My wife and I were super excited about going to Havana Blue for dinner during our Honeymoon. We made reservations for 6:30pm, when we got there the restaurant was empty; however they put us in the back of the restaurant with no view and a table that barely sat 2. I asked to move to one of the tables with a view and they told us no that all those tables had been reserved. I said fine we will just come back later in the week when we can get a better table. They then found us a table with a view. We there for 1 hour during this time all the tables that had the great views never had anyone occupy them.......so why could we have not sat there??
I saw a sign that said buy 1 well drink get 1 free, so when we ordered our drinks the waitress Denise (very rude and no customer service skills) said that's only if we sit at the bar. I said fine why does the sign not say that, she said don't know and walked away.......Our food was actually pretty good, over priced though. Twice I had to get up and look for Denise or a Hostess to ask for refills of water and our bottle of wine that we bought, for some reason they kept at the bar and not on our table. Each time I asked for something they seem very annoyed at us. I ordered a dessert drink from the menu, Denise said we don't have that drink I said it's on your menu she grabbed the menu from me and said that's an old menu. She handed me a new menu and the drink was still listed, but the price was $2 more. I said I want this drink and for the price I saw it for on the first menu, she said fine. I went to the restroom and again saw 3 more different signs advertising the drink special buy 1 well drink get 1 free.....When I got back I asked to speak with a manager, he came over never gave me his name, I explained everything to him and how disappointed we were about everything, he said ok let me check something and walked away......he never came back just took off 1 of the well drinks we had....I didn't ask for anything, I was also charged the extra $2 bucks for the dessert drink. How rude that the manager never came back, never apologized........We spent almost $200.....what a waste of money and time on our Honeymoon. ST. THOMAS HAS WAY TO MANY OTHER GREAT RESTAURANTS WITH BETTER FOOD AND BETTER SERVICE. DON'T WAIST YOUR TIME OUR MONEY!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.