I booked this hotel based on the reviews/review I saw on Travelocity. I was orginally booked for this hotel from May 17,2012 - May 20, 2012. Once I arrived with my mother at this hotel we were given only one room key (mind you it was two of us)
We went to the room on the third floor and opened the door. The room was filthy and the air conditioner didn't work. I went to explain to the front desk that the room was dirty and the air conditioner was blowing warm air. My mother has asthma and I was afraid the humid and dirty room would set her asthma off. I was given another room that was considered an upgrade. I went into that room, it was even more filthy, air conditioner didn't work and the bathroom door was hanging off the hinges and the curtains were torn and hanging off the rods. Disgusting. When I went back to the front desk I was given yet another room. This was the suite. In all fairness the room was clean, and the air conditioner worked. The furniture was dated and in order to access the room you had to go outside the hotel around the corner, open a stell gate and walk by the dumpster. The windows had bars on them. By this time (we arrived at the hotel around 2:30 p.m.) it was 6:30 p.m. we were exhausted, we decided to stay the night and check out to another hotel in the morning. I will say the hotel staff was very nice and tried to be as helpful as they could. The hotel management should be ashamed of themselves for posting this as a vaction hotel. It is more of a transient hotel (in my opinion) For a better/cleaner hotel in the same area go to King's Alley which Travelocity does not list.
One other thing, I was very disappointed with Travelocity. When I started having problems I called to see what could be done. I spoke with one representative/supervisor who stated that he would call me back in twenty minutes. After 30 minutes passed I called again and spoke with a supervisor name Jasmine. She basically told me another supervisor was working on it and she didn't want to go behind him. Even after explaining that my mother has asthma and is wheezing could you at least call the othe supervisor and see what he is doing and help me. She said no. I then re called Travelocity and spoke with Elizabeth who was able to help me. After speaking with her the hotel stated that they would refund my money in full and we were able to book at another hotel without incurring additional cost. Travelocity really should look into their policies of helping travelers who use their site. And send their employees to a training on how to deal with the public. Now each time I spoke with a representative. My thanks to Elizabeth and I hope she gets the reconigtion (I know I spelled that wrong) and accomdation that she deserves. Thank you Elizabeth.
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- Also Known As:
- Hotel King Christian
- King Christian Hotel St. Croix/Christiansted, U.S. Virgin Islands