We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible Service” 3 of 5 stars
Review of Havana Blue

Havana Blue
5 Estate Bakkeroe, 00802, St. Thomas
+1 340-715-2583
Website
Improve this listing
Reserve with OpenTable
Havana Blue is not available for your requested time. Choose another time, or search restaurants with availability.
The time you selected has already passed.
Ranked #18 of 223 Restaurants in St. Thomas
Certificate of Excellence
Cuisines: American, Spanish, Asian
More restaurant details
Restaurant details
Good for: Scenic view, Bar scene, Romantic, Local cuisine, Special occasions, Business meetings
Dining options: Late Night, Dinner, Full Bar, Outdoor Seating, Reservations, Seating, Waitstaff
Description: Our restaurant combines the warm, rustic culture and robust flavors of Latin America with the exotic spices and tangy sauces of the Pacific Rim. We also provide our guests with unmatched, ocean front views of tropical sunsets and enchanting cruise ships embarking out to the Caribbean Sea. Brace your senses as you prepare to indulge in aromas and flavors like never before. We have over 100 hand-selected premium and reserve wines.
Rush, New York
Level Contributor
13 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Terrible Service”
3 of 5 stars Reviewed September 10, 2013

Beautiful decor and ambience. Food was good, not great. But most dissappointing was the service. We had reservations, but when we arrived our table was not ready, even though the restaurant was not crowded at all. Service was very slow and our waiter was rude as well. I ordered ice cream for dessert and it took over 20 minutes. By the time it came to the table, it was half melted. Dinner took over 2 1/2 hours. We were not very impressed.

  • Visited September 2013
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Atmosphere
    • 1 of 5 stars
      Service
    • 4 of 5 stars
      Food
Helpful?
Thank Lou Ann O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWaterMG, Management at Havana Blue, responded to this review, September 16, 2013
It's a pretty rare occasion that our servers disappoint, Lou. We definitely apologize if you received any rude or slow service. That's not what we're about here, and we welcome any more input you have on your visit. If you could email us to let us know when you came by, and who your server was, we'll definitely address this and any other comments. Should you find yourself back in St. Thomas, we'd love another opportunity to show you how out of character this was for us. We apologize again.

Best regards,

HAVANA BLUE Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,789 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Bountiful, Utah, United States
Level Contributor
3 reviews
“Fabulous!”
5 of 5 stars Reviewed September 7, 2013

This place is amazing! The view of the ocean and surrounding islands was incredible. Our server was knowledgable and made excellent recommendations. I had the Mahi Mahi and my husband had the Filet and both exceeded our expectations. Do yourself a favor and order a side of the Tostones. Overall, this was the perfect place for an island birthday celebration.

  • Visited September 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
Thank Kim_Millard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWaterMG, Management at Havana Blue, responded to this review, September 11, 2013
Thanks for the glowing review. We're delighted to hear you and your husband enjoyed celebrating at HAVANA BLUE. If you're ever back in St. Thomas, we'd love to host you again!

Best regards,

HAVANA BLUE Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Walton Beach, Florida, United States
Level Contributor
14 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“1/2 price happy hour! Tapas wee exceptional! Mojitos fantastic and Lindsy our bar tender was the best!”
5 of 5 stars Reviewed September 5, 2013 via mobile

Highly recommend a stop to belly up to the bar or sit down and have a fantastic dinner! View is amazing, good even better!

  • Visited September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
Thank tbird2830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWaterMG, Management at Havana Blue, responded to this review, September 9, 2013
We love being a spot where people can swing by for some Happy Hour treats, or settle in for a romantic sunset and exceptional meal. We appreciate your recommendation for both experiences! You can bet we'll let Lindsay know that you appreciated her great service, too. If you find yourself back in St. Thomas, we'll be waiting with the perfect Happy Hour specials to kick your evening off right. Thanks for the kind review.

Best regards,

HAVANA BLUE Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Jason was amazing!!!!!”
5 of 5 stars Reviewed September 5, 2013

Best service we have ever had and the food was delicious. Jason was an amazing sever. Chilean Sea Bass is a must and the Tuna was fantastic. Havana Blue was our best choice for our last night on St. Thomas :)

  • Visited September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
Thank Tiffanifreesmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWaterMG, Management at Havana Blue, responded to this review, September 9, 2013
Nothing like saving the best for last! We're so glad you stopped in to HAVANA BLUE before ending your vacation in St. Thomas, Tiffani. Excellent recommendations, and we'll be sure to pass your kind words on to Jason. Hope you'll get a chance to come back to the island and see us again soon. Thanks for the great review!

Best regards,

HAVANA BLUE Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level Contributor
13 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Memorable evening at Havana Blue!!!”
5 of 5 stars Reviewed September 4, 2013

After 7 days on a catamaran charter thru the BVI's, we were ready for a great meal and cocktails. The seabass & tuna were outstanding, the wine list incredible, and the chocolate martini's were out of this world. Amazing service and great setting right on the beach. Sexy restaurant not to be missed in St Thomas. Go, go, go!!! Can't wait to go back next year!!!

  • Visited August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
Thank AVM12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWaterMG, Management at Havana Blue, responded to this review, September 9, 2013
It was our pleasure to provide the great meal and cocktails that you were so ready for! Thank you stopping in at HAVANA BLUE to spend a wonderful evening with us. You definitely did it right, and we're glad you enjoyed every item you ordered. Here's to a speedy year so you can come see us again! Thanks for the fantastic review and recommendation to others.

Best regards,

HAVANA BLUE Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Havana Blue also viewed

Frenchtown, St. Thomas
Charlotte Amalie, St. Thomas
 

Been to Havana Blue? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing