I was a looking for an inexpensive getaway so I purchased a Living Social coupon for the Hibiscus Beach Club and Resort in St Croix. I reviewed its website and determined that it was not a fancy hotel. The least I expected was a clean room, a bed, a clean bathroom and air conditioning. I was right about the bed.
The word "resort" in the hotel name is extremely misleading. There is nothing resembling a resort in this hotel. There are water stains and mold in the shower and the toilet (see photo). The drain cover in the shower is not attached to the shower (see photo). There are water stains and mold surrounding the base of the shower (see photo). The shower leaked water into the bedroom during each shower. There are water stains and mold surrounding the base of the patio door. It took all my strength to open and close the patio door because of the rust. The patio was in poor shape and possibly not properly secured to the building (see photo). The room did not have real hangers - it had hangers from KMART, complete with the S, X, XL and XXL tabs still on them (see photo). There was no safe to secure your valuables so we took our valuables with us when we left the room. The electrical box was covered in rust (see photo). We learned later of the faulty electrical system in the hotel. The roofs on the building needs repair (see photo) and the exterior of the buildings needs repair and painting.
On the first day (Monday), I ate at the bar and restaurant in the hotel. The menu was very limited. They often ran out of certain food and liquor at the bar. I got familiar with the staff and they quickly informed me that the sons of the former owner of the hotel took over the hotel in 2013 and the hotel has been in bad shape every since. The employees feared that the sons may soon file for bankruptcy. I met a local gentleman who used to do security for the hotel but quit working with the hotel when the hotel checks began to bounce.
On a few occasions, the office staff did not come to work. When they did come to work, they arrived late and left early. The owners came to the property every night to party and were always intoxicated.
On the second night (Tuesday), we woke up early so we could hit the beach. Unfortunately, we discovered that the power and the water were not working in the hotel. We assumed the issue was island-wide because of the storm the previous night but that was not the case. The hotel next door had power. We went without power and water until 1 pm on Tuesday. As such, we could not shower and had no air conditioning that entire time.
On the fourth day (Thursday), we were laying in bed when we heard a pop and saw sparks fly from the walls and the ceiling fan. The sparks from the ceiling fan landed on my bed. Thankfully, the bed did not catch fire. We then saw a second set of sparks burst from the ceiling fan. Despite the fact that the owners and managers live on the property, we could not reach them to help us with the problem. Instead, the owner of the restaurant came to our room but he was unable to repair the ceiling fan. The ceiling fan did not work for the rest of the trip.
On the fifth night (Friday), the power went out again. The power was restored hours later. Friday evening, we discovered a roach in our room. Just when we didn't think it could get any worse, there were a series of power surges in the room that night. During the first power surge, the lamps and air conditioning went off and on. Then there was a surge in the other lamps and the TV. Three of the four lamps in the room and the air conditioning never worked again. When I approached the hotel owner about the ceiling fan, lamp and air conditioning, he denied being an owner even though the staff pointed him out as an owner and he previously identified himself as an owner to my friend. At first he refused to send someone to my room to fixed the ceiling fan, lamps and air conditioning. When I complained again, he sent the hotel manager who was unable to fix the problem and was unable to move us to another room, probably because (as we found out later) nine other rooms also lost use of their air conditioning.
On Saturday (sixth night), I repeatedly called the front office to get someone to fix the air conditioning. After three requests, they finally sent the maintenance man to our room but he was unable to fix the ceiling fan, lamps and air conditioning. We suffered Friday, Saturday and Sunday without air conditioning. We were forced to sleep with the bathroom window and patio door open for air. That did not do much to cool off the room and we woke up to discover several dozen moths and other bugs in our room.
We checked out on the seventh day (Sunday) at noon. We asked to speak the manager or the owners about compensation for the issues we had during our stay. We were informed by the hotel staff that we could not speak with them because they were probably still asleep. The staff member said she tried reaching them all day but they were not picking up the phone.
- Official Description (provided by the hotel):
- Hibiscus Beach Resort is a casual and comfortable oceanfront boutique hotel comprised of 38 beachfront rooms in 6 freestanding buildings, set among lush native foliage and sweeping palms. Located on secluded and picturesque Pelican Cove Beach, just 3 miles from quaint historic downtown Christiansted and tourist shopping and just 15 minutes from the island’s main airport.Property amenities at Hibiscus Beach Resort include Freshwater Swimming Pool, Complimentary Pool and Beach Chaise Lounges, Complimentary Pool and Beach Towels, Complimentary Snorkel Equipment, Complimentary Wireless Internet, Beach Hammocks, Beach Volleyball, Daily Maid Service, Lending Library, Free Parking, On-site SecurityGuest Rooms at Hibiscus Beach Resort include Air Conditioning, Ceiling Fan, Terrace or Balcony with lounge furniture, Bathroom amenities (shampoos, lotions), Iron/Ironing Board, Hair Dryer, Coffee Maker with complimentary coffee, creamer and sugar, Alarm Clock, Telephone (most rooms), Cable TV, and also include a Mini-Fridge.Hibiscus Beach Resort is located in Christiansted, St Croix, approximately 8 miles or 15 minutes from the island’s main airport, and approximately 3 miles from the old historic and tourist district of Christiansted. The North shore proximity of Hibiscus Beach Resort just minutes from both the airport and downtown Christiansted provide easy access to island destinations. The Eastern-facing direction of our property also affords stunning island and coastal views, as well as the near-constant Caribbean trade winds. ... more less
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- Also Known As:
- Hibiscus Beach Hotel Christiansted
- Hotel Hibiscus Beach
- Hibiscus Beach Christiansted
- Hibiscus Beach Resort St. Croix/Christiansted, U.S. Virgin Islands