We stayed 11/28/13-12/1/13. I know that sounds harsh but this is our second time back and definitely our last! We had booked a loft room since our daughter was with us. First of all they moved check in from street level up to where the bar area is or was... never bothered to find out more about their bar since we were not there for that. So we had to lug our luggage up the stairs and over the bridge. We promptly noticed that the pool was out of commission even though when we booked we had emailed the hotel directly to ask if the pool was going to be open this year since last year it was closed. Per the owner Jack he had told us it would. Unfortunately the pool got a leak but they never bothered to let us know or we would have booked elsewhere. They do not assist you with your luggage to your room... so up two more flights of stairs. The loft room was nice at first glance but it was so hot in there. Both air conditioners are in the loft area and the downstairs section never cooled down. The windows are sealed shut so you can't open those for a breeze. One of the large windows didn't even have blinds on them. We tried to not complain and just suck it up. We were there for fun not complaining. When we got back the first night we found out the light in the loft did not work. This was discerning for the person upstairs had to ask us to turn on lights so they were able to see what they were doing. Again going to try and tough it out. Next morning we realized that there was no cable or satellite TV and NO HOT WATER. Ok.. no biggie.. we can live without TV... hot water... well it is warm there so cold showers weren't the worst thing on earth. But there are no alarm clocks or clocks of any sort in the rooms. Very frustrating. Well on our second day there it rained... a lot. Friday evening we noticed water on the floor and figured well.. old building we just won't put anything on the floor. We let the housekeeper know the next morning (she is fabulous by the way... absolute sweetheart who does an excellent job) along with all the other issues with the room. She got someone on them right away. Saturday morning... raining again... still leaking... sigh.. ok it's nature. But when we came back and it was a lot worse and was getting the bed wet that was enough. The front desk wasn't too concerned. They sent the housekeeper to fix the problem. She right away called and told them to move us. The front desk wanted to put us in a small room with a cot. She argued and until I stated we had paid for the loft room for a reason they finally agreed. As I was trying to move all the bags we had the housekeeper finally got someone there to help me carry my bags... because I had to go down two flights of stairs... across the bridge.. and then up 3 flights of stairs carrying everything we had brought. (I was the only one who had returned to the room at that point). The new rooms were great... cooled quickly, TV's worked, hot water, and no leaks. But oh dear goodness later that night whoever was in the room below us fought from 1:30am to 4:30 am and no one at the hotel did anything about it. I was scared to death. They were cussing and throwing stuff. So the next morning we got showers and got our stuff to leave. While getting out of the shower we got a knock on the door and was advised that we had to stop because it was leaking to the room below us!!! Told the front desk about some of the issues and she said ok. I advised we were never coming back and she said ok. Obviously the new owners do not care about customer service. Sorry to see this happen. Really liked the rooms and location.
- Also Known As:
- Hotel Club Commanche St. Croix/Christiansted, U.S. Virgin Islands