is comparable with any in the chain. Accomodating, friendly and outgoing we enjoyed our interaction with the staff. Breakfast provided the standard club fare, oatmeal, cold cereal, yogurt parfaits, toast, bagels, muffins, juice, hard boiled eggs. Late afternooon snacks included a great cheese service and a few nibbles as well as fresh fruit and veggies. Similar service for pre-dinner apps but great cocktail service - a different cocktail of the day offered, access to a full bar and standard Ritz wine choices - Steven Kent and William Hill. Deserts, cookies, coffees and after dinner drinks all done well. The lounge itself is divided into multiple sections, a concierge desk on the left upon entering, down a set of dramatic stairs to a backward L shaped area with floor to ceiling views of the ocean/beach; to the left a kids area, to the right food displays and past that an adults only area of sofas and tables looking out on the beach. A door leads outside to two levels of tables and chairs that provide the same great view of the beach and bay.
Fitness center well stocked with relatively new treadmills, bikes and elipticals with LCD TVs most positioned with windowed water views. Both free weights and weight machines were plentiful and in great shape.
The pool is an "ess" shaped infinity that had pleanty of loungers with Ritz blue cushions and small tables and umbrellas availabole for every thrid chair or so. The staff was exceptional and attentive at setting up and also keeping chair hogs from spoiling the day for us late sleepers.
Same team kept the beach up to speed, and even though the house was full everyone seemed to get what they wanted, beach chairs with bimini tops were plentiful.
Beach services included free use of hobie cats, wind surfing, kayaks and paddle botas, these were used quite often and eays to btain. Lessons were provided by the staff and were the hardest thing to come by, plan ahead if you want to use this service. A crafts table creating "sand art" was fun and for $10 to $20 you could create a custom sea shell / art glass take home that was very popular.
There were two extra cost items at the beach area, three tented cabanas at one end of the beach and a private beach gazebo at the other. The gazebo worked well for us as we had a large group of 14 of us and it entitled us to secure a private beach area we could all sit togther in. Both the gazebo and the cabanas came with a dedicated attendant with great service for water, drinks, food, etc. Beach/pool food service was well above par but standard US fare like burgers and chicken ceasar salad plus excellent fish tacos but Pepsi products only for drinks.
The hotel's restaurants are innovative and fun except the breakfast service which is standard US hotel $35 buffet with all teh trimmings, done as well as can be expected. Lunch service by the pool or at Sails is executed very well, wait times are minimal for the Carribean, no real "island time" issues. Dinner service is in two restarurants, - one casual with a great sushi bar and patiio and outdoor seating, one more formal with excpetinal steaks and fish but prices to go with it. Both restaurants have backlit menus that are geat fun for the kids and allow us 50+ year old the ability to actually see a menu when dining outside.
The hotel has a catamaran that they run day trips and evening sunset sails, drinks and food are bountiful and of high quality. The captain, Patrick is skilled and a great knowledge source of the islands and historivcal points of interest.
All in all a great warm winter holiday location, priced outrageously ($1300 per nigth for a club floor room during the holiday season w/ 7 night minimum) but certainly one of the highest service quality experiences in the carribean.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.