We decided to book The Palms due to its #1 ranking on TripAdvisor - a method that has worked for us several times in the past. Well, i have to say that i have no idea how this hotel could possibly be # 1. The room itself is something you'd find find at a cheap rate motel in the states. The bedding was low quality, the tile floors were not clean, and the corners in the closet reminded me of caulking around a tub that had become grimy and dirty. There was dirt all around the edges to the point that my wife refused to put anything on the floor. The safe- which is actually a metal lockbox in the closet- was covered in rust both inside and out and the lighting in the room was so poor you could barely see - there were no overhead lights - just 2 lamps which were inadequate. But my chief complaint has to be the insects. The room was infested with mosquitos. I would spend my nights killing mosquitos so that my wife and I could get some bite-free sleep but it was to no avail. I killed 8 each of my first two nights and even requested no maid service so as to keep the door closed as much as possible to cut down on the infestation. And I get that I'm on an island and that bugs are part of the deal but I have stayed at hotels in Costa Rica in the rain forest that were not nearly as buggy as this because the maids would spray and take precaution to be mindful of the bug problem. Another issue was the snorkeling gear. While it was nice that the gear was offered to hotel guests free of charge, the gear itself did not appear to have been washed. On one occasion while going thru the gear to find a pair of fins, I pulled out a pair that was full of sand. When returning the gear one evening, our used snorkels which had been in our mouths all day were thrown right into the pile of gear that was offered to guests for use the following morning. Gross. The idea that we were putting unwashed snorkels in our mouths was disgusting. On the positive side, the hotel staff was extremely helpful and very friendly. The location of the hotel is great in that it is a short drive to Christiansted where the boardwalk is located, where boat excursions depart from and where you can find good restaurants and shopping. In addition, the hotel is right on the beach and you can snorkel or sunbathe right there. But all those features do not compensate for the poor quality of the room, particularly when the cost is nearly $300 per night.