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“a little run down but the people make up for it” 4 of 5 stars
Review of Chenay Bay Beach Resort

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Chenay Bay Beach Resort
3.0 of 5 Resort   |   East End Rd, Route 82, Christiansted 00824, St. Croix   |  
Hotel amenities
Ranked #10 of 16 hotels in Christiansted
Florida
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
“a little run down but the people make up for it”
4 of 5 stars Reviewed May 7, 2013

Just came back from a vacation at the Chenay Bay resort, here is the objective review:
At night the place is riddle with mosquitos and things that bite you, the buildings are old, the bathroom doesnt have AC so if you leave the window open it turns into a very humid area, in which you can see condensation forming on the wall adjacent to your room which is eventually going to turn into mold. The grounds are kept clean, the gardens look taken care off, the restaurant has daily specials and prices that resemble those around the rest of the island, the place is about 15 mins drive from Christiansted, an hour away from Frederiksted the second town in the island all the way on the west end of the island, 10 mins from the east end of the island.

Now here is the subjective review:
What makes this resort worth the while are the people, on the first day we arrived the check in lady was very pleasant, her and the security guard where honest when answering our questions. The guy at the bar didnt hesitate to give us a bucket of ice when asked and even refilled our soda before we headed back to the room due to the incredible amount of mosquitos that were eating us alive (BRING BUG SPRAY), on our second to last day we got our rental car REALLY dirty, the grounds keeper helped us by letting us wash the car with their hose and even use their vacuum to clear the car, the housekeeping staff cleaned our rooms everyday, and on a particular day even washed our dishes (which I never expected them to do).

Unfortunately I didnt get to swim in the bay so I cant comment on that.

My conclusion is that yes the place is run down and needs some fixing, but for the price we paid and the way we were treated I was more than happy with my stay there and would come back to it.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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311 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
falls church va
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed April 26, 2013

My husband and I kept saying "if someone would just come in and put a little bit of money into this place it could be really nice". The beach and pool are great, and we enjoyed the food and wait staff at the restaurant. However, the rooms leave a lot to be desired. Based on reviews, we requested and received a "renovated room". Our phone didn't work the entire week, so every time we had a problem we had to walk down to the front desk to talk with them about it. Our shower didn't work on day one, but it was fixed in 30 minutes. Our remote was missing, but it was replaced within an hour. We only had one actual pillow on our two beds for the entire family -- and we didn't notice this until the office had closed, so we had to sleep on shams (eek) the first night. The towels were thin and worn -- I found a lot of hairs that did not belong to my family on them. We encountered a cockroach in our bathroom (which is hard to avoid in those kinds of environments). We decided to get the villa so we could buy groceries and cook. If you are thinking of doing this, there are a few things you should know. If you don't have a car, you really are stuck at this location. They offer a shuttle for two for $24 to go to the grocery. Once at the grocery, a box of cereal costs $8. Island prices for sure. We bought the staples, but our cooking experience was rough going. The two burner stovetop is crammed behind the door -- a toaster and a coffee pot are on a shelf above the stove and a microwave takes the entire counter space. Every morning, we had to shuffle all of the items to have coffee, toast, and eggs -- you just can't use it all at the same time. Meanwhile, the door keeps falling into the cook unless you prop it up with a chair. The furniture on the balcony: two plastic chairs and one plastic table. We spent a lot of time out there -- it would have been great to have comfortable outdoor chairs. A local gave us the update that the place is going through transition and has new management. My advice -- wait until they work the kinks out.

Room Tip: Room 50 would have been great -- full view of the ocean, steps from the pool, and with its own parki...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelley E, Public Relations Manager at Chenay Bay Beach Resort, responded to this review, May 2, 2013
Thank you for taking the time to share your experience and travel tips! Our current management team does try their best to accommodate guests when a problem is brought to their attention, such as your phone and pillows. We are truly striving to create enjoyable vacations in St. Croix - we are sorry you had some issues, but we appreciate the feedback as we will use it to continue to improve Chenay Bay Beach Resort.
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Nebraska City, Nebraska
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 10, 2013

This was a dream trip for my husband and me! For the price and location, we were more than satisfied with our stay. Our cottage was clean and had all the amenities we needed (although the microwave was from 1980 and the phone didn't work--we didn't care!) The front desk workers were helpful if not overly friendly and the staff at Mahi's was wonderful and helpful in giving good advice on what to do on the island. We didn't encounter any hotels that had as great of a location. It was quiet and beautiful. All my husband and I wanted was a romantic getaway and we certainly got that!! Do be sure to rent a car, as anything you'll want to get to is miles away.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelley E, Public Relations Manager at Chenay Bay Beach Resort, responded to this review, May 2, 2013
Thank you for sharing your experience! We are delighted that you enjoyed the island - it sounds like you love all the things about our location that we do! Please come back and see us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
md
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 9, 2013

I knew from other reviews that this isn't a 4 star resort but I'd be hard pressed to give it 1. And that would only be for the lovely beach where it's located. The hotel is in bankruptcy/receivership. Our room was dirty, (hairs on the phone there when we arrived and stayed through departure), towels were almost see-through, shower very difficult to use-plate holding the faucet was totally detached from the wall-, mold in the shower. I think the staff did the best they could under the circumstances and were very friendly.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelley E, Public Relations Manager at Chenay Bay Beach Resort, responded to this review, May 2, 2013
We apologize that your experience at Chenay Bay was not ideal. Our team does try very hard to make sure everyone has an enjoyable vacation. We hope that given the issues you still enjoyed St. Croix and return to the island. Thank you so much for your feedback as we do read and keep all of it to share with staff to continue to improve Chenay Bay Beach Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmetto, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 8, 2013

Chenay Bay is currently for sale due to bankruptcy, so while they are trying to do their best, it left a lot to be desired. The resort is situated on a hill, with no car access to the cabins. So if you have difficulty walking for any reason, it is not "less-abled" friendly. The room I was in had 2 round rust spots for a hot plate, and the hot pad of the coffee pot was also just rust. It worked, tho! Most days, the staff left coffee for me. The bathroom had no place to put anything, and while the shower wasn't as mildew-free as I would have liked, it wasn't terribly bad. There were no bugs in the room (or lizards), which is a big plus in my book. I hope whoever buys it has the capital to fix it up. It's right on the beach, and only about 10 minutes from Christiansted. I would call this a 2-star resort, at best.

Room Tip: Be sure to ask for a room that's been renovated.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelley E, Public Relations Manager at Chenay Bay Beach Resort, responded to this review, May 2, 2013
Thank you for providing us with feedback from your stay at Chenay Bay! We are sorry that you encountered some issues while staying with us.

While we do not regularly allow vehicles back through the resort if someone has their luggage or groceries we are happy to allow them to drive back as to not inconvenience anyone. We are sorry you were not informed of this option.

Our team does our best to help guests have the most enjoyable experience possible, so thank you very much for your feedback so we can share it and continue to improve!
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bethlehem. PA
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 24, 2013

this resort is oceanfront, and on the quiet (and safe) east end of st croix.
i chose ths resort becase of its cottage style set up. i personally don't like crowded high rise resorts. the units (if you get a timeshare unit) are more than adequate: tastefully decorated, clean, mini kitchen (so you don't have to take time away from the pool or beach for breakfast or lunch), and a porch that generally faces the ocean. nightly sunset view from your porch but use the bug spray at that hour
the units are functional, but not luxurious. those seeking luxury should stay at the buccaneer or rent a condo on vrbo. i generally spend the day at the pool, the beach, or exploring. so luxury isnt as important as location and value.
granted, this resort need some repair and updating. but a new owner has purchased the property. i am sure the upgrades will address most, if not all, of the legitimate complants mentioned in other reviews.
the staff and management at the resort are pleasant, helpful, and kind. housekeeping in the timeshare units cleans the unit once during a week. their service was excellent
while staying at chenay bay, you absolutely need a car. we rented a convertible jeep wrangler, which significantly added to the pleasure of traveling throughout the island. the resort is accessible to the quiet beauty of the east end: point udall, isaac bay (a 20 minute hike that is really worth the effort), and many other spots..we took a snorkeling trip with Llewellyn, on his trimaran sailboat to buck island. this excursion was limted to six passengers. he sails from the st croix yacht club. this is not to be missed.

Room Tip: i don't think you are likely to get one of the upgraded rooms through cheap caribbean
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelley E, Public Relations Manager at Chenay Bay Beach Resort, responded to this review, April 3, 2013
Thank you so much for your feedback and tips!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhode Island
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 20, 2013

We travelled to St. Croix and Chenay Bay for our fifth visit in as many years and the novelty has not worn off. Meeting Charmaine each time, it's like we haven't left. We always stop for groceries on the way from the airport, unload and unpack and by 8:00 pm on Saturday, we've got cocktails on the deck with Segovia playing softly in the background. We absolutely love the cabin versus hotel fomat: no neighbors above, below or on either side. We have stayed in unit 18 a couple of times because we like being removed from the more heavily travelled pathways. I have seen people complain about this and that and I will state that it is not a Bucaneer style resort, but we don't like Bucaneer-style resorts. It's quite laid back, as are the fellow guests. There are some folks we've seen several times and it lends to a more comfortable experience. I strongly suggest people research before they go. Your stay at Cheam is going to be very unstructured, quiet in the evenings and it seldom seems crowded. I can honestly say that I have not had any of the troubles others write about. I have arrived late on a Saturday, but I've called ahead and there haven't been any issues that others have described. I already have my airline tickets for our next visit.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelley E, Public Relations Manager at Chenay Bay Beach Resort, responded to this review, April 3, 2013
Thank you for taking the time to write your review! We love having you and look forward to your return visit :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chenay Bay Beach Resort

Address: East End Rd, Route 82, Christiansted 00824, St. Croix
Location: Caribbean > U.S. Virgin Islands > St. Croix > Christiansted
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Christiansted
#4 Top resorts Hotel in Christiansted
#8 On the Beach Hotel in Christiansted
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chenay Bay Beach Resort 3*
Official Description (provided by the hotel):
Nestled on a hillside overlooking the Caribbean Sea Chenay Bay Beach Resort is only 3 miles from Christiansted. Guests revel in the privacy of their West Indian style cottages with kitchenettes and front porch. Amenities include an outdoor infinity edged pool, hot tub, tennis courts, and direct beach access. Savor the flavors of the Caribbean, enjoy tropical drinks at Mahi’s beachfront restaurant, and bar at Chenay Bay Beach Resort. ... more   less 
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Also Known As:
Chenay Bay Beach Hotel Christiansted
Chenay Bay Beach Resort St. Croix/Christiansted, U.S. Virgin Islands

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