We stayed four days at the Palms and it was wonderful! The thing that stands out most to me is the friendliness of the staff. They really make you feel at home, with none of the stuffiness you get at some hotels. Everyone went out of their way to help us. The room was very clean and looks just like the pictures. The hotel really is right on the beach! We read these Trip Advisor reports before going, but weren't really sure if everything would turn out like people said. It exceeded our expectations, and I would return in a heartbeat. The open-air restaurant and bar were very family-friendly, no rowdy people, just nice folks, good food, everyone just laid-back and relaxed, like a vacation should be. The staff gave good advice about other restaurants in town, got us a taxi when we needed, and were just all around so welcoming. Mitch took us snorkeling and we had a blast! He is so fun and encouraging. He taught us how to snorkel in the pool and always put safety first. We felt very comfortable in the ocean with him, and our first snorkel trip was a success. Every detail is taken care of at this hotel and you don't feel like you're bothering anyone if you ask for something or have questions. We were really delighted to stay at the Palms for our first trip to the Caribbean and the Virgin Islands. You can stay at the resorts that have been on television if you want too, but I'll tell you, you will enjoy the Palms so much more! We are very grateful to the staff for making our vacation complete with so many beautiful memories. Thank you!