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“Terrible Service” 3 of 5 stars
Review of Havana Blue

Havana Blue
5 Estate Bakkeroe, St. Thomas
+1 340-715-2583
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Ranked #22 of 181 restaurants in St. Thomas
More restaurant details
Restaurant details
Good for: Romance, Bar scene, Doing business, Local cuisine, Special occasions, Scenic view, Entertaining clients
Dining options: Breakfast/Brunch, Dinner, Reservations, Delivery, Late Night, Dessert
Description: “Tropical serenity meets cutting-edge chic.” These descriptive words spoken by co-owner, Nicole Horstmeyer, best describe the company vision of Blue Shore Grill which owns and operates the Frenchman’s Reef & Marriott Morning Star Beach Resort’s hottest restaurant – HAVANA BLUE. Overlooking Morning Star Beach, HAVANA BLUE is by far the island’s most sought after restaurant. The stunning décor features an eclectic mix of New York, South Beach and the Caribbean style to create a hip, yet approachable vibe. The restaurant’s cuisine combines authentic Cuban and Latin dishes with exotic spices and tangy sauces from the Pacific Rim. All of this, combined with the restaurant’s oceanfront location, creates a culinary experience unlike any other in the Caribbean.
Rush, New York
Senior Reviewer
6 reviews 6 reviews
6 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Terrible Service”
3 of 5 stars Reviewed September 10, 2013

Beautiful decor and ambience. Food was good, not great. But most dissappointing was the service. We had reservations, but when we arrived our table was not ready, even though the restaurant was not crowded at all. Service was very slow and our waiter was rude as well. I ordered ice cream for dessert and it took over 20 minutes. By the time it came to the table, it was half melted. Dinner took over 2 1/2 hours. We were not very impressed.

  • Visited September 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWaterMG, Management at Havana Blue, responded to this review, September 16, 2013
It's a pretty rare occasion that our servers disappoint, Lou. We definitely apologize if you received any rude or slow service. That's not what we're about here, and we welcome any more input you have on your visit. If you could email us to let us know when you came by, and who your server was, we'll definitely address this and any other comments. Should you find yourself back in St. Thomas, we'd love another opportunity to show you how out of character this was for us. We apologize again.

Best regards,

HAVANA BLUE Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,052 reviews from our community

82% Recommend
    654
    212
    110
    45
    31
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • French first
  • Norwegian first
  • Spanish first
  • Any
English first
Bountiful, Utah, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Fabulous!”
5 of 5 stars Reviewed September 7, 2013

This place is amazing! The view of the ocean and surrounding islands was incredible. Our server was knowledgable and made excellent recommendations. I had the Mahi Mahi and my husband had the Filet and both exceeded our expectations. Do yourself a favor and order a side of the Tostones. Overall, this was the perfect place for an island birthday celebration.

  • Visited September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWaterMG, Management at Havana Blue, responded to this review, September 11, 2013
Thanks for the glowing review. We're delighted to hear you and your husband enjoyed celebrating at HAVANA BLUE. If you're ever back in St. Thomas, we'd love to host you again!

Best regards,

HAVANA BLUE Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Walton Beach, Florida, United States
Contributor
12 reviews 12 reviews
9 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“1/2 price happy hour! Tapas wee exceptional! Mojitos fantastic and Lindsy our bar tender was the best!”
5 of 5 stars Reviewed September 5, 2013

Highly recommend a stop to belly up to the bar or sit down and have a fantastic dinner! View is amazing, good even better!

  • Visited September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWaterMG, Management at Havana Blue, responded to this review, September 9, 2013
We love being a spot where people can swing by for some Happy Hour treats, or settle in for a romantic sunset and exceptional meal. We appreciate your recommendation for both experiences! You can bet we'll let Lindsay know that you appreciated her great service, too. If you find yourself back in St. Thomas, we'll be waiting with the perfect Happy Hour specials to kick your evening off right. Thanks for the kind review.

Best regards,

HAVANA BLUE Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Jason was amazing!!!!!”
5 of 5 stars Reviewed September 5, 2013 via mobile

Best service we have ever had and the food was delicious. Jason was an amazing sever. Chilean Sea Bass is a must and the Tuna was fantastic. Havana Blue was our best choice for our last night on St. Thomas :)

  • Visited September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWaterMG, Management at Havana Blue, responded to this review, September 9, 2013
Nothing like saving the best for last! We're so glad you stopped in to HAVANA BLUE before ending your vacation in St. Thomas, Tiffani. Excellent recommendations, and we'll be sure to pass your kind words on to Jason. Hope you'll get a chance to come back to the island and see us again soon. Thanks for the great review!

Best regards,

HAVANA BLUE Management
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Miami
1 review
“Memorable evening at Havana Blue!!!”
5 of 5 stars Reviewed September 4, 2013

After 7 days on a catamaran charter thru the BVI's, we were ready for a great meal and cocktails. The seabass & tuna were outstanding, the wine list incredible, and the chocolate martini's were out of this world. Amazing service and great setting right on the beach. Sexy restaurant not to be missed in St Thomas. Go, go, go!!! Can't wait to go back next year!!!

  • Visited August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWaterMG, Management at Havana Blue, responded to this review, September 9, 2013
It was our pleasure to provide the great meal and cocktails that you were so ready for! Thank you stopping in at HAVANA BLUE to spend a wonderful evening with us. You definitely did it right, and we're glad you enjoyed every item you ordered. Here's to a speedy year so you can come see us again! Thanks for the fantastic review and recommendation to others.

Best regards,

HAVANA BLUE Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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